JW Marriott Grand Rapids

we arrived in mid afternoon with the intent of just seeing downtown grand rapids and we were not let down. the hotel is right in the center of this very walkable city on the river. the views from the room were awesome. the room was very fancy and clean. the bathrooms were to die for. downtown was great. we ate within a block of the hotel at "the BOB" and it was very good, lively and relaxed. after dinner we went back to the room and found out the prices for liquor in the minibar were way too high but on the walk back from dinner we saw there was a liquor store right across the street from the hotel. that was a much better option. drinks in the room, beautiful night time views of the downtown, great beds and linens.... no coffee in the lobby in the morning - had to buy from their starbucks store was my only complaint ( i don't like starbucks)

I have stayed at this hotel before, that is why I chose to stay again. It is beautiful, clean, modern, comfortable, and a good value. But check in didn't go so well...Upon checking in, they had my reservation, but gave me a King Room. On my Orbitz form it clearly stated that I had 4 guests. The clerk told me that it doesn't matter, because it wasn't specified that I wanted a room with 2 Queen beds! So apparently 4 adults are supposed to sleep in a King bed! I was furious, because she stared at me blankly and said there wasn't anything she could do!! After asking to speak to manager, magically there was a room available that just needed to be cleaned. After asking what she could do for us for our trouble, she took care of our parking bill. I'm uncomfortable about the way the Orbitz reservation was treated as if it were a less priority than if I had booked directly with them. Makes me uncertain about doing it in the future...or I guess I will call ahead and make sure they have it right before I plan on it!

This is my favorite downtown grand rapids hotel. It is modern luxury in a great location. It has a fantastic shower and bathtub. I really like almost everything about this hotel, the only downsides I can think of are the cost and that they don't have an ipod dock.

This was a work trip and I expected that it would be just like any other. However, I was shocked by how beautiful and confortable this hotel was and I was pleasantly surprised by the attentiveness and politeness of the staff. I felt like I was on vacation and not at work! Thank you!

very nice hotel and incredibly nice and attentive staff. I would recommend it to others and will stay here again

The staff was very polite and helpful!The location and view from the hotel was incredible,well worth the money.:))

We stayed in Grand Rapids for a wedding. I wasn't expecting such a quality hotel, with large, airy, comfortable rooms. The town is nice and the location was great. It has a pool, large lobby where you can hang out and drink coffee, friendly staff, everything you'd expect. The waterside bar has braziers so you can drink outside in comfort after dark. It's all very shiny and new. Oh and the $15 breakfast is actually a great deal considering the sheer variety of cooked food & pastries, with the omelette station - and it's all you can eat, all very tasty food too. There was a problem with the A/C making odd noises, but they actually sent someone up at midnight to reset it in our room.

We rented the room to have a night out in Grand Rapids. It's a little pricey, but very nice, comfortable rooms. The only thing you need to be careful of is to make sure you don't book through a 3rd party if you have 4 people in your group. The hotel won't reserve 2 double beds even though your reservation is for 4 people. We were left with one king bed for a room with 4 people with no options for other sleeping arrangements.

Very centrally located. Helpful and attentive staff. Sparkling clean!!!! Plan on staying there again.

We came for a wedding reception at the GRAM. Location of JWM was superb even in mid-winter a short block away. King size bed was SOO comfy and loved the view from the 16th floor, awesome bathroom, and fast elevators too. The bar was a nice spot to hang out for an evening of conversation, too. Nice view of the river!