Sole on the Ocean

From the ocean suite you don't see the ocean, the room is design very badly, the safe did't work...

When I got there I found out there was valet, and that was good but the charge was not included in the orig. price. While checking in, the lady at the front dest informed me there would be an extra $15 charged per day for the use of the spa area, and the towels available on the beach. The room was really clean and the view was half of what I was expecting. There was no chair on the balcony, it was unwelcoming and the sound of traffic overwhelmed the sound of the beach. I did get two free drinks at the outdoor pool/bar and they were really yummy. The Breakfast was awesome and the chef was very friendly and helpful with planning my day. The breakfast was not included either, so it ended up being a $25 continental breakfast with a veggie omelet on the side. I tried three times to order roomservice the first night and was met with obsticles the entire time. First, the menu was outdated, so I asked for a new one along with a menu of their spa services and extra water for my room. $18 for 4 waters. and there was no menu for the spa services. When I called down for a salad off of their new menu, it felt like they were trying to convince me not to order anything at that (almost closing) time. They put me on hold and three transfers later I got my salad 2 minutes before 10pm, when they close. All tips are included with everything you order which makes life simpler, but a 30% tip is a lot more than what I would agree they deserve. The next day I ordered a scented massage. It was lovely if you are not a prude in any way. The room I was in was facing another hotel and I really hope the window was a one way mirror cause somebody may have got a view of me while getting ready. The lady working on me was very professional, and I found out that this service was one of the only things not part of the Hotel. I paid cash becuse I was unable to charge it to my room. That was a suprise to me. The cherry on top was when I realized I left my book in the room while I was at the airport. I doubt I will see it again. I seemed to have caught them at a transitional phase.The location was great, food was really yummy, bathroom was dangerous.... I'm guessing it was a 2.5 foot deep bathtub. Kinda hard to keep your balance while getting out. It wasn't the worst experience I've ever had, I just felt weighed down with all the extra hidden charges. I'm sure I paid about $100 more than I anticipated.

Have stayed at few places in Miami. Sole is missing good management and that special touch! Room has balcony but no chairs. Room has kitchen with glassware but no paper towels or dish washing liquid whereas the bathroom has tissues, soap, hair dryer, etc. Room had no latch on door to prevent entrance when guests are in room. Room was too dark. Remote not working well. Room access card not working well. Had to replace 3 times during 5 night stay. Breakfast not impressive. Self serve but they automatically add a tip/service charge. Positive Note - Parking attendants very nice & very responsive! Worked hard to get guests' cars.

I'm generally a happy-go-lucky type of person, and certainly not a hotel diva, but I was annoyed at how unfriendly the woman at the front desk was when I questioned the surprise charges at check-in. Be warned...they will hit you up for $15/day resort fee + $20/day valet parking...and you don't have a choice in either case. I tried to explain that these charges were never mentioned upon booking the reservation, but it fell on deaf ears. I was there for less than 24 hours, and it poured rain off and on for my entire stay. Therefore, I can't say I got anything for my "resort fee". Go figure. On the other hand, my room was nice and clean, although minimally appointed.

nice hotel but breakfast is a nightmare, room service is not good they charge everything even the towels

loved it.... the only thing was that there was no fridge in the room... other than that... it was awesome. loved the staff, the beach.. it's a little far from everything but all restaurants and shops are a couple of blocks away. definitely coming back!

I was visiting family, so didn't spend much time at the hotel. It's right on the beach so that's great. And unlike some of the hotels in this area (like the Doubletree next door which charged $17/a day!) there was no surchage unless you used the facilities. My room was quite small, but it had a nice bathroom. Unfortunately, the lighting was woefully inadequate (two small lamps), the balcony was small and had no furniture, there were no glasses for water and no iron. Parking is 15/day or 20 overnight