Girls at reception were very nice. Our room was not the best. We had a twin room. When I lay back against my pillow to relax on the bed it moved away from the headboard & slid down the floor. The bed would not stay in situ if I was sitting on it which was annoying. There was a terrible noise (water hammer) when the toilet was flushed. When I used the toilet in the early hours of the morning the noise it made when flushed was horrendous & I could not do anything to stop it, thus waking my friend. The room was grubby & in definite need of an upgrade. When we went for breakfast we initially thought it looked very nice. However, we soon noticed that our table was very sticky so obviously needing a good clean. We were served tea from a pot which was lukewarm. We therefore had to request fresh hot tea and were then given a pot on the table. The cooked breakfast was rather dried up & we couldn't eat much.