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4.1 out of 5

"Great welcome from the reception staff. Rooms nice and modern in the new part of the hotel. Snow and cold outside but room lovely and warm. Menu a l ... " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

Our customers tell us that they enjoy the breakfast at Mercure Aberdeen Ardoe House Hotel & Spa. During your stay, you'll be within walking distance of Blairs Museum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. Built in 1870, this 4-star hotel has 119 rooms over 3 floors. Each room includes amenities such as free WiFi and a plasma TV.

  • All rooms offer 24-hour room service, plasma TVs and fridges
  • Free WiFi
  • Free self-parking
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • English breakfast served weekends for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with deep-tissue massages, manicures and pedicures or facials at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a fitness centre and a steam room
  • Guests like the breakfast and restaurant
  • 8 minutes by car from Robert Gordon University and 12 minutes from Union Square Shopping Centre
  • Dogs welcome for a fee

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£64* Per night/room 1 Mar - 2 Mar

Privilege, Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Aberdeen Ardoe House Hotel & Spa ratings based on 17 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

Everyone (9) Couples (4)
5 out of 5
Great welcome from the reception staff. Rooms nice and modern in the new part of the hotel. Snow and cold outside but room lovely and warm. Menu a little limited in the bar and restaurant, just good pub grub. But not advertised as anything different. Got chicken wings were very nice.

Posted by , from Saltburn on 12 Feb 2020

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Comment from Hotel Management

12 Feb 2020 by Maria Cuervas

Thank you for your nice words and for taking your time to review us and your feedback. I am glad you enjoyed your stay with us. We look forward to welcoming you again the near future for more chicken wings!

1 out of 5
The service for food in the bar is terrible, always waiting over an hour for food

Posted by on 11 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by Maria Cuervas

Hello, thank you for taking the time to leave us a review. We will note you feed back and communicate it to the bar and kitchen team to ensure that this does not happen again.

5 out of 5

Posted by on 8 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by Maria Cuervas

Thank you for taking your time to review us. Hopefully we can welcome you again in the future.

5 out of 5

Posted by on 7 Nov 2019

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Comment from Hotel Management

7 Nov 2019 by Maria Cuervas

Thank you for taking your time to review us, I am glad you enjoyed your stay with us. . Hopefully we can welcome you again in the future. Kindest regards

3 out of 5

Nice but very expensive food and drink

Pros: Lovely and cosy place
Cons: Lower the food and drink prices unusually high for a place in the country
Location: No shops or anything without having to drive
Lovely hotel very cosy but drinks more expensive then Edinburgh prices in city centre .The room service was fine burnt sauce and haggis Bon Bon average.again very expensive for what was really a snack.i asked about using the spa and told to phone them myself.the receptionist always seemed to disappear.also no crisps or nuts in room no other option but to order room service as I was going to be eating late

Posted by on 27 Aug 2018

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1 out of 5

1 Night at this Hotel

It's a beautyfull Hotel, really Nice Place to calm down :) friendly Hotelemployees and good food!

Posted by , from Zürich on 29 Aug 2017

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Comment from Hotel Management

31 Aug 2017 by Sebastien Brunet

Hello Jurg, Thank you for your positive review. I can only assume the rating is a mistake having rated us 1/5 when you appeared to have thoroughly enjoyed your visit. Should you find the time and the above being accurate, I would greatly appreciate if you could review your rating.

5 out of 5

Nice hotel for couples and families

Very warm welcome on arrival. Spacious hotel. Despite amount of rooms, it never felt crowded. Amazing breakfast selection. Evening bar meal was also faultless. Hotel was a great place for exploring local areas with lots of nice scenic places to visit. Overall, a fantastic few days away and would not hesitate to return.

Posted by , from Derby on 5 Aug 2017

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Comment from Hotel Management

8 Aug 2017 by Sebastien Brunet

Dear Steven, Thank you for taking the time to tell us about your experience at Ardoe House. I was very pleased to read you thoroughly enjoyed your stay and very much look forward welcoming you back on property in the near future. Yours sincerely Sebastien Brunet General Manager

3 out of 5

Unpleasant staff,nice hotel if rooms were cleaner

Myself and my husband stayed here for my birthday and our first wedding anniversary.we wanted luxury and something a bit special for romantic night away to celebrate.when we arrived staff seemed like they could not be bothered. We had afternoon tea and required a change to sandwich fillings for set menu as hubby has ibs it took 2 attempts before getting it right.we were disappointed they never acknowledged our anniversary even after popping it on my booking we never felt special at all more like invisible. The room was ok except a bit grubby and blood in shower and no tea and coffee or mini bar so had to do without as bad etc is overally priced.bed was big and comfy.but kept awake by a wedding party who was ping back to rooms until 5am so. It much sleep had.got up for breakfast next day tired and deflated only for waitress to take our food coffee etc away whilst we went to get some more juice.she said sorry and left the table.then when went to checkout the same girl who checked us in the day before asked if we had far to travel (4hrs) and if it was a special occasion when I told her she said oh and congratulated us but shouldn't she of checked this on check in and she would of known this. Also I felt cheated as I didn't get to see upstairs of the original house as the hotel is newly build on back so only VIP get to go up original stairs and rooms so a bit disappointed as i thought we would be staying in the actual house as that's why we booked this not your average hotel :(

Posted by , from carlisle, cumbria on 4 Jul 2017

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Comment from Hotel Management

8 Aug 2017 by Sebastien Brunet

Dear Sasha, Thank you for taking the time to tell us about your recent stay at Ardoe House following your recent visit. I was very disappointed to read your experience did not fully meet your expectations on this occasion and I hope to have the opportunity of welcoming you back on property in the near future and ensure a much improved experience Yours sincerely

5 out of 5

Traditional Scottish hotel with luxurious rooms

Lovely setting and traditional entrance. Staff very pleasant and helpful, rooms luxurious and we had a lovely meal while there. Exactly what we were looking for and excellent value too.

Posted by , from High Peak on 27 Nov 2016

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5 out of 5

Amazing night away

I brought my wife here for our 10th anniversary as a surprise and she was in love with the place it's a very lovely hotel could not fault it the staff are great especially Maria at reception she is like speedy Gonzales as we had a fault with our shower in the room as a previous person in the room had blocked the shower with something it over flowed in to the bathroom floor etc so she got us moved straight away and even ran up the stairs to meet me coming out the lift to give me vouchers for the following morning due to what happened we had a standard room which was massive the breakfast was also Amazing and the pool facilities were great also

Posted by , from Kelty Fife on 4 Oct 2016

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Comment from Hotel Management

6 Oct 2016 by Gloria Milani

Dear Neil, Thank you for taking the time to review our property on Ebookers. I am very pleased to read your comments about Maria and I will make sure she will get your message, thank you for your lovely comments about the hotel and the pool area as well. We look forward to welcoming you back in Ardoe House Hotel very soon. Kindest Regards, Gloria Milani Rooms Division Manager Mercure Aberdeen Ardoe House Hotel and Spa

About the Mercure Aberdeen Ardoe House Hotel & Spa

Location South Deeside Road, Aberdeen, Scotland AB12 5YP

Property Features

Mercure Aberdeen Ardoe House Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. A hot tub, a fitness centre, and a sauna are also featured at the business-friendly Mercure Aberdeen Ardoe House Hotel & Spa. Free self parking is available. Smoking is allowed in designated areas at this 4-star Aberdeen hotel.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1870
  • Bar by the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Outdoor tennis courts -2
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Aberdeen (ABZ) (18 km / 11.2 mi)
  • Train station: Aberdeen Station (8.1 km / 5 mi)
  • Parking: Free self parking

Room Amenities

Mercure Aberdeen Ardoe House Hotel & Spa offers 119 forms of accommodation with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 27-inch Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Aberdeen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast on weekends from 7:30 AM and 10:30 AM.

Mercure Aberdeen Ardoe House Hotel & Spa has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Rafting nearby
  • Fitness classes on site
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Minimum check-in age is: 16

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • 24-hour check-in
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 16.95 per person (approximately)
  • Pet fee: GBP 10.00 per pet, per night
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aberdeen Mercure Hotel
  • Ardoe
  • Ardoe Hotel Aberdeen
  • Mercure Aberdeen Ardoe House
  • Mercure Aberdeen Ardoe House Hotel
  • Mercure Aberdeen Hotel
  • Mercure Ardoe
  • Mercure Ardoe House
  • Mercure Ardoe House Hotel
  • Mercure Hotel Aberdeen
  • Mercure Ardoe House Hotel And Spa
  • Mercure Ardoe House Hotel Aberdeen
  • Mercure Ardoe Hotel Aberdeen
  • Accor Ardoe Hotel Aberdeen
  • Mercure Aberdeen Ardoe House Hotel And Spa Scotland
  • Ardoe Hotel House
  • Ardoe House Hotel
  • Mercure Aberdeen Ardoe House Hotel Spa
  • Mercure Aberdeen Ardoe House &
  • Mercure Aberdeen Ardoe House Hotel & Spa Hotel
  • Mercure Aberdeen Ardoe House Hotel & Spa Aberdeen
  • Mercure Aberdeen Ardoe House Hotel & Spa Hotel Aberdeen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.