£154.94 Avg/night
Rate and special offer based on Check-in 8 May 2015 Check-out 11 May 2015

The Westin New York at Times Square

4 stars
View map of 270 West 43rd Street, 270 West 43rd Street, New York, NY 10036

Hotel Overview

Ratings and reviews for The Westin New York at Times Square

Overall score

4.2 / 5
5.01.0
305 out of 305
Amenities:
4
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4.5
Location:
4.7
Value:
3.9

90% would recommend to a friend.

Sort by:
Review of The Westin New York at Times Square

Reviewer score

3
5.01.0
DisappointedNYC11
Business
Princeton, NJ, USA
27 Dec 2011

40 mins to Check-in

Our stay was pretty uneventful except that it took 40mins to check-in. I could understand if they were very busy and the staff was overwhelmed. But this wasn't the case. The management didn't seem to care we were waiting on line and there was only one clerk checking in guest. The average time was 10+ mins per guest. In any hotel this is unacceptable but one in Time Square is inexcusable.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
2
Value:
1
Trip purpose:

Business

Review of The Westin New York at Times Square

Reviewer score

1
5.01.0
Tar Heel Ron
Business
North Carolina
13 Dec 2011

Awful Hotel!!

Had just stayed at westin BWI in baltimore and thought it was awful. This times square westin was awful also. Will never, ever stay in another westin. Rude staff, poor facilities, it was much more like a two bit motel than a hotel. Westin is completely out of my future. Stay at the hilton times square. I have and it's much, much, much better...ron.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Review of The Westin New York at Times Square

Reviewer score

4
5.01.0
DWSC
Business
Manassas, VA
9 Dec 2011

Great Getaway from reality

Great hotel and location, The staff is super helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of The Westin New York at Times Square

Reviewer score

4
5.01.0
Costner
Business
Charlotte NC
7 Dec 2011

christmas shopping trip

Great location and spacious rooms. Request a room on the spa floor for the massging chair.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

sushi samba for dinner and Balthazar for Sunday Brunch (crowded and loud but fun)

Review of The Westin New York at Times Square

Reviewer score

3
5.01.0
nurselady
Business
Virginia, USA
26 Nov 2011

Good place for Times Square and Thanksgiving Parade

The hotel was perfect for the Thanksgiving parade route. Concierge was very helpful, but misled us on dining in Little Italy. She thought everything there was closed on Thanksgiving so we did not go. Unfortunately, she was wrong..other friends posted dinner in Little Italy!! We were very disappointed at that, but overall the hotel was clean, comfortable and in a great location. Seems to be aging and not quite as nice as the pictures!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of The Westin New York at Times Square

Reviewer score

3
5.01.0
sortasatified
Business
Shreveport, LA, USA
23 Nov 2011

Location Great

If the hotel were located anywhere else, I would not have been satified. The hotel has not pictures on the wall and the funiture is old. The staff was great, extremely helpful with finding tickets to shows and recommending the best spots to visit.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Review of The Westin New York at Times Square

Reviewer score

4
5.01.0
Anonymous
Business
Charlotte, NC, USA
20 Nov 2011

Great Hotel with a great location

Nice large room, well appointed with a very comfortable king size bed. Only downside is the lack of cell phone reception from the room. No reasonable explanation given. That is not acceptable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

ALl the attractions of Broadway shows and Times Square are within a 3 block area.

Review of The Westin New York at Times Square

Reviewer score

3
5.01.0
Tolga Onuk
Business
West Hollywood
19 Nov 2011

Disappointed

Location is perfect. Service, hallways, overall hotel design is slightly above average. If you are looking for a 5 star hotel, go to a 5 star hotel, this is obviously a 3 and a half stars. We were charged for wifi, fitness center ( a small room ) and hey, there is no minibar in the rooms... I stayed at Gansevoort Park ave in my 5th and 6th day. That place is way better. Who cares about being super close to timesquare anyways? Its just a 1 day attraction.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
3
Comfort:
3
Location:
4
Value:
1
Trip purpose:

Business

Review of The Westin New York at Times Square

Reviewer score

4
5.01.0
BingOne
Business
Worcester, MA
15 Nov 2011

Excellent choice for comfortable NYC stay

The room was clean comfortable--good bed, excellent bathroom and shower--and decent sized for NYC. Good location for the Port Authority and subways to anywhere.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Review of The Westin New York at Times Square

Reviewer score

4
5.01.0
TMul
Business
Orlando, FL, USA
2 Nov 2011

Comfortable & Classy

Great location. Comfortable rooms and beds. Clean. Other than the bathroom sinks being to short to hold any of my items, this was a great stay!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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