Best Western Orlando Gateway

I did really appreciate the helpfulness of the staff. Each time a problem arose, they were quick to say sorry and try to fix it. However, after so many problems, sorry just doesn't cut it. We ended up leaving our stay two days early after the culmination of many mishaps. The first thing is that they did not warn us upon check in about these scam pizza flyers. Apparently people sneak into the hotel with homemade flyers that they stick under the door with legitimate looking pizza places and deals. Being that we had been traveling and were hungry, we saw these and ordered from them. As we were sitting down to eat, we saw on the hotel's channel TV an advisory warning not to order from them as they will steal your credit card info and at best you will get a pizza made in someone's garage. This is about the quality we received. Luckily, I paid with cash, but this could have been a close call and something they should warn you about right away. We continued to receive probably 2 more flyers per day under our door the rest of the stay. The second is that the first night in our hotel my girlfriend woke me up screaming that there was a bug I needed to kill. She is a freak about spiders, so I figured a little daddy long leg had crept in. No, these were slightly larger than ticks, but there were at least 20 all together. They were all in our sheets and when I smashed them, they were filled with blood (The next day, I had multiple bites appear all over my body. Who knows if these bugs were carrying some disease or anything??) After pulling back our sheets and finding more and more we quickly packed up and went down to the front desk. They offered to move us either three rooms down from the buginfested room or down two floors and across the hall. We obviously picked the latter. She also gave us two free breakfast coupons for the inconvenience. We filled out the provided breakfast card and got breakfast a few days later hoping to use the vouchers. When they arrived at our door the next morning they said they could not accept these and are for dining in at their restaurant only, even though it did not say this anywhere on the coupon. The meal was charged to our room. Also, be careful if you do happen to have a meal in their restaurant. Although the food is very good, they will automatically tack on an 18% gratuity and then hand you a receipt that just says the total and a spot to add a "tip" when they have already charged you 18%. Then we tried to do a load of laundry and after drying our clothes twice in the 60 min dryers for $2 a pop, they were still damp. The front desk did refund our $4 and we used a different machine, but we were up an extra 2 hours that we didn't plan on when we needed to get up early to catch the complimentary shuttle the next day. The shuttle was another problem. They had three scheduled morning pick ups to go to Universal and one to SeaWorld. Anytime we tried to catch this shuttle, it was at least 15 min late although they tell you to be out there 10 min early. One especially bad day after waiting for the 11:20 shuttle for almost a half hour, I get in line at the front desk to tell them. It was 12:00 by the time the people in front of me had finished checking in and I got to tell the lady. She basically waved me off and said it would be coming soon. The manager luckily heard her tell me this and asked me how long I had been waiting. When I told her it was over 40 min late now, she personally called the company and the bus ended up showing up about 10 min later. The next day it was raining at night and we quickly found this out while in our room playing a game and hearing the drip of water. It was coming in through the broken caulk of the window. A big puddle was forming on the floor (which by the way my girlfriend had her laptop sitting here) and on the ledge of the window. After calling the front desk to inform them, a man came up, said they have had that problem before but there was nothing he could...

People swiming at night let tables INSIDE the pool, dirty towels, pizza boxes, paper. No breakfast included. The wiring behind the TV stand was a nightmare. Considering carpet floor it seemed too risky. Internet in our room not working.

The AC broke in the middle of the night. The receptionist was not very nice. Apparently there was a complaint on the dog I brought and no one bothered to call me they just locked me out of my room. I had to have smoking room and I did not want a smoking room. The only thing nice was when the maintance man fixed the AC very quick. I would never stay here again.

If you want any kind of complementary breakfast, do not go to Best Western Gateway, they nickel and dime you for EVERYTHING.

Woke up with 2 bed bugs. Staff was very nice. We left immediately. Did get a full refund. Vacation ruined what a waste of gas and theme park tickets.

I had a very bad experience at this hotel. The bathroom tub was dirty, it even had hairs in the drain and mildew inside, the room smell bad. I got home and both of my kids got allergy. And this was only one night stay. They need to improve their cleaning !!!!

I got to the hotel and they couldnt find my reservation they had me wait for over 1 hr [...]very bad begining then ni find out they didnt offer continental breakfast [...]

first day check in the room is soaping,I had to move to another room.and the room still have the bathroom problem,the bathtub not drained and took a whole day water still sit there.and I had to moved again.

It is not cleaned Out side it looks good but when you go in It is pretty bad

Not good. TV did not work. 2 bottles of water on the dresser to be used at Disney, etc. (for a fee). One of the bottles was half gone when I arrived.