The New Yorker Hotel

stayed extra two days during blizzard - hotel staff very cordial and accommadating in arranging this - Tick Tock Diner, Cooper's Tavern & location of hotel convenient for our interests & needs - room small but very clean - will definitely return

I will not be returning to the New Yorker Hotel because of a bad experience at check-in time during a recent visit. When I arrived at the hotel around midnight, I was told by the person behind the front desk that my reservation wasn't in the system. I showed him my confirmation email along with a hotel confirmation number. Still no go. After a few minutes of head scratching, he asked when I made my reservation. I told him a few hours before. Oh that's the problem was his answer. Your reservation information is probably sitting in a FAX machine (!) in an office upstairs that closes at 5PM. He told that he would need about 15 minutes to retrieve the FAX and enter my information into the hotel reservation system. Needless to say I was not happy. I insisted that I needed a room right away and the reservation paper work could be dealt with in the morning. He grumbled some and then proceeded to type stuff into with the front-desk computer to get me into the system. I finally got my room key after 25 minutes of fiddling. It was the worse check-in experience that I have had a hotel. Clearly the hotel has problems with its IT systems. There might also be issues with staff training.

As you probably know by now after reading all the reviews here, this hotel is absolutely your best choice if you are coming by Amtrak or otherwise want to be near Penn Station. The rooms are small (hotel opened in 1930), but perfectly adequate. Bathroom fixtures are well maintained, though old (some look like the original Art Deco fixtures if you are in to that era's art work). Staff is absolutely tip-top. Don't forget to ask for more soap and shower amenities...it's a little thin when you get in. This hotel can get really pricey, but if you can get it on a discount it's pretty good.

We stayed for a full and busy week. The hotel is perfectly located bang in the centre of town. We upgraded to a high floor with Empire State view, only $10 a night extra....but what a view! Well worth it. Staff were very polite and helpful. Information desk arranged our return taxi to JFK and checked us in online, very reasonable rates and very efficient. Top Tip - ask for coffee/tea facility in your room, if you dont ask you dont get and its free! We may have missed it but a Hotel Bar would have been nice but we didnt go short as everything is on the doorstep. Fully recommend staying to anyone.

Great location. In Midtown near Penn Station Macy's & the Empire State Building. Can walk everywhere. Staff was great. Our first room was small & had no view to speak off; Ask if they could give us something better ( My sister's first visit to NYC) and they were able to give us a great room and a great view.

I found that this hotel was expensive in comparison to what was offered. The hotel is in a run down part of 8th Ave. When you get out of the lift on your floor you immediately can see that the hotel needs updating. The rooms are very small - dusty- and considering the prices charged there no tea making facilities in the room. Fortunately I spent very little time at the hotel and would advise travellers to choose elsewhere

The hotel itself was nice, but upon checking into or room i found that it was extremely small and my feet actually extended over end of bed. Upon stating my concerns to front desk he pulled up our reservation and said "Oh you booked through a discount site, there is nothing I can really do" Made to feel as 2nd class guest.

Hotel easily located for either mid up or downtown amenities. lots of delis / cafes nearby for breakfast etc., tho hotel has the Tick Tock diner (great for experiencing all American pancakes!) as well as a mini take out stand for coffee & muffins. Bed really comfy; hotel staff helpful. My only observation was that our room was only really big enough for 2 (there were 3 of us) but hey it's NYC, so for a few days who cares!

The staff was okay. The overall style was old fashioned it could use some updating. But overall I was satisfied.

Hotel location was nice. Bed were pretty soft. a good amount of street noise, but overall a good value.