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Hotel Description

Our customers tell us that they enjoy the shopping around HS HOTSSON Smart Acapulco. During your stay, you're just a quick walk from Condesa Beach. Enjoy features like free WiFi in public areas, plus 4 outdoor pools and 4 restaurants. Built in 1982, this 3.5-star hotel has 506 rooms over 28 floors. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, cable TV and room service
  • Free WiFi
  • Enjoy international cuisine with ocean views at NUDE AT THE BEACH, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the beach and the location
  • Just a 4-minute walk from Condesa Beach and 7 minutes on foot from Diana the Huntress
  • Local-area shuttle service available for a fee

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£43* Per night/room 12 Jul - 13 Jul

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Renovations + Closures

This property is closed from 6 April 2020 to 1 July 2020 (dates subject to change).

The property is closed between 06 April and 30 April.

All-inclusive Details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at HS HOTSSON Smart Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of HS HOTSSON Smart Acapulco, you'll find 4 the outdoor swimming pools, a 24-hour fitness centre, and a kids' pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A swim-up bar. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. Event space at this hotel measures 9483 square feet (881 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and concierge services are also featured at the business-friendly HS HOTSSON Smart Acapulco. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 506 guestrooms or units
  • 28 levels
  • 4 dining venues
  • 2 bars or lounges
  • 9483 sq ft of conference space
  • 881 sq. m of conference space
  • Built in 1982
  • Bar by the pool
  • Swim-up bar
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) (19.5 km / 12.1 mi)
  • Property shuttles: Area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

HS HOTSSON Smart Acapulco offers 506 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies. Cable televisions are provided. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining
  • Cable channels
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.

NUDE AT THE BEACH – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Los Caracoles – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.

Pagliacci – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

LOS ARCOS – Overlooking the ocean, this theme restaurant specialises in Mexican cuisine and only serves lunch. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Room service is available.

Nearby Activities

4 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Waterskiing nearby
  • Boat tours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at HS HOTSSON Smart Acapulco

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Outside food and drink are not permitted on the premises.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
  • Self-parking fee: MXN 120 per night
  • Valet parking fee: MXN 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Plaza Acapulco
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Hotel Acapulco
  • HS HOTSSON Smart Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • HS HOTSSON Smart
  • HS HOTSSON Smart Acapulco Hotel
  • HS HOTSSON Smart Acapulco Acapulco
  • HS HOTSSON Smart Acapulco Hotel Acapulco

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.