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4.4 out of 5

"Had a great night away with my 9 year old son, nice clean but basic room, good shower, comfortable bed. Pool, Steam Room etc were clean and just what ... " More

By a verified traveller on Mon 07 Feb 2022

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£71* Per night/room 22 Mar - 23 Mar

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Quadruple Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Quadruple Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at The Aberdeen Altens Hotel. During your stay, you'll be close to Duthie Park Winter Gardens. Free WiFi in public areas, an indoor pool and a restaurant are available.

  • Free WiFi
  • Enjoy British cuisine while dining at Coast and Keg
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Duthie Park Winter Gardens and a few minutes from Aberdeen Harbour

The Aberdeen Altens Hotel ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Aberdeen Altens Hotel

Everyone (6) Business (1) Couples (1) Family (3)
2 out of 5
Frequently use this hotel for business however on this occasion it was a family visit, it was really disappointing. Staff did not seem friendly or as helpful as normal especially in the spa, the hot tub was under repair and so was out of use. (not a huge problem) However I was most disappointed when my daughter and i arrived at the pool at 11:30am just after our breakfast and were refused entry to the pool as we were checking out on that day. Normally i use this hotel for work so it’s never normally an issue however to be charged an additional £10 per person for being 30mins “late” to use the facilities left me feeling pretty hard done by. Especially when i has promised some time in the pool to my daughter. Anyway we paid the extra fee for being 30mins “late” to the pool. Normally we have the choice between the village and Atlens, we like the vibe of the Atlens however for a family trip i would always opt for a hotel that accommodates families and on the past experience the Atlens is not that hotel! fine for business but a family stay over i would recommend elsewhere. It’s a real shame because i normally really enjoy staying here however for the next family trip we will be staying elsewhere.

Posted by on 4 Dec 2022

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Comment from Hotel Management

7 Dec 2022 by The Aberdeen Altens Hotel

Thank you for your review Ewan. We are sorry to read you had issues staying with us with your family. We normally pride ourselves on being a great family friendly hotel. We are sorry it was not explained properly to you before regarding times the pool can be used. Our standard checkout time is 11am. We do hope you stay with us again with your family in the future.

4 out of 5
Had a great night away with my 9 year old son, nice clean but basic room, good shower, comfortable bed. Pool, Steam Room etc were clean and just what we wanted - pretty busy though! Breakfast was fantastic, would definitely stay again.

Posted by , from Dumfries on 7 Feb 2022

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Comment from Hotel Management

7 Feb 2022 by The Aberdeen Altens Hotel

Thank you for your review. We appreciate your feedback. Hope to welcome you back to the hotel again soon.

5 out of 5
great stay again. comfortable hotel with nice facilities, staff really helpful. The Christmas tree in the lobby was super nice.

Posted by on 19 Dec 2021

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Comment from Hotel Management

21 Dec 2021 by The Aberdeen Altens Hotel

We thank you for your review. Hope to see you again soon.

5 out of 5
Easy check in, nice rooms and restaurant really nice. the pool is small but a great hotel pool it has everything you need

Posted by on 30 Jul 2021

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Comment from Hotel Management

30 Jul 2021 by The Aberdeen Altens Hotel

Thank you for your review. We appreciate your feedback. Hope to welcome you back to the hotel again soon.

5 out of 5

Posted by on 25 Jun 2021

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Comment from Hotel Management

5 Jul 2021 by The Aberdeen Altens Hotel

We thank you for your amazing review!

5 out of 5
I would definitely stay at this hotel again. I had booked a twin room for me and my mother for a couple of nights. As my mother struggles to climb into baths, I had asked if it was possible to have a walk in shower if possible in the requests section when booking. I recieved a message from the hotel to say that they were sorry but they didnt have any twin rooms with walk in showers. We were delighted on arrival to find we had been upgraded to an assessable room with 2 double beds and a wet room. Beds were very comfortable and everything was nice and clean. The staff were all very nice too. The height of the chairs in the lounge bar were comfortable but a little low for eating. But we managed and the food was excellent .Very enjoyable stay

Posted by , from Linlithgow on 19 Sep 2019

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Comment from Hotel Management

20 Sep 2019 by Aberdeen Altens Hotel

Thank you for your review. We appreciate your feedback. Hope to welcome you back to the hotel again soon.

4 out of 5

Posted by on 10 Jul 2019

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Comment from Hotel Management

10 Jul 2019 by Aberdeen Altens Hotel

We thank you for your review.

4 out of 5
The upgrade was good Breakfast could be better, no fresh fruit. The fruit is from tins

Posted by on 15 May 2019

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Comment from Hotel Management

21 May 2019 by Aberdeen Altens Hotel

Thank you for your review

3 out of 5

Posted by on 5 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Aberdeen Altens Hotel

We thank you for your review

5 out of 5

Posted by on 22 Jan 2019

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Comment from Hotel Management

23 Jan 2019 by Aberdeen Altens Hotel

Thank you for your review

Renovations + Closures

The following facilities are closed for Christmas Day:

  • Bar/lounge
  • Dining venue

Property Features

The Aberdeen Altens Hotel offers its guests a kids' pool, an indoor pool, a health club, and a spa tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and 12 meeting rooms. A sauna, vending machine, and laundry facilities are also featured at the eco-certified The Aberdeen Altens Hotel. Parking is available for a fee. This 4-star Aberdeen hotel is smoke free.

  • 216 guestrooms or units
  • 4 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Aberdeen Station (4.8 km / 3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Aberdeen Altens Hotel offers 216 accommodations with a safe and a hairdryer. 32-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7:30 AM to 11 AM.

Coast and Keg – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing on site
  • Windsurfing on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve access to the heated pool

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Heated pool access (reservations required)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.00 to 15.95 for adults and from GBP 5 to 12 for children
  • Uncovered self-parking fee: GBP 3.00 per night
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Thistle Aberdeen Altens Hotel Aberdeen
  • Thistle Aberdeen Altens Scotland
  • Thistle Hotel Aberdeen
  • Aberdeen Altens Hotel
  • Altens Hotel
  • Aberdeen Altens
  • Altens
  • The Aberdeen Altens Hotel Scotland
  • Thistle Aberdeen Altens Hotel
  • Thistle Aberdeen Altens
  • The Aberdeen Altens
  • The Aberdeen Altens Hotel Hotel
  • The Aberdeen Altens Hotel Aberdeen
  • The Aberdeen Altens Hotel Hotel Aberdeen

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.