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4.0 out of 5

"Very noisy work going on went all inclusive wanted us to pay 15 euros each for indoor swimming pool very slow at pool bar serving can here very noisy ... " More

By a verified traveller on Sun 17 Nov 2019

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Standard Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Club Room, Balcony (Alexandre)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Panoramic Room, Hot Tub, Beach View (Alexandre)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at Alexandre Hotel Troya, you're just a quick walk from Playa de las Américas. Free WiFi in public areas, 3 outdoor pools and 2 restaurants are available.

  • Free WiFi
  • Enjoy international cuisine with pool views at Restaurant La Palapa, one of the property's 2 restaurants
  • Self-parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to body scrubs, Ayurvedic treatments or reflexology at Natural Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Playa de las Américas and a 3-minute drive from Siam Park

Alexandre Hotel Troya ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Alexandre Hotel Troya

Everyone (4) Couples (5)
4 out of 5
Very noisy work going on went all inclusive wanted us to pay 15 euros each for indoor swimming pool very slow at pool bar serving can here very noisy disco 6am finish

Posted by on 17 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Hotel Troya Team

Dear guests, thank you for taking some time in evaluating your experience at the Hotel Troya, and thank you for giving a good rating of our establishment. Regarding you comments about the works, there are some works in an annex buidilng, which is going to become a commercial area. There are no works within the Hotel premises. We have been informed that those external works will be finished soon. The All Inclusive service includes several services, but not the Spa Circuit (that is the facility where an indoor swimming pool is located). The Spa Circuit is included if you book a Club Alexandre Room or a Junior Suite. However, our 3 main swimming pools are heated when needed, and they are all free of use for our guests. If you come back in the future, please do not hesitate to contact the Hotel prior to your visit. We will be happy to provide detailed information about your options and the services that you can book. Kind regards,

4 out of 5
Das Hotel hat eine tolle Lage, man ist über die Strasse sehr schnell am schönen und gepflegten Strand. Die Umgebung ist sehr laut da es direkt an der Partymeile liegt-Lärm bis morgens 05.00 Uhr. Bei geschlossenem Fenster konnte man schlafen.

Posted by on 10 Jun 2024

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Comment from Hotel Management

11 Jun 2024 by Alexandre Troya Team

Sehr geehrte Sabine,Vielen Dank für die aufgewendeten Zeit für Ihre Einschätzung zu unserem Hotel auf Expedia, und Vielen Dank für Ihre gute allgemeine Bewertung des Hotels.Mit freundlichen Grüssen,

4 out of 5

Posted by on 23 May 2024

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Comment from Hotel Management

18 Jun 2024 by Alexandre Troya Team

Muchas gracias Ricardo, por su buena evaluación de su experiencia en el Alexandre Troya. Nos agrada conocer que hemos conseguido satisfacerles. Nos encantará tener la oportunidad de recibirles en otra ocasión. Saludos cordiales

5 out of 5
La relación precio y calidad de servicio es muy buena. El Spa es gratuito y es muy completo. Está ubicado en una zona accesible a los comercios restaurantes, playas. No es necesario alquilar coche para moverse en la ciudad. Quizás es un poco ruidoso el fin de semana pero es soportable.

Posted by , from Lausanne on 13 Jan 2024

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Comment from Hotel Management

16 Jan 2024 by Alexandre Hotel Troya Team

Muchas gracias Alicia, por sus amables comentarios. Ha sido un placer tenerles con nosotros. Saludos cordiales

3 out of 5
Die Angestellten waren stets freundlich. An der Sauberkeit mangelt es nicht. Leider mussten wir eine gebühr bezahlen für den Kühlschrank und ein paar Dinge waren in die Jahre gekommen. Sehr laut und Ringhörig

Posted by on 25 Apr 2023

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Comment from Hotel Management

26 Apr 2023 by Alexandre Hotel Troya Team

Sehr geehrte Gäste,Vielen Dank für die aufgewendeten Zeit für Ihre Einschätzung zu unserem Hotel auf ebookers.Sehr bedauern wir die Unannehmlichkeiten, die im Zusammenhang mit Ihren Eindrücke über unser Service.Nochmal Vielen Dank für die von Ihnen aufgebrachte Zeit. Wir hoffen dass Sie Ihr nächste Wahl und Urlaubsziel geniessen,Mit freundlichen Grüssen,

5 out of 5

Posted by on 1 Jan 2023

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5 out of 5
Top Lage! Super Zimmer, alles sauber. Personal sehr freundlich. Grosse Auswahl am Frühstücksbuffet.

Posted by , from Bäch on 19 Mar 2022

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3 out of 5
Hotelli oli peruskorjattu edellisenä kesänä ja tältä osin siisti, huoneiden siivous oli ala-arvoista. Olimme 9 vrk ja näistä 2 kertaa olimme tyytyväisiä huoneemme siivoukseen, tällöin siivous tapahtui klo 12-13 ja kiitimme itse vielä siivoojaa, mutta muulloin huone siivottiin vasta klo 14-16 ja siivouksen taso oli hirveää. Huoneessa ei selvästikään siivottu lattiaa, valtavat pölypallot oven takana, jaloissa tuntui jatkuvasti roskainen lattia. Pyyhkeitä vaihdettiin liian harvoin. Nuhraantuneissa pyyhkeissä ja lakanoissa oli reikiä, epämielyttävä "vauvan kakan värinen" viltti oli sängyssä ja se oli pakko pitää yöllä päällä koska oli viileää. Päiväpeittoa ei ollut. Kylpyhuoneessa ei ollut paikkaa omalle kosmetiikkapussille ja sen paikka oli siis lattialla. Tavarat jotka olivat lavuaarin reunalla saivat olla paikallaan kun siivooja huuhtaisi altaan, eli lavuaari oli epäsiisti, joten siivosin sen aina itse.. Huoneeseen kuului shampoo ja suihkugeeli, lisää emme saaneet ennen kuin viimeisenä päivänä. Huoneeseen kuului 2 lasia ja 2 kahvikuppia, niitä ei koskaan pesty. Mieheni jäi kerran seuraamaan siivousta. Klo 14.30 tuli siivooja, sängyt pedattiin, moppi liikkui muutaman kerran keskilattialla, parvekkeelle ei tehty mitään, wc:ssä pestiin wc-pönttö ja käsipyyhkeet vaidettiin, suihkumatto tuotiin myöhemmin, roskis tyhjennettiin. Tämä kesti 3 min. Parvekkeen ovessa oli huonot eristeet sillä rantaravintolan hurja meteli kesti jokayö klo 06:een asti. Emme suosittele tätä hotellia.

Posted by on 16 Jan 2020

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Comment from Hotel Management

16 Jan 2020 by Hotel Troya Team

Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We regret if our hotel services did not suit your expectations. You may rest assured that we will take into consideration each one of your comments. We hope to welcome you soon. Best regards,

3 out of 5
Lage super Sauberkeit Zimmer unter 50n % Zufriedenheit

Posted by , from Schweiz on 16 Nov 2018

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Comment from Hotel Management

23 Nov 2018 by Hotel Troya Team

Sehr geehrte Gäste, Vielen Dank für Ihre Nachricht, und auch für Ihre nette Wörter über die Lage. Es tut uns leid dass die Sauberkeit Ihren Erwartungen nicht erfüllen könnte. Wir hoffen Sie nochmal begrüssen, Mit freundlichen Grüssen, Das Hotel Troya Team

All-inclusive Details

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Alexandre Hotel Troya are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Alexandre Hotel Troya offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this resort measures 1119 square feet (104 square metres) and includes a conference centre. A children's pool, spa services, and a library are also featured at the family-friendly Alexandre Hotel Troya. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Adeje resort is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 1119 sq ft of conference space
  • 104 sq. m of conference space
  • Built in 1973
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Alexandre Hotel Troya offers 354 air-conditioned accommodations with a hairdryer and free toiletries. Rooms open to balconies. 32-inch LED televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Restaurant La Palapa – This poolside restaurant specialises in international cuisine and only serves lunch. Guests can enjoy drinks at the bar.

Restaurant Arena – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Bar Salón – On-site piano bar. Open selected days.

Bar La Palapa – On-site rooftop bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses solar energy

Safety features at this property include a fire extinguisher, a security system and outdoor lighting

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Conference rooms (surcharge) may be available on request; advance booking is required.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 10 per day
  • In-room safe fee: EUR 2.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Troya
  • Hotel Troya Arona
  • Troya Arona
  • Hotel Troya

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.