Best Western Orlando Gateway

This hotel had great staff but the room was dirty, the shower only had cold water half the time, walls were in disrepair, restaurant food was bad. Deli was expensive but good. Bed okay somewhat lumpy.

Rooms where clean and except for the wall heating/cooling unit which was very noisy.

The location of the hotel is good especially for Universal Studios. If you pick this hotel, just need to remember to bring your slippers, toothbush and toothpaste.

Room smelled moldy. Old fashioned HVAC. No hot water for shower one day. Bed too soft and cheap pillows. Crummy restaurant. Would not go back.

Location is bad..out of the way of most of the popular resorts in a location that seems to be almost industrial...maybe just commercial with little "resort" atmosphere. Swimming pool was closed for rennovations and although the hotel had made arrangements at a nearby hotel to use their pool this was no substitute for walking from our room to a nearby pool in a bathing suit. Dining room was disapointing. We ate elsewhere for dinner. Breakfast was buffet-style with no table service. The atmosphere was poor. The food selection and quality was typical of that available at the chain hotels that provide a free breakfast except this one cost $10.99 each. The bed and bedding were fine as was the TV. There was no water at the bathroom sink when we arrived. When we called, a mechanic came promptly and removed debris from the aerator. That solved the problem but it occurred the next morning. I cleaned the aerator myself this time. The coffee maker did not work. We called and a new one was delivered within the hour. This one appeared not to work but we found that by jiggling the plug in the receptical we could get it to work. The original coffee maker probably would have worked, too except for the loose wire in the receptical. I cannot recommend this hotel at any price. It is run-down and clearly is a relic of past decades.

Al staff were friendly,courteous and very helpfull. handy little cafe/shop on site for basics, coffee, cold drinks and amazing cake :-)

The hotel itself was average. Clean, but maybe slightly thin walls so if your neighbor's tv was really loud you could hear it. But then again, I am just a college student looking for a great deal. We found it here. The price was very reasonable, and the hotel was within walking distance of Universal so for someone not wanting to pay for parking or deal with shuttle schedules, it was amazing. For the price we paid, we got everything that was needed for a place to rest inbetween park hopping.

Great location, near Universal Studios theme parks, only 5 minutes away. About 20 minutes away from Disney's theme parks. About 10 minutes away from Seaworld. Very good value in price. Staff was very nice. Room Cleanliness was good. Room itself looks average, might need to be updated and saw some small damage. The last 2 days there, no hot water, and the hotel couldn't fix the water heaters. We had to take cold water showers; not good!

Not good. TV did not work. 2 bottles of water on the dresser to be used at Disney, etc. (for a fee). One of the bottles was half gone when I arrived.

hotel staff very helpful and friendly room could be cleanier. great location about 2 minutes from universal studios and premium outlets. overall our stay was great and we would consider coming back to this hotel...