- Disliked: Cleanliness, property conditions & facilities
Shouldn't be Hilton brand.
We checked in and got given dirty rooms - in a very tired, dated hotel. When we told the front desk duty manager that the rooms were dirty, she said 'That is what you paid for'. She then told us to sit down, as we shouldn't complain in front of other guests - and kept us waiting 20 minutes. After that, she was very keen to give us an upgrade. The rooms were much nicer - but the WiFi didn't work properly and one of the rooms had a cockroach. (All fairly harmless things, but avoidable). Food quality to the rooms was poor and the balcony door didn't close - required a technician to come and put in a temporary solution. Totally understand that it's Ethiopia - and some things won't be the same - but dirty rooms, cold food at this price should not happen.