Mauna Lani Bay Hotel and Bungalows

Beware when booking a "not refundable rate". If concerns come up. The front desk treated us as if, what did you expect you booked through a discount site. *But to be fair when we brought up our concern to the manager. They comped our parking and sent us a complementary amenities at the next hotel we stayed at which was very nice. Note: the standard rooms face inward on the valet and parking lot and the hotel had 3 floors. So you are close to comings and goings a the hotel. Random things we observed: Sheets were scratchy, toilet paper was cheap, there is no separate light in the bathroom, and no black out curtains. All in all if you get for an amazing price it would be worth it.

I lost a very delicate necklace with diamonds due to my own fault. It just slid off my neck when I was going out to dinner. I guess I didn't put it on properly. We reported the loss, but did not hope to find it. After we gave up, the staff kept looking for it in the dark with flashlights, found it somewhere on the parking lot, and returned it to us the next day. We just couldn't believe it! As I said before, the necklace is extremely delicate, and the hotel's staff was not responsible for the loss.

Lovely place-- hotel makes the most of the soft Hawaiian breezes. Fascinating fish ponds nearby. Beach chairs are comfortable and offer adjustable sun/wind shades-- perfect for relaxing and watching the sunset. Meals are pricey but rooms have mini-fridges and there is a market in the resort shopping area. Parking is $18 a night, so add that on to your rental car expense. Staff was extremely friendly and helpful. Lots to do in and around the hotel, and the location is good for access to all of the island.

Simply Great place to stay. Great accomodation! Reasonable price for the area!

We loved the Mauna Lani! It was more than we expected and cannot wait to go back. Very lovely and private with great amenities and such good food on site. The beach is so wonderful there... I chose Mauna Lani because of the ancient fishponds and petroglyphs and that history made it very special! I fell in love with the Sting Ray on site and visited him often. Shops, restaurants and an upscale grocery store were really close to hotel and such a nice convenience. We spent more than one Happy Hour at Tommy Bahamas restaurant for the fabulous coconut prawns watching the sunset. Simply paradise... We'll be back very, very soon!

The Mauna Lani is the least "fussy" first class resort at which I have ever stayed. The feel is completely casual with open air vistas from the gorgeous lobby entrance to the rooms. Everything is local wood and simple so nothing gets in the way of what you came for, the view, the weather and the ocean. If marble bathrooms and gleaming gold fixtures are your style this is not the hotel for you. If you love being able to open the doors to the lanai and just close the wood shutters for privacy every night and enjoy the sea breezes you are in the right spot. The staff are friendly and always helpful, but not hovering. They treat you like a guest they would invite to their home and demonstrate true hospitality. Although not the newest and shiney-ist resort on the island it has the polish of a classic with simple quality everywhere. Combined with a great beach, a great restaurant and a world-class spa it has all the amenities without the fussy veneer. If you want to relax and just enjoy Hawaii I highly recommend it. After 16 years of annual vacations and trying most of the resorts on the Kohala Coast, this is the one we now return to time and time again.

Nice facility, very helpful staff, very nice beach access, overall we had a wonderful time on our second honeymoon

The hotel is asthetically pleasing....fish and shark ponds, nature walks on the beach, awesome views of the sunset, and a very nice beach area with hammocks. The hotel also offers you bicycles to tour around the property. The breakfast buffet and lunch restaurant were great. Some of the downsides that we encountered: Do not drive your rental vehicle up to the hotel because you will be charged a rather outlandish valet fee. About the rental vehicle-make sure that you keep your receipts. We were charged for 2 days over what we had our vehicle. I had to call the Budget 1800 number to get that fixed and get a refund. The Canoe Restaurant- Literally a waste of money. The food is nothing exceptional and it is highly overpriced. The costs must support the purchases of the IPADs that the restaurant uses so you can view the wine list. Food is way overpriced and rather bland. We went there once and never went back.

There's some ants in the room everywhere , we end up changing room the next day to a smaller room. Overall was great, wish breakfast is provided and I can be able to request for high floor and late check out before I arrive. The staffs were fantastic . Beach not so promising but there's lots of sea turtles around to see.

It's a nice Hotel - one of the more private resorts - (not crowded beaches).