The Empire Hotel

I changed rooms 3 times because there was at least two things broken in each one. In the first there was no place to plug in a computer and the desk lamp didn't work. The second had a broken tv and a missing window shade. And Cable service was down (for which they gave me free breakfast buffet ticket). In the last another lamp was broken and the bathroom sink stopper was broken. The doorman saw I was struggling wind and my bags but did nothing to help. I used to love this hotel, but will no longer stay there or recommend it to my friends and business associates.

The Empire Hotel is ideally located next to Lincoln Center, steps away from central Park and a 15 minute walk from 5th Ave shopping. Rooms have been recently upgraded and are fine, with a comfortable bed. Staff is friendly and helpful But this is an old hotel with an old heating and central air system. the room was very warm, and the poor cooling system could not cool it off. Better values in NYC for the price, with newer hotels.

Perfect location, great staff, even better price. Will definitely be back.

Interesting decor. Clean room and large. Rooftop bar and very happening lobby/lounge. Walking distance to Columbus Circle.

Everything was fine-- staff were nice, usual small room though I have had smaller in NY, not a great view, and bathroom was not as clean as some other hotels but all in all a good solid experience. Less street noise than some other stays elsewhere, too. Very convenient to Lincoln Center and Columbus Circle.

I stayed one day, did not use the amenities really except a good (and costly) room service meal. I was in a ?superior? room (an upgrade) and I found it comfortable and quite large (by NY standards). Not blown away by the hotel but comfortable enough that I would return. Very close to major subways & amenities which is a big plus.

Everyone was very nice, it had good energy. The room was a good size and I loved the Mezzanine level restaurant that was super bright in contrast to the pleasantly hip and busy lobby. I was disappointed that when they asked if this was my first time in the hotel I got a 2nd floor room w/ no view (you're right by Central Park and Lincoln Center) & as a single woman, near an elevator, but maybe they just weren't thinking about the EXTRA mile. All in all - awesome but could've hit a higher mark.

Very small room. Quinn bed barely fits in it.The shower is very odd. Does not have a door or anything to protect floor from water pouring out .The air conditioner is cheap as in motel,VERY noisy,but you cannot survive without it. Internet service is $13.00 per day per computer.Hotel did not provide printer,so for businessman it was inconvenient.

Faux hipster scene prioritized over customer service and professionalism. Given shoebox sized room - even by NYC standards - that overlooked AC units. At first, staff was not responsive to requests to change, but eventually switched me. Little things like cigarette butts in hallways and no wake up calls added to frustration. On positive side, decent bed and good location. Won't be going back.

The staff was very friendly. Many options for food very near by. Quiet hotel. Interior of the room was interesting, new cosmopolitan look and feel. Clarks right next door was the best place to eat and socialize.