Sole on the Ocean

Do yourself a favor: don't stay here. Bad costumer service. No towels in our room! we called and it took them at least 45 minutes to bring us the towels. Also, no sheets! broken light bulbs, broken coffee maker. We decided to try the breakfast and it was very expensive and bad. Staff wasn't nice, very rude.

PROS:I love the modern look of the hotel. It has a European look to it, very appealing. The people are very friendly. I love the fact that it's right on the beach. My fiance and I really enjoyed the beach, less chaos than south beach. It's also 2 mins away from the Aventura mall which is a plus. However, there are a lot of CONS that i would like to mention: We had the King Ocean View room: the lamp was't working properly, the shower wasn't draining properly, the whole time we were there it was clogged,the toilet wasn't flushing properly. We had to wait few mins before it actually flushed. We were going to request for another room but we were already settled in and it will be a lot of work to pack our stuff again and move. In addition to that, the hotel service was not so good either. We requested for towels but i had to call 3x just to get them. No ice machine so we had to go to Walgreens just to buy cold drinks. The pool is very small, more like a house pool not a resort pool. It's about 30 mins drive to South Beach. Lastly, no public parking so you will have to valet your car which will cost you $20 a day plus a resort fee.

Great hotel from check in to check out a great experience. Great staff, very helpful. Upgraded my room- thank you! Valet parking was great. Very fast. Beach syaff was great. Set up chair and towels. Hotel was very clean, spacios. Great location. Close to everythinf you need.

THIS WAS THE SECOND TIME FOR US AT THE SOLE ON THE OCEAN AND IT WAS EVEN BETTER THAN LAST YEAR. WE ENJOYED OUR OCEAN VIEW LOCATION DIRECTLY ON THE BEACH AND WITHIN WALKING DISTANCE TO LOCAL SHOPS. ANOTHER POSITIVE WAS SOLE ON THE OCEAN IS ONLY 15 MINUTES FROM SOUTH BEACH AND BAY MARKET PLACE IN HEART OF MIAMI. WE HAD A GREAT TIME AND CAN'T WAIT UNTIL NEXT VISIT....

We stayed here in July of 2011. Overall this place is average, nothing special. Internet in a room was not working properly. It takes forever to get into the elevator. Not enough umbrellas on the beach, however [...] did a great job finding one for us and getting food/drinks very fast.

Beach, pool, walks at night at the beach, clean and professional service, very nice =}

I Loved this hotel. Its perfect if you want a "romantic getaway". Its right on the beach and has a pool and bar in the back that aren't too big.I opted for a ocean view suite that was perfect for a couple. [...]The front desk staff [...] and [...] (I believe his name was) were great and friendly, as was the lady at check out. It seems that people are upset about the resort fee or the valet fee, but EVERYWHERE in Miami or ANY resort is going to have these fees! (Valet $20 Resort fee $16.05)They DO have Ice, you have to ask front desk for it. There was a coffee maker in my room that came with pods for it. There was a washer/dryer in my suite as there was a stove, utensils, dishwasher and a microwave OVEN (It served as a microwave AND oven) and toiletries in the bathroom.The room was clean, and the entire suite was VERY modern. The bathroom had a rain shower head. There was an iHome system by your bed and there were 2 flat screens, one in the bedroom and and one in the living room. There were LOADS of closet space and 8 hangers... I never DID understand why hotels did that. But anyway. They gave us breakfast vouchers and 2 complementary rum punch vouchers. While I dont know if this was customary or because it was my birthday, it was a REALLY nice gesture.The only negatives if any is the fact that smoking isn't permitted on the balcony. I understand that because its near the ocean, the winds will blow smoke but, its also a condo, is this policy enforced with residents also? If not, it really is an unfair penalty - especially for $250 if you decide to smoke in the room or outdoors... you might as well smoke inside!All in all this is THE BEST hotel I've EVER stayed in! I plan on returning ASAP!

The hotel fulfield our expectaion. Great location on the beach.Great staff, clean , comfortable beds.

[...] the hotel has a "marketing" trick so when you arrive they will intend to charge and surprise you mandatory charges for using the pool and the beach services and in addition to the rate you confirmed WHICH IS NOT ADVERTISED. I saw more than 10 clients complaining about the same scam. [...]The location is excelent, however, rooms are small with narrow passages like a laberynth making it noisy at any area, most people would look for bigger room space in a resort. They advertise as a 4 star property which is not rated by anybody because this is NOT A HOTEL ITS A DIVIDED CONDOMINIUM PROPERTY. They will offer you daily coffee which will not happen unless you ask for it. Pool is very small for the size of the hotel, usually dirty due to lack of water recycling. No waiters, no staff presence in the property, very limited housekeeping. Fitness center, very limited and small. There is no concierge only minimal valet service to help solving parking problems.The restaurant and beverage services are useless most people needs to buy its own food or groceries in the supermarket. The reason for the above is that THIS IS NOT A HOTEL, this is a condominium administrated by personnel who intend running it as a hotel and make money but they lack all training and personnel necessary, you will definitely find a better service in any 3 Star Hotel of a reputable hotel brand for the same price.Front desk personnel are young guys with few to none experience in the hospitality business, rotation of personnel is amazing, how do I know ? Look at the poor guys trying to learn how to operate the computer, nobody knows how to use the system.If you can select any other option (which are many in the area) unless you are only a springbreaker caring for a nice bed to sleep and pay for the price of a 4 star hotel, definitely not a good option either for BUSINESS OR PLEASURE.

everything was perfect, no complaints at all.