Four Points by Sheraton Knoxville Cumberland House Hotel

This hotel was in a good location for our needs, but was nothing special. The room was clean, but there was no fridge. The beds throughout the hotel were noisy (if you know what I mean). Parking in the garage was extra and should have been included in the high room rate. There was no UT game that weekend, so the rate was out of line.

Very helpful and courteous staff. Great location. Will definitely return.

The customer service was above and beyond expectations! The hotel staff were extremely friendly and helpful. It's a nice atmosphere to return to after a long work day. This is the only hotel I will stay at when in Knoxville. I will be staying at this hotel again later this week. Unfortunately there is no refrigerators in the standard hotel rooms.

I was on a business trip and everything at the hotel went very well. Many places to eat within walking distance.

A short overnight stay for us in Knoxville as we ended a wonderful vacation seeing the Smoky Mountains. We spent a night at this hotel returning from the Smokies and flying out of Knoxville in the AM. The hotel was a quiet respite and pleasant way to end the vacation week. Staff was very friendly and helpful with every interaction. Our room felt very large and open as we had an end room with 3 windows. We relaxed and regrouped for our flight home in the AM. We were directed to dinner at Calhoun's on the River and were able to sit on the patio on a warm May evening and enjoy our dinner in the outdoors. I'm sorry we were not able to visit and appreciate the city of Knoxville but we were impressed with the friendliness of all the people with whom we interacted.

I was very appreciative that they let me check in early at 11:30am and did not try to charge me an extra fee. Very friendly staff.

Erroneously booked wrong date. [...] The hotel manager was fabulous! I will definitely [...] stay there again!!!

Stayed to meet with friends and hang out Downtown. Checked in late and noticed that all entrances were closed except the side door. Walked in and was told to come around the check in desk because the floors had just been polished. Then had to be escorted thru the kitchen to the elevator. [...]Room was average. Toilet did not flush. All night people in and out storage closet and at one point vacuuming in the hallway. Not much sleep. [...]Not a good experience.

My boyfriend and I came to Knoxville for a show at The Valarium. It was the best location out of all of the hotels in the area. We were able to walk there in about 10 minutes tops. There is a park across the street which was nice. We both just prefer that the windows open, it's a little uncomfortable but there are not many hotels who have opening windows these days. We were able to check out from our room on the tv which was great. I also liked being able to go straight to the garage on the elevator. It's a little expensive but for one night it was ok.

Had a hard time finding the closet in the room as it was tightly velcroed shut to keep the door closed. The door was mirrored, so we thought it was just a mirror. Bar/restaraunt closed at 10 even on weekends, so too early to be much use to us.