Hyatt Regency Princeton

Staff reported that this Hyatt is on the verge of a major renovation. Ice machine was broken the entire weekend; walls very thin so I heard a party next door until 1 AM; carpet wrinkled and spotty. Extremely convenient location; food excellent; excellent shower.

We spent just one night at the hotel before a visit to the University campus.. After a long and tough drive to the area, we arrived to find a boisterous prom underway on the main floor. we asked for a quiet room and the staff was most accommodating. Once we were in our room, we were able to get to sleep without any noise. the next morning, we ate breakfast at the buffet in the hotel. It was a bit pricey, but the staff was wonderful --- gracious and funny -- and the made to order omelet was delicious.

Arrived at the hotel and checked in to be told that the key-system was "down" and that I would need to be escorted to my room and a key provided at a later time. I patiently waited to be escorted to my room until nearly 20 minutes had elapsed at which point I asked again to be taken to my room. The desk clerk (in training per his name tag) then asked me what my room number was and insisted he had given me this information. He hadn't, but regardless, he was the one who checked me in! I would have assumed he would have that information! We were then led a merry chase around the hotel as he was unsure where to find the room. We entered the room to find it was already occupied (!) and were promptly taken to another room. After going out for the evening and returning, we stopped at the front desk to retrieve keys and were told that they "had been slipped under the door" - the clerk could not understand why we didn't have them....!! Bed was average, decor a bit tired looking, bathroom non-descript. Overall, not really up to this chain's usual standards. Not impressed for the price.

I arrived before noon and the staff checked me in anyway! Now that's great customer service. Room service was excellent and the room was awesome.

Great

really nice hotel in a good location. This place is a true bargain during the non-peak times of the year. The location is perfect for getting into Princeton or to the train station for a side trip to New York City. The rooms are nice, and the hotel has a gorgeous atrium and nice pool.

Good location, good value, helpful staff, food better than expected

Room was very large, and clean. Front desk staff were very nice and very professional. The location was very convenient to Route 1 and Princeton U. The room did not have enough towels though, and the rate included breakfast for two, but the breakfast was cold and... Blah. Not sure if I'd stay here next time, unless rate was about $ 30 lower.

Room service trays were left in the hall for 15 hours, from our check in to check out the next day, walking to the room was like an obstacle course of other people's dirty dishes. The AC in the room was stuck on, 62 degrees all night, the Engineer could not fix it. I would not return to this hotel, I expect more from a Hyatt.

This was our first stay at this hotel and it was a welcome surprise. We've stayed at others in the area, and this is now our favorite. Quiet, peaceful, good service and in close vicinity to some great restaurants.