26 Feb 2020 by GM
Cher Client, Nous vous adressons tous nos remerciements pour votre commentaire concernant votre séjour au Novotel Abu Dhabi Al Bustan Il est toujours un plaisir de recevoir des commentaires positifs. Je vais partager cela avec notre équipe. Je suis sûr que ça va encourager et motiver tous nos employés qui sont toujours soucieux d’offrir en permanence une meilleure qualité de services. Nous vous remercions encore une fois de partager votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Meilleures salutations, Souffian Zaeraoui Directeur Général
28 Feb 2018 by GM
Dear Valued Guest, Firstly, please accept our apologies for not being able to answer in your language. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your feedback is very much appreciated. It is valuable to us in our ongoing efforts to fulfill guest expectations. Once again our apologies and we earnestly hope that you will give us the opportunity to welcome you again and serve you better in the near future. Sincerely, Bruno Debray General Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Novotel Abu Dhabi Al Bustan offers its guests an outdoor pool, a kids' pool, a spa tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 14908 square feet (1385 square metres) and includes conference centres. A fitness centre, spa services, and a terrace are also featured at the family-friendly Novotel Abu Dhabi Al Bustan. Self parking is free. Smoking is allowed in designated areas at this 4-star Abu Dhabi hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Novotel Abu Dhabi Al Bustan offers 361 forms of accommodation with MP3 docking stations and minibars. This individually decorated accommodation has separate sitting areas. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.
Pepper Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Mellow Café – This café serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
Waves Bar – This poolside bar specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.
Choice Cut Steakhouse – This steakhouse specialises in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.