19 Feb 2020 by Koordinator für soziale Medien
Sehr geehrter Gast, Vielen Dank für Ihre Bewertung von Ihrem Aufenthalt in unserem Resort. Es war eine wahre Freude, ein Teil des Urlaubserlebnisses in diesem fantastischen Reiseziel zu sein, und wir schätzen die Zeit, die Sie gebraucht haben, um Ihre Kommentare zu Ihrem Erlebnis mitzuteilen. Wir möchten Sie darüber informieren, dass alle Kommentare und Vorschläge an die beteiligten Abteilungen gerichtet werden, um unseren Service zu verbessern. Wenn Sie uns eine zweite Chance geben könnten, sind wir sicher, dass wir mit unserer persönlichen Unterstützung Ihre Wahrnehmung ändern und Ihnen ein wundervolles Urlaubserlebnis bieten können. Herzliche Grüße, Karla Ortiz Koordinator für soziale Medien
This property is closed from 27 March 2020 to 30 September 2020 (dates subject to change).
All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Some rates at Sunscape Akumal Beach Resorts & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 7 the outdoor swimming pools at Sunscape Akumal Beach Resorts & Spa, and enjoy summer activities such as snorkelling and scuba diving. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This beach resort also offers a kids' pool, a garden and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Sunscape Akumal Beach Resorts & Spa offers 362 forms of air-conditioned accommodation with a safe and a hairdryer. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Sunscape Akumal Beach Resorts & Spa has 6 restaurants on site.
7 the outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines and the Intertek Cristal (third-party expert - Global) sanitisation guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.