Raffaello Hotel

Everything was fine until the 2nd night when I saw a few roaches in the bathroom. I realize getting the cheapest room in any hotel gets you very little. With that said, beware of getting a room on a lower floor that is practically right near some large vent. That thing is on 24/7. I would not stay here again.

Second stay in two years, second upgrade to a suite. This time, our room wasn't ready, so the receptionist offered an immediate upgrade (her colleague was muttering about it though!) she then showed us two suites, as we required a safe (note that the hotel has no idea which rooms have safes, but we were offered the opportunity to leave our passports and cash in a bag, on the managers desk!) suite was spacious, bed was very comfortable and large. Some parts of the hotel are a little rough around the edges, decor wise, but the rooftop sun deck and newly opened rooftop bar and terrace are nice, but the bar does seem to fill with young tall skinny trendies, leaving little room for hotel guests to relax there. Overall, positive experience, close to 2 beaches, Hancock centre, and magnificent mile. Would stay again.

The purpose of my stay in Chicago was to catch a ball game and take in the sights and sounds of Chicago. My room was right next to some one who had a screaming and wailing baby. I complained to the front desk and told them this was unacceptable and asked to be moved. They immediately upgraded my room. I went from having a lousy corner single room on the 5th floor to a suite on the 10th floor with a fabulous view. In hind sight, I guess if I would have complained about the location of my room, they would've upgraded me too. The hotel staff was friendly and cordial. The quality of the room was superb!!! The carpet, the sofa, the chairs, and nightstands were immaculate! The bed sheets were of quality and the bed itself was very comfortable. It's was one of the cleanest rooms that I ever had the pleasure of staying it. The bathroom was clean and the shower was good. I did not like the fact that a temporary hold of $100 was put on my debit card for "incidentals" (use of exorbitant mini bar, the laundry, room service and other costly services). Also, they were originally going to put a temporary hold of $300 until I mentioned that I booked this hotel through a reputable hotel vendor service. None of the aforementioned was listed on the Raffaello Hotel site. Perhaps, this is standard practice but it was such a turn off. Luckily, there was a staff member there who agreed that placing a $300 temporary hold was way too much. In the way amenities there weren't any at the Raffaello (less you count the free USA Today). For starters there's a $9.99 charge to use the wireless internet in your room (24 hours of use) but it's free in the lobby. Overall, my stay at The Raffaello Hotel in Chicago was a pleasant one. The Hotel is off the beaten path of the main noisy tourist stomp and my room was impressively clean and orderly!! The hotel is quiet but the small and hot European elevators left much to be desired!

The location was fantastic, right in the heart of the gold coast of Chicago. Everything we needed was right there. The staff was very friendly and helpful and the room was very spacious and well appointed. I would definitely stay here again.

the hotel was clean and friendly staff. waiting for the elevator was killing all the time they need a bigger and faster elevator. the Friday and Saturday night, had a private party and one of two elevator was for that party so need to wait even more around half an hour. was a terrible experience with elevator.

The location was great! Everyone was very nice, from housekeeping to door-men. We walked all over the city. It was nice to be so close to Michigan Avenue and lakeshore drive. We were able to walk to the Navy Pier area and to the beach as well as the river area. For further away ventures the bus stops were easily accessible from the hotel. There were lots of eating options within walking distance too. Shopping was amazing just right there at our doorstep. Definitely would make a return trip.

We very much enjoyed our stay, and the hotel was very pleasant. However, be prepared to be charged extra for anything else at you need. Breakfast is exorbitant, so bring snacks if you want something extra.

The hotel was overbooked on 2 double bed rooms, so we were upgraded to an executive suite which was lovely. I loved the feel of the hotel- small, cozy, boutique hotel. I slept on a pull out couch mattress which was a little lumpy, but the king bed was great! The rooftop bar is spectacular. The security man at the entrance of the bar was very friendly and kind. The other side of the rooftop had chairs and tables and you can enjoy the spectacular views. Because of the location of the hotel, we were able to walk everywhere and only needed a cab once. Great experience!

We loved the fact that it was close to everything in the Gold Coast.

Was impressed by the staff, even with my late check-in. The room was clean and comfortable.