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"My room was dusty and the balcony dirty from wind born dirt. I had to ask for both to be cleaned. The corridor was not hovered once in 15 days. " More

By a verified traveller on Thu 26 Sep 2019

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Standard Room, Inland View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£168* Per night/room 23 Jun - 24 Jun

Family Room, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Duplex, Garden View (Maisonette)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Bungalow, Pool Access

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Wyndham Grand Crete Mirabello Bay. During your stay, you'll be within walking distance of Lake Voulismeni. Free breakfast, free WiFi in public areas and free self-parking are available. Built in 1971, this 5-star hotel has 311 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bath in each room.

  • Air-conditioned rooms with furnished balconies or patios, deep-soaking baths and flat-screen TVs
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with ocean views, stop by Sirens Main Restaurant, one of the property's 5 restaurants
  • Take a swim in the indoor and 2 outdoor pools
  • Treat yourself to massages at Aegeo Spa
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes an outdoor tennis court, a health club and tennis lessons
  • Guests speak favourably about the location and the pool
  • Just a 4-minute drive from Lake Voulismeni and a few minutes from Ammoúdi
  • Airport shuttle service available for a fee

Wyndham Grand Crete Mirabello Bay ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wyndham Grand Crete Mirabello Bay

Everyone (1) Couples (1) Family (2)
3 out of 5
My room was dusty and the balcony dirty from wind born dirt. I had to ask for both to be cleaned. The corridor was not hovered once in 15 days.

Posted by on 26 Sep 2019

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Comment from Hotel Management

9 Oct 2019 by General Manager

Dear Guest, Thank you for staying at Wyndham Grand Mirabello Bay and for taking your time to rate your experience with us. Regarding the cleanliness, accept our sincere apologies for any inconvenience you had with the cleanliness of our grounds. Rest assured, your comments will be shared with our management team to properly address your concerns. We are sorry that we did not meet your expectations to the utmost and hope we have the opportunity to accommodate you again in order to ensure your next stay is much more satisfactory. Kind Regards, Aris Moustakas General Manager

4 out of 5
Great location, the service was friendly and professional.Although a large hotel you were never short or in a queue for facilities or services.

Posted by on 21 Aug 2019

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Comment from Hotel Management

9 Sep 2019 by General Manager

Dear Guest, Thank you for spending your summer vacations in Wyndham Grand Crete Mirabello Bay and sharing your positive review. We were truly pleased to know that you were happy with your stay and hope to welcome you back soon. Kind regards, Aris Moustakas General Manager

3 out of 5
Zimmer könnten renoviert werden und vor allen Dingen besser gesäubert werden

Posted by on 31 Aug 2019

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Comment from Hotel Management

9 Sep 2019 by General Manager

Dear Guest, Thank you for staying in our hotel and for taking your time to write your review. We regret to read that you were not pleased with your stay though. Regarding the general cleanliness of the rooms, we would like to state that all our rooms are cleaned thoroughly following all the health and safety regulations. In addition, please note, that there are many renovations planned for next season, in hopes that we can vastly improve our guest's experience. We hope that despite the inconveniences we can welcome you back again in the future. Kind regards, Aris Moustakas General Manager

2 out of 5
Umgebung Top!!! Da würde ich jederzeit wieder kommen! Sauberkeit im Hotel ein totales Flop. Personal wandert schlafend herum. Dieses Hotel verdient niemals 5 Sterne. Freundliche Grüsse

Posted by on 20 Aug 2019

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Comment from Hotel Management

9 Oct 2019 by General Manager

Dear Guest, Thank you for staying at Wyndham Grand Mirabello Bay and for taking your time to rate your experience with us. Regarding the general cleanliness, we would like to state that all our public spaces and rooms are cleaned thoroughly following all the health and safety regulations. We are sorry that we did not meet your expectations to the utmost and hope we have the opportunity to accommodate you again in order to ensure your next stay is much more satisfactory. Kind Regards, Aristeides Moustakas General Manager

Renovations + Closures

The property is closed between 1 November and 28 April.

Due to COVID-19, this property’s food and beverage options may be limited.

All-inclusive Details

All-inclusive room rates at Wyndham Grand Crete Mirabello Bay are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Wyndham Grand Crete Mirabello Bay are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Wyndham Grand Crete Mirabello Bay, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 poolside bars. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a free kid's club, a kids' pool and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 5-star Agios Nikolaos hotel.

  • 311 guestrooms or units
  • 6 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 13993 sq ft of conference space
  • 1300 sq. m of conference space
  • Built in 1971
  • Continental breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Heraklion (HER-Nikos Kazantzakis) (60.1 km / 37.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Wyndham Grand Crete Mirabello Bay offers 311 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies or patios. A pillow menu is available. 21-inch Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Deep-soaking bath
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

Guests are served a free continental breakfast daily from 7:00 AM to 10:30 AM.

Sirens Main Restaurant – Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch and dinner.

Elia Restaurant – This poolside restaurant serves lunch and dinner. Open daily.

Thea Lobby Bar – This lobby lounge overlooks the ocean. Open daily.

Yacht Beach Bar – This bar is located on the beach. Open daily.

Asterias Pool Bar – This bar is located by the pool. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include outdoor tennis courts and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Waterskiing on site
  • Motor boating on site

Spa Services

Aegeo Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 8
  • Steam room in spa
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property enforces a strict dress code in the restaurant.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)
  • Property Registry Number – 094033018
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 90 per vehicle (one-way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wyndham Grand Crete Mirabello Bay Hotel Agios Nikolaos
  • Wyndham Grand Crete Mirabello Bay Hotel
  • Wyndham Grand Crete Mirabello Bay Agios Nikolaos
  • Wyndham Crete Mirabello Agios
  • Wyndham Grand Crete Mirabello
  • Wyndham Grand Crete Mirabello Bay Hotel
  • Wyndham Grand Crete Mirabello Bay Agios Nikolaos
  • Wyndham Grand Crete Mirabello Bay Hotel Agios Nikolaos

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Wyndham Grand Crete Mirabello Bay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.