20 Nov 2019 by Hotel Troya Team
Dear guests, thank you for taking some time in evaluating your experience at the Hotel Troya, and thank you for giving a good rating of our establishment. Regarding you comments about the works, there are some works in an annex buidilng, which is going to become a commercial area. There are no works within the Hotel premises. We have been informed that those external works will be finished soon. The All Inclusive service includes several services, but not the Spa Circuit (that is the facility where an indoor swimming pool is located). The Spa Circuit is included if you book a Club Alexandre Room or a Junior Suite. However, our 3 main swimming pools are heated when needed, and they are all free of use for our guests. If you come back in the future, please do not hesitate to contact the Hotel prior to your visit. We will be happy to provide detailed information about your options and the services that you can book. Kind regards,
16 Jan 2020 by Hotel Troya Team
Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We regret if our hotel services did not suit your expectations. You may rest assured that we will take into consideration each one of your comments. We hope to welcome you soon. Best regards,
23 Nov 2018 by Hotel Troya Team
Sehr geehrte Gäste, Vielen Dank für Ihre Nachricht, und auch für Ihre nette Wörter über die Lage. Es tut uns leid dass die Sauberkeit Ihren Erwartungen nicht erfüllen könnte. Wir hoffen Sie nochmal begrüssen, Mit freundlichen Grüssen, Das Hotel Troya Team
All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Alexandre Hotel Troya are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Alexandre Hotel Troya offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Public spaces have free WiFi. Event space at this resort measures 1119 square feet (104 square metres) and includes conference centres. A kids' pool, a library, and a terrace are also featured at the family-friendly Alexandre Hotel Troya. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Alexandre Hotel Troya was completed in July 2019. This 4-star Adeje resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Alexandre Hotel Troya offers 354 air-conditioned accommodations with a hairdryer and free toiletries. 32-inch Smart televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in July 2019.
Restaurant La Palapa – This poolside restaurant specialises in international cuisine and only serves lunch. Guests can enjoy drinks at the bar.
Restaurant Arena – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Bar Salón – On-site piano bar. Open selected days.
Bar La Palapa – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room and Turkish bath/hammam.
Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Conference rooms (surcharge) may be available on request; advance booking is required.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.