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Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Traditional Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Chateau des Comtes de Challes, you're just a quick walk from New Castel Casino. Free WiFi in public areas, a restaurant and a bar are available.

  • Free WiFi
  • Enjoy French cuisine while dining at Restaurant des Comtes
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and 5 meeting rooms
  • 9 minutes on foot from New Castel Casino and a 5-minute drive from Chartreuse Regional Nature Park
  • Cats and dogs welcome for a fee

Chateau des Comtes de Challes ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chateau des Comtes de Challes

Everyone (2) Couples (2)
3 out of 5
Schöne Anlage in schöner Umgebung. Mitarbeitende bei jeder Begegnung (Empfang & Service) sehr lieblos und nicht interessiert. Das Zimmer sehr kalt - mussten erst die Heizung selber finden/einschalten. Punkt 10:00 wurde das Frühstück abgeräumt (egal ob noch jemand im Saal war - es wurde auch der Saal gleich umgestellt..) Keine Weiterempfehlung für Individualtouristen. Vielleicht als Gruppe besser..

Posted by on 14 Nov 2023

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4 out of 5
Ein Schloss in einem bemerkenswerten Park mit sehr alten Bäumen, sehr ruhige Lage, ausser wenn die Gemeinde auf der hinteren Seite um 7.00 mit Putzarbeiten beginnt! Das Restaurant ist sensationell, wobei der Service ein kleiner Zirkus ist, wo mehrere Akteure recht unfreundlich auftreten!

Posted by , from Zuerich on 18 Jul 2020

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5 out of 5
Site exceptionnel excellent rapport qualité prix Situation géographique parfaite Si

Posted by on 31 Aug 2019

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4 out of 5
Excellent, que dire de plus.......................

Posted by on 25 Jul 2019

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5 out of 5

Magnifique

un très bon séjour et une excellente table . animations : visite de la cave et musicien durant le repas agréable

Posted by on 6 Feb 2017

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 5 meeting rooms. WiFi is free in public spaces. A seasonal outdoor pool, spa services, and a terrace are also featured at the business-friendly Chateau des Comtes de Challes. This 3-star Challes-les-Eaux hotel is smoke free.

  • 53 guestrooms or units
  • 2 levels
  • 3 buildings
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Chambéry-Challes-les-Eaux Station (7.4 km / 4.6 mi)

Room Amenities

Chateau des Comtes de Challes offers 53 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with digital channels. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Bath or shower
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Restaurant des Comtes – This restaurant specialises in French cuisine and serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Hiking/biking trails nearby
  • Snow sports gear
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Couples treatment rooms
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per day.
  • Cots (infant beds) are available for EUR 22.0 per night.

Pet Policy

  • Pets: EUR 12 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 22.0 per night
  • Rollaway bed fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Comtes Challes
  • Chateau Comtes Challes Challes-les-Eaux
  • Chateau Comtes Challes Hotel
  • Chateau Comtes Challes Hotel Challes-les-Eaux
  • Chateau Des Comtes De Challes Hotel Challes-Les-Eaux
  • Chateau des Comtes de Challes Hotel
  • Chateau des Comtes de Challes Challes-les-Eaux
  • Chateau des Comtes de Challes Hotel Challes-les-Eaux

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.