13 Feb 2020 by Heine
Dear guest, Thank you for your rating of your stay at Helnan Phønix Hotel Aalborg. We appreciate the rating, and we're glad that you've had a good stay. We hope to welcome you back to Phønix Hotel in the future. With kind regards Helnan Phønix Hotel Aalborg
3 Sep 2019 by Heine
Dear guest, Thank you for your review of your stay at Helnan Phønix Hotel. We appreciate the feedback, and we're pleased to read that you had a nice, quiet stay at the hotel. We hope you'll consider visiting us again in the future. With kind regards Helnan Phønix Hotel
1 Jul 2019 by Heine
Hi. Thank you for your review of your stay at Helnan Phønix Hotel in Aalborg. We appreciate the words. We're sorry to hear that the noise levels were too high for you. That's one downside to our location in the heart of the city. We hope to be able to welcome you to Aalborg and Phønix Hotel in the future. With kind regards, Helnan Phønix Hotel
19 Apr 2018 by Niels
Dear Marja-Liisa Thank you for your positive feedback. We're looking forward to see you back again at a ater stage. Best regards Niels Bonkegaard Hotel Manager
This property is closed from 12 December 2020 to 7 February 2021 (dates subject to change).
As a guest of Helnan Phønix Hotel, you'll find a fitness centre, a terrace, and tour or ticket assistance. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Helnan Phønix Hotel also features multilingual staff, concierge services, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Aalborg hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Helnan Phønix Hotel offers 224 forms of accommodation with a safe and a hairdryer. Televisions come with cable channels. Bathrooms include baths or showers. This Aalborg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Brigaderen – This lobby lounge only serves breakfast.Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.