Lancaster Marriott at Penn Square

Check in was nice and easy. We didnt have a problem with parking as others stated. We parked in the public garage in a spot reserved for the marriot and handed the ticket to the receptionist in which she stamped and for $16 gave us access to come in and out for 24 hours. The rooms were extremely clean and comfy! The hotel is in a great location we walked around and had coffee at the Prince Street cafe. Everything is also in a close driving range. The October blizzard messed up our plans but we made the best of it. Only minor issue was the price of movie rentals they are just about the same price as actually buying the DVD! And the fee for Wifi is a little pricey in 2011 it should just be free! But all in all, I would recommend this hotel.

My husband and I traveled to Lancaster for a quiet, relaxing weekend getaway. We booked a hotel room at the last minute and were very pleased with the amenities that the receptionist had disclosed to us. We were asked if we would like to add breakfast to our hotel stay for an additional $10 per day. The receptionist told us that this would be available to us in our hotel room. We did not find out this was incorrect until we had already been charged for room service. After asking the hotel staff we were informed that we would have to redeem this by dining in the hotel's restaurant. If we would have known this we would not have accepted the offer because we were not expecting to leave the hotel room early in the morning and dine publicly. Also, we were told that the hotel had free parking. During check-out we found out that this was incorrect. Parking is $16.00 per night. None of this information was disclosed to us during check-in as it should have been. While checking out I disclosed my concerns with the person at the front desk. She seemed unempathetic and did not wish to accomodate us until I told her that we planned to return in May and probably would not stay there upon our return. At that time she gave us a free day of parking. Also, it would have been nice if we were informed that most all attractions in the area are closed on Sunday, including the spa located inside the hotel. Overall our experience was fair. The best part of the hotel was the heated indoor pool and the comfortable bed, which by the way, we found a bottle of make-up within the sheets the second day of our stay which was completely disgusting. It is possible that as a last resort we will return to the marriott at penn square but most likely will shop around for another hotel when we return to Lancaster.

My husband and I are from Lancaster PA but have lived about 80 miles away for the past seven years. We come home every couple of months to visit family and friends, but seldom spend time in the downtown area. We travel often but decided to treat ourselves for Christmas and stay at the brand new Marriott in the center of town. The staff was very accomodating, the room was spacious, clean and very comfortable. We ate at the restaurant and were very pleased with the service and the food. It is a well-appointed hotel with an immense lobby area and the Christmas decorations were beautiful and in good taste. The only downside I see concerns the TV in our room. It's large and very nice, but they need to have a printed channels card. There are so many channels (a good thing) that you can never remember them all and the way to find a channel you want was very aggravating. Except for that minor item, I would highly recommend this hotel to one and all.

Went to the American Music Christmas show, show was great, stayed at the Marriot Hotel in Penns Grant, 15min drive from Show, but worth the drive, service was great, restaurant was accomodating, we had a large party of 17 and they were able to accomodate us. Overal great customer service..

The Marriot was clean and comfortable. We enjoyed the band playing in the foyer on Friday night. The other guests were all in a good mood. The front desk staff were fine. However the waite staff at the restaurant seemed distracted and inattentive. They were not very good at their job and appeared to not want to be there.

Easy 15 minute drive to Rockvale and Tanger Outlets. Super friendly front desk staff! 1-3 easy walking blocks to many very good places to eat!

This is a beautiful Hotel. The indoor pool was amazing and so was the fitness room. The staff were friendly and accomidating. Food in the restruant was wonderful. Could not have had a better location to see the the sights in Lancaster, Pa. Recommend it 100%.

Across the street from the indoor farmer's market. Walking distance to magnificent shopping and eating. In hotel spa for a wonderful massage.

This hotel is absolutely beautiful and the staff is friendly and very helpful. The only downside was having to pay for parking at the full garage rate and lack of instructions at the garage for guests.

The hotel was new and in the center of town. It was a great hotel and the service was great.