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4.5 out of 5

"You feel like your the only one there. Heaven! It truly is palacios and I can’t wait to return. Teresa from Kenya who works in the club lounge is the ... " More

By a verified traveller on Thu 12 Sep 2019

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Deluxe Room, 1 King Bed, Terrace (Garden)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Terrace (Garden)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Panoramic Suite, Sea View with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Emirates Palace Mandarin Oriental, Abu Dhabi. During your stay, you're just a quick walk from Abu Dhabi Corniche. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Middle Eastern cuisine at Lebanese Terrace, one of the property's 11 restaurants and 3 bars/lounges
  • Splash around at the lazy river or swim in the 2 outdoor pools
  • Indulge with body treatments, facials or massages at Emirates Palace Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 4 outdoor tennis courts and a gym
  • Steps from Abu Dhabi Corniche and 6 minutes on foot from Etihad Towers

Emirates Palace Mandarin Oriental, Abu Dhabi ratings based on 18 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emirates Palace Mandarin Oriental, Abu Dhabi

Everyone (3) Couples (10) Family (3) Friends (1) Other (1)
5 out of 5
You feel like your the only one there. Heaven! It truly is palacios and I can’t wait to return. Teresa from Kenya who works in the club lounge is the most welcoming lady with a big smile. We will miss her x

Posted by on 12 Sep 2019

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5 out of 5
Awesome place and lot’s to do even with small children. Very friendly staff.

Posted by on 15 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by MCR

Dear Guest, thank you for staying with us and for sharing your review online. We were pleased that you have enjoyed your stay at the Emirates Palace and looking forward welcoming you back soon. With best regard Martin Cramer General Manager

4 out of 5

excellent hotel, perfect location

definitely the best hotel I've stayed in food, location, service all excellent

Posted by on 22 Mar 2014

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4 out of 5

Very grand, however, 7 days was too long

We got a great deal for this hotel. But the cost of food and drink is extortionate. £10 for a beer. Pretty much the same Pool side and Room Service menu - £20 for a sandwich. You don't mind paying that price if the service is impeccable, however, it was pretty much average. The lazy river and water slides provided endless hours of entertainment, but the pool closes at 6pm. You are not permitted to bring in any food or snacks from outside. I would recommend staying here, but only for one night to experience the hotel. There are so many better places to stay in the UAE.

Posted by on 29 Oct 2013

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4 out of 5

Not quite 5*

This is a superb hotel and luxurious on a grand scale. The good points, we arrived at 6.30am and the room was ready for us and as we had access to the palace lounge we were able to have breakfast. The staff are very professional and the butler could not have been more helpful. The room was spotless and was kept this way during our 8 day stay. The not so good. I had cause to write a letter of complaint during my stay with regards to a number of things. However the Manager met with me and again, was very professional and apologised. On the date we were leaving our flight was at 2.00am, and the manager offered our room to us until we departed the hotel. This was really useful as we did not leave the hotel until 10.30pm and normal check out time is 12.00pm. As this hotel is a 7* hotel and one of the leading hotels of the world, I would not have expected to have cause to complain, but I did and this is why I have only given it 4*. The hotel is so huge is can feel a bit "soulless", At times. The security staff are also quite zealous, and asume that everyone is a visitor. We were challenged almost every night as we made our way round the hotel, and told that certain parts of the hotel were, "for guests only". We had to keep proving that we were guests, which was becoming tiresome. This hotel gets a lot of things right, but there are a couple of area's that need to be improved.

Posted by on 7 Aug 2013

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5 out of 5

near perfection

overall a fantastic hotel, great facilities, lots of hidden touches, most staff excellent and friendly (a couple of minor problems means still not a perfect score, but trivial in context of the good points). overall by far the best hotel in abu dhabi and probably the best I've ever stayed in (and I have stayed in the Burj al Arab Dubai before) and have been to over 200 cities on business/leisure

Posted by on 27 Jun 2013

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5 out of 5

Amazing

This is luxury at its best. Perfect service a wonderful hotel. The only thing I would say is the food and drink is far too expensive, but I guess to be expected in this beautiful place.

Posted by on 10 Jun 2013

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4 out of 5
Erittäin palvelualtis ja ystävällinen henkilökunta. Vanhahtavat huoneet joihin ollaan tekemässä osaan jo remonttia.

Posted by on 8 Nov 2021

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5 out of 5
wunderbares Hotel, sehr grosszügige Zimmer, Strand und Pollanlagen fantastisch

Posted by on 6 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by MCR

Dear Guest, thank you for sharing your review with us. We were pleased that you have enjoyed your stay and looking forward welcoming you back soon. With warm regards, Martin Cramer General Manager

5 out of 5

Posted by on 23 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by MCR

Dear Guest, thank you for your rating. We were pleased to read that you had an enjoyable stay with us and looking forward hosting you soon again, With warm regards, Martin Cramer General Manager

About the Emirates Palace, Abu Dhabi

Location West Corniche Road, Abu Dhabi, GRB 104

Property Features

Simply step outside to unwind on the hotel's beach. At Emirates Palace Mandarin Oriental, Abu Dhabi, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 11 restaurants and 2 coffee shops/cafes on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Abu Dhabi hotel.

  • 394 guestrooms or units
  • 7 levels
  • 11 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Emirates Palace Mandarin Oriental, Abu Dhabi offers 394 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries. This Abu Dhabi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and free newspapers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

Lebanese Terrace – This restaurant specialises in Middle Eastern cuisine and serves lunch and dinner.

Talea by Antonio Guida – This beachfront fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Hakkkasan – This restaurant specialises in Chinese cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Martabaan – Overlooking the ocean, this fine-dining restaurant specialises in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Sand & Koal – This beachfront restaurant specialises in barbecue and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

A private beach, 4 outdoor tennis courts, a marina and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a waterslide, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing nearby
  • Windsurfing on site
  • Horse riding nearby
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Sailing nearby

Spa Services

Emirates Palace Spa has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 650.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Emirates Palace Mandarin Oriental, Abu Dhabi

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's dress code is smart casual or traditional Arab national dress and excludes shorts, flip-flops, open shoes or any exposing garments. Guests may not bring their own food and beverages on the premises.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 11
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 4500
  • New Year's Eve (31 December) Gala Dinner per child: AED 2250 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AED 650.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Abu Dhabi Emirates Palace
  • Emirates Palace Abu Dhabi
  • Emirates Palace Abu Dhabi Hotel
  • Emirates Palace Hotel Abu Dhabi
  • Hotel Emirates Palace
  • Emirates Palace Hotel
  • Emirates Palace
  • Emirates Palace Abu Dhabi
  • Emirates Palace Mandarin Oriental Abu Dhabi
  • Emirates Palace Mandarin Oriental, Abu Dhabi Hotel
  • Emirates Palace Mandarin Oriental, Abu Dhabi Abu Dhabi

You should know

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.