9 Oct 2019 by General Manager
Dear Guest, Thank you for staying at Wyndham Grand Mirabello Bay and for taking your time to rate your experience with us. Regarding the cleanliness, accept our sincere apologies for any inconvenience you had with the cleanliness of our grounds. Rest assured, your comments will be shared with our management team to properly address your concerns. We are sorry that we did not meet your expectations to the utmost and hope we have the opportunity to accommodate you again in order to ensure your next stay is much more satisfactory. Kind Regards, Aris Moustakas General Manager
9 Sep 2019 by General Manager
Dear Guest, Thank you for spending your summer vacations in Wyndham Grand Crete Mirabello Bay and sharing your positive review. We were truly pleased to know that you were happy with your stay and hope to welcome you back soon. Kind regards, Aris Moustakas General Manager
9 Sep 2019 by General Manager
Dear Guest, Thank you for staying in our hotel and for taking your time to write your review. We regret to read that you were not pleased with your stay though. Regarding the general cleanliness of the rooms, we would like to state that all our rooms are cleaned thoroughly following all the health and safety regulations. In addition, please note, that there are many renovations planned for next season, in hopes that we can vastly improve our guest's experience. We hope that despite the inconveniences we can welcome you back again in the future. Kind regards, Aris Moustakas General Manager
9 Oct 2019 by General Manager
Dear Guest, Thank you for staying at Wyndham Grand Mirabello Bay and for taking your time to rate your experience with us. Regarding the general cleanliness, we would like to state that all our public spaces and rooms are cleaned thoroughly following all the health and safety regulations. We are sorry that we did not meet your expectations to the utmost and hope we have the opportunity to accommodate you again in order to ensure your next stay is much more satisfactory. Kind Regards, Aristeides Moustakas General Manager
The property is closed between 1 November and 14 April.
All-inclusive room rates at Wyndham Grand Crete Mirabello Bay are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Wyndham Grand Crete Mirabello Bay are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Wyndham Grand Crete Mirabello Bay, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 poolside bars. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a free kid's club, a children's pool and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 5-star Agios Nikolaos hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Wyndham Grand Crete Mirabello Bay offers 311 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. This Agios Nikolaos hotel provides complimentary wireless Internet access. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
Guests are served a free continental breakfast daily from 7:00 AM to 10:30 AM.
Sirens Main Restaurant – Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch and dinner.
Elia Restaurant – This poolside restaurant serves lunch and dinner. Open daily.
Thea Lobby Bar – This lobby lounge overlooks the ocean. Open daily.
Yacht Beach Bar – This bar is located on the beach. Open daily.
Asterias Pool Bar – This bar is located by the pool. Open daily.
Late-night fare is available from room service (during limited hours).
An outdoor tennis court, a marina and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Aegeo Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in the restaurant.
Wyndham Grand Crete Mirabello Bay offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.