Loews Portofino Bay Hotel at Universal Orlando Resort

At least if I ever got there i would expect it to be just like this but not as easy. The hotel is immense but it doesn't feel overwhelming. Pools are great; only one issue; why does the pool bar close at only five pm? Also, dinner at the "fancy" restaurant on site was awful and had to be sent back which they took off the bill without any trouble. Everything else was perfect.

I am really not hard to please when it comes to staying at a Hotel, but this one takes the cake. Everything is too expensive, and everything will cost you. There is no shuttle from Airport to Hotel and the transportation that is provided is extremely expensive. No vending machines in the Hotel, so you will have to purchase your snacks from the very expensive restaurants. Ten dollars per person to use the workout equipment is just one example of how this Hotel gouges you at every turn. Parking your rental car will cost you a small fortune, be prepared to spend at least $100 per day on incidentals, and if you have kids good luck!

First class service. Got upgraded which was even better. Room spacious, Comfortable bed. Couldn't be better for going into Universal's theme parks.

The staff was wonderful. But the room needs a little updating.

This was a nostalgia trip for us. We did about 5 years ago and had a great time. The second time did not disappoint. We really like the hotel: great location, beautiful grounds, nice pools, great staff. Terrific vacation!

Very disappointing for the money and unpublished extras like the charge for wi-fi in the room and $10 daily charge for use of the fitness center (never run across this before) make this a really poor value. We chose Portofino over their sister property, Hard Rock because we were told it was quieter, which it was, but that's primarily because there is virtually nothing going on there. This hotel is badly in need of an entertainment director. We actually spent most of our hotel time with friends atthe Hard Rock pool bar and used their free fitness center on our Portofino reservation. While the room was clean and comfortable, the issues described above combined with the relative indifference of the front desk staff and arrogance of the spa staff make this a definite no for future travel.

The staff were excellent! It was great to get a club room so that you had breakfast, snacks, and beverages available throughout the day. An express line pass for Universal and Islands of Adventure comes as part of the room package and that was great to have. Nice pools and hotel amenities. Ride the ferry to City Walk or the parks. I Highly recommend this hotel. :)

Great hotel in excellent location for access to the Universal parks.

Great place. Friendly staff, fun activities for the kids, fabulous facility & pool and close to all attractions. We enjoyed our stay and will return in our future trips to Florida.

We can't wait to go back. The Portofino Bay Resort was spectacular. Very clean. The room was a nice size, very clean and what a beautiful view of the water. Water taxi took us right to the parks in just a few minutes and no waiting in line for the rides when we used our room key. Definitely gets a thumbs up in my book. The hotel restaurants were amazing as well. Everyone is just so pleasant, helpful and friendly and calls you by name!!!!! Overall great experience. I didn't want to leave.