27 Dec 2017 by John
Thank you for your comments which are appreciated. They assist us in improving our standards and services to guests
21 Dec 2017 by John
Thank you for your comments. We apologise for your treatment. Let me explain the issues. When you book thru OTA's there are serious issues with their program. Firstly we do not put all of our inventory on line as we have regular guests and many coach groups. When you book you will have a instant confirmation that you have a booking. However in us using industry room management systems it can take 20 to 40 minutes to come to our booking system. In many cases, the type of room you have booked is not available. The OTA's have no means of responding to you that the room is not booked. If you have prepaid, all the worst. We cannot cancel your booking on the OTA system. You have to contact them to do it yourself. So in fact we did not have your booking. As to our sign, it was damaged in TC Debbie and the "NO VACANCY" part was inoperatable. As we required a cherry picker to get to that part of the sign and they are only now becoming available for small jobs. We did not receive your funds as your booking and would have being advised as a "no show" and that action then triggers a response from the OTA. As we were full, there were no rooms to accommodate you!!
29 Nov 2019 by John
Thank you for your comments which are appreciated. They assist us in improving our standards and services to guests. We trust you enjoyed your visit to the Whitsundays and would ask you recommend to family and friends that they come visit our region
8 Aug 2017 by John
Thank you for your comments which are appreciated. They assist us in improving our services to guests.
Colonial Palms Motor Inn offers its guests 2 the outdoor swimming pools and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Spa services, a terrace, and tour or ticket assistance are also featured at Colonial Palms Motor Inn. Free self parking is available. This 3.5-star Airlie Beach motel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Colonial Palms Motor Inn offers 30 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast daily from 7 AM to 9 AM.
On-site venue – This restaurant specialises in regional cuisine. Guests can enjoy al fresco dining (weather permitting).
2 the outdoor swimming pools are on site along with a spa tub.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.