Hanoi Elegance Ruby Hotel

Our stay started with the hotel greeting us at the airport to drive us into the hotel, a brilliant service and inexpensive. The staff are warm, welcoming, courteous and incredibly hospitable and helpful. The room was beautifully appointed, very clean and comfortable. The included breakfast was great. On my next trip to Hanoi I will most definitely be staying at either the Ruby or one of their sister hotels in the city centre. They do a brilliant job with impeccable service.

Fantastic staff especially Mr Long and Mr Zoom. Hotel staff friendly, helpful and courteous. Bell Boy don't accept tips and say he is happy to serve. Room spacious with all modern amenities and the free wifi and a laptop was a bonus. Breakfast has delicious choices. Travel books like Lonely Planet are on the reception shelf for loan free of charge. Good location for walk about to all touristic sights. Superb hotel with superb staff.

this is an excellent hotel if you are on vacation in Beijing. The location is extremely authentic, and gives a real feeling for what Beijing may have looked like many years ago. As a business visitor it is less appealing because it is in the middle of a Hutong are hi David

A fantastic place to stay. Very professional and helpful. Our room was clean and comfortable and had our own laptop. The hotel is located within walking distance to the lake and central shopping area. The staff are extremely helpful. We booked our trip to Halong Bay through the hotel and our train trip to Hue. On our return from Halong Bay, the staff met us at the train station with our tickets and escorted us onto the train and to our sleeper. Will definitely stay there again.

Do not waste your money at the Hilton or the Metropole--this hotel is reasonably quiet, clean, very friendly staff, great breakfasts in the morning, and an excellent location in the Old Quarter that is off the main streets. The rooms are not large but they are more than adequate for sleeping and resting during the day. The entire hotel is very clean and quiet considering the urban setting. 5 minute walk to Hoan Kiem Lake. Save your money--this is a perfectly adequate and lovely hotel.

I simply love this hotel! The staff went all the way out to make you happy. They helped me print my boarding pass for free. Not many hotels will do this small favor for you. Each room is equipped with a laptop and wifi connection. This facility comes with the room rate. For the price that you're paying, you will get far more than you expect. Location is strategic too! It's in the old quarter and close to shops and eateries. Try the CityView Cafe (above Swarovski shop at Hoen Kiem lake). They've got a great view of the lake at night. It's on the 5th floor so you'll get to enjoy your meal sans the honking and noise from the street. If you're brave enough, try bun cha and pho that are served on the roadside. I'll stay here again if I ever return to Hanoi. 2 thumbs up!!

We really enjoyed our stay at this hotel. The staff were so helpful and friendly and they did not hesitate to confirm flights and day trips for us. The breakfast in the morning is great, you are provided with a menu and the food is cooked to order in the breakfast room. The location was in walking distance to many of the major attractions.

Very friendly staff. The hotel is a great refuge from the controlled madness that is Hanoi. Very professional. I stayed in both Hotel Elegance Emerald and Ruby, and liked Emerald room better (since it had a bath) and liked Ruby's breakfast area best (as it was pretty and didn't have a blaring TV).

We felt very welcome as soon as we walked into the hotel lobby. The staff went out of their way to provide us with the information we wanted about touring Hanoi and arranging the pick-up for Ha Long Bay. Our double room was lovely and the breakfast good.

We are residents of Japan and so are accustomed to excellent service, but must say that the Hanoi Elegance 4 (Ruby) offered the most friendly and thorough hospitality we have experienced in our travels to date. The location of the hotel is right in the center of old Hanoi, the hotel is small and spotless, and the staff are amazing. Kudos to the owner for training/approach to hotel management.