Bourbon Orleans

Beautiful hotel; great location. Staff was friendly, helpful, professional. Breakfast was outstanding. Free welcome drink was greatly appreciated. Only complaint might be - we stayed during Mardi Gras and guests were noisy at very late (or early) hours.

Hotel is in the heart of French Quarter in NO and conveniently located for enjoying the city, food site seeing. The only problem was that the hotel initially refused to honor the inclusion of breakfast in the paid room rate. We had to fight for it and they approved after contacting the travel agency. We had to show the proof that travel agency had given us that deal with inclusion of breakfast. Restaurant staff was very courteous and food quality was very good. They tried to give us the room right near the service elevator which we refused. The construction was supposed to be over but was still going on.

The hotel was under construction on some floors and it caused a large amount of noise. They moved us to another room, but it was on the floor right under the noise.

Rooms are comfortable and the staff is always nice but what brings me back is the location. Right in the center of the Quarter.

The Bourbon Orleans is a fantastic value right in the heart of the French Quarter. Usually when someone says "value" many people think "cheap, low-quality" but in this case you get a lot of hotel for your money. The rooms are spacious, modern, and clean. The staff are friendly and very helpful, and the price is very reasonable. I arrived late-morning hoping to check in but there were no rooms ready. The desk agent, seeing that I was about to fall asleep on their lobby couch, had housekeeping quickly prepare a room. I was in by noon. Plus the hotel is located in the heart of the French Quarter so any time of day the center of activity is a few blocks from your room. Highly recommend this place.

It was our first trip to NOLA and the Bourbon Orleans was a great choice. It's a prime location nestled between Jackson Square and Bourbon St. Close to the trolley we were able to get around town easily and see the sites outside the French Quarter too. (Although we ended up cabbing it on the way back). The room was nice and very comfortable. It's an old building but the amenities didn't suffer. They weren't outstanding but way better than expected given it's age. We were on the top floor and the one wall was at a slight angle giving the room character and charm. But it also gave me a bump on the head getting out of bed in the morning. The staff were awesome. Consistently very friendly and helpful. They definitely bumped up my rating an extra star. We did travel with another couple who were originally on the first floor and had issues with cock roaches. But we never saw one in our sixth floor room. Then again, that's not an issue with the Bourbon, but with NOLA in general being so close to the water. The pool and outside courtyard was a nice break in the evenings from the madness that is Bourbon street. We'd grab a drink from one of the many bars down the block and enjoy it poolside. There are rumors of it being "haunted" but. like the cock roaches, we never saw any ghosts. Overall a convenient, comfortable hotel with exceptional staff.

This was the Second time we have stayed at this fabulous hotel. From the minute we were greeted at the front door to the minute we checked out the service was superb. You can't beat its location in the French Quarter. My husband travels for business in excess of one million air miles per year and has done so for 25 years. Needless to say he has stayed in a lot of hotels around the world and he says that Bourbon Orleans is always one of his favorites.

I stayed Tuesday-Friday, and felt like I had this hotel to myself... and the construction workers. I'm not sure how long the work on the second floor will last, but it made for a noisy room on the first floor. Also, room 104 was quite large, but it also was next to the elevators, so there was quite a bit of mechanical noise. It was probably a handicapped accessible room at one point, with lowered counter and sink, and holes in the bath tile where grab bars once were installed. Not very accommodating when you're 6'5". Finally, the flat bottom sheet on the extra deep mattress became untucked the moment I sat on the bed, and wadded up overnight. The pool and surrounding chairs and tables were clean and well maintained, but the ambient A/C noise made it difficult to hold a conversation in the area. The fitness center was clean and well equipped with a bench, free weights, treadmills, cycle, water, and towels. Breakfast in the hotel restaurant (eggs, bacon, pancakes) was average and pricey. That leaves the location, which can't be beat. So if you don't plan on spending much time at the hotel, it will be perfect. Otherwise, if you are willing to walk a bit, the four star Canal Street and CBD hotels are better quality for the same money.

The staff is incredibly friendly - from questions we had before arrival to the housekeeping staff we saw every morning. The hotel is beautiful in a perfect location and with a great pool for sunny days. We are repeat customers now and plan to return again next year.

Stayed 5 nights. Great 2 story townhouse within the hotel. First floor huge upper balcony which was more like a huge porch facing St. Ann's Street. Great sitting out at all times. Balcony was somewhat shaded by balconey above. Grocery store in the quarter made it feel like I lived there. I was eating my way... Loved my trip. The best yet and I've been traveling to NOLA for about 10 years annually at a minimum!