Roberts Riverwalk Hotel Detroi

the hotel was perfect, I really like the view, and all.

The room was beautiful, recently renovated with high ceilings, large modern bathroom and great view of the river from the extra large windows. The maid service was good. Front desk service leaved a lot to be desired. The woman in charge told me that even though my reservation said "river view," this did not mean that I was entitled to one since I booked throug a third party. She did give me a room on the river side because I was adamant that I only booked with the hotel because of the view. I am not sure I would stay there again.

Staff very pleasant and helpful! The cleaning staff needs training. Rooms look clean but were very dusty. When they cleaned the room, the didn't replace dirty glasses with clean ones. Instead they put the glass in the bathroom, that still had water in it, back in the original spot on the sink. I also had a dirty face towel put in my room that had a red spot on it (disgusting). Mirrors and glass tables were very smeary. Cleaning staff not very detail. The hotel also experience problems with the boiler, which took the company 3 days to fix. However the staff was very pleasant and tried to be accommodating as much as they could.

nice getaway in a great location in Detroit. Great river views.

Where do I start. First, this hotel advertised free airport shuttle. That is the only reason I booked it in the first place. It has no airport shuttle. It is $50 car ride to the hotel. Then we took the hotel shuttle to the game. The driver kept wanting to drop us off far from Ford Field, and we kept having to tell him to get closer. Never being there before we didn't want to have to walk too far. I specifically asked the lady at the front desk where we needed to meet after the game for the shuttle to bring us back to hotel. She said, "just call the hotel and the shuttle can pick you up where ever you are." We waited about and hour at a restaurant and called the hotel. A different lady informed us, very rudely, that on game days we are to be picked up at a specific location. I told here that was not what we were told and she said, "I don't know what to tell you, that is how it is." I was so upset, I just hung up, and we ended up getting a cab ride back to hotel $25 total including the tip. This hotel has no vending machines. Also, it is not an area that you would want to walk around so we would have had to get a cab to get something to eat, so we decided to just order room service from the restaurant. It took about an hour to get our food. We signed for it so it would be taken off of the credit card we gave the front desk. 20 minutes later the restaurant called and said we needed to pay cash. I thought that was a little suspicious so I called the front desk and they said they didn't know why we would have to pay cash, and transferred me to the restaurant. They didn't know why we would have had to pay cash either. The man who brought the food came back for the cash and I told him the man I spoke with on the phone said we didn't have to pay cash and he left. VERY SUSPICIOUS. Lastly, after showering in the morning there was no hairdryer to be found. My boyfriend went down to the front desk and the lady working said she would have housekeeping bring one up. 2 hours later when it was time to leave, still no hairdryer! I stay in alot of hotels and I have never been this upset when I left. I DO NOT RECOMMEND.

the renovation of such a grand place is always wonderful. the room was clean. the desk was friendly at check in/out. there was no one available to help with luggage and had to unload & load and climb a flight of stairs to get to the check in desk. then had to carry everything to the elevator and then to the room which was far from the elevator.. NOT COOL as there is no A/C in the hallways only in the rooms. the view is beautiful but the windows are 4 feet from the floor so you can only see out if you stand at the windows. had to unplug lamps to plug in computer & phone chargers. becauase we were doing business with tthe coast gurard 2 blocks away we stayed here, otherwise would never return to that part of detroit.

We enjoyed the hotel-the staff was polite and helpful- the Detroit Jazz Fest staff not friendly considering we drove over 300 miles-the hotel made up for the poor attitudes of the DJF staff. The hotel would be an excellent choice if it had a refrigerator and microwave oven.

We were in town for a big Friday night in Detroit. Kid Rock concert. So all the hotels were selling out quick. Rather than pay the 400 to stay at greektown we chose this place because the price was right. Its a little ways from the heart of the action but they had a shuttle. Room was cool, good size, and suited our needs for the night. We were out all night anyways. Staff was a little clueless. Had to ask for towels 3 times even though I was only 50 yards from the front desk and checking in took a while. View of the water was nice. Id stay again.

[...] We liked the expansive room size, but we did not have a river view as expected. The hotel is responsible for a book in the room needing a little dusting, and a light that didn't work. When staff was notified, they immediately fixed the light within 5 minutes. However, for the top price we paid[...] even though the room was nice, the view of the river was missing. The bill showed the lower rate, rather than the highest rate we paid. [...] We did enjoy the food and service in the hotel's restaurant, but found ample parking was a bit of a walk from the hotel, the equivalent of a block. However, we enjoyed the river walk and new sites in the area. We particularly liked the outdoor seating areas in front of the Detroit River on the back of the hotel, where Windsor, Canada could be seen.Compared to other trips taken, there is a little room for improvement. [...]