Sheraton Baltimore City Center Hotel

Good time. The only real thing that sucked was paying for internet service in room.... Really $40 dollars for the weekend!!!!!!

NICE PLACE I GO EVERY YEAR. NEXT YEAR IM TAKING MORE FAMILY AND FRIENDS WITH US. WE ALWAYS HAVE A GOOD TIME AT THE HARBOR. IT IS A SHORT WALK FROM THE HOTEL. PERFECT U DONT WANT WALK FAR.

This was the hotel our organization picked for its annual conference. I decided to stay there despite poor to mediocre reviews, in part because of a great airfare and hotel room deal. Had I paid the regular room rate I would not have been happy with the accommodations. Rooms are small (at least mine was) and sparsely decorated. Bed was comfortable with nice linens but average pillows. The view, overlooking a city street and a building demolition site, was pathetic. The room was relatively quiet, but only because my neighbors were--I could hear them easily when they talked. Other floors with more families or partiers would have been tough to take. Housecleaning was good; I had no problems with dirty sheets or towels, although I did not asked them to be changed (they give you the choice, which I appreciate). The staff was okay; some better than others. Bellman and doormen were helpful and polite. The attached restaurant was strange--wait service was almost an afterthought. One person at the conference said he got food poisoning, but my salad was okay. Wireless was ridiculous--expensive, and half the time you couldn't get online. When I complained upon checking out I was told that "they were more than %100 booked" on their internet service, but they did not offer a refund or credit. Overall it was good enough for the conference, but not a hotel where I would stay again if given the choice. I'd give it a 2.5 but opted for the 3.

The staff at the front desk was extremely helpful & friendly

This is a great hotel in just the perfect location with proximity to the ballpark and the convention center.

Everything was good and staff was friendly and helpful.

Very friendly and helpfull staff! Good location. Comfortable bed. More free tv channels needed and 1-800 numbers are not free as quoted on card next to phone. Overall , not bad!

I would have given the rating 5 stars if I had not called up the hotel 1 day before my stay and try and verify my reservation. The person on the phone said I did not have a reservation. I told her that I had a receipt that shows I do have a reservation. It seemed that she was very eager to just get me off the phone as quickly as possible without helping me resolve the issue. After some back and forth regarding the reservation she transferred me to the front desk. They were much nicer but told me to call the website where I booked my reservation. The representative was great She put me on hold and got everything taken care of. When I arrived at the hotel, an older gentleman was at the front desk. He was so nice and pleasant. I wish I remembered his name. I arrived on March 3, 2012, around 12:45 am. Anyway, he was just so kind and helpful. The room was also great! I would definitely stay at this Sheraton in the future.

When we arrived at the hotel they said our reservation was still not in the computer. The staff made me call to resend the reservation, Even though I had printed the reservation confirmation email This wasted about 40 minutes of my time which caused me to miss my show.

It was a nice hotel. Wasn't too fond of how the front desk manager was not very understanding. The room didn't have a microwave or a refridgerator. You have to pay for wi-fi there and there was no continential breakfast which struck me as odd because even lower end hotels have all that.