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Deluxe Jungle View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
£158* Per night/room 23 Dec - 24 Dec

Deluxe Walkout Pool King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Master Suite Ocean View with Plunge Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Walkout Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sun Club Pool View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Sunscape Akumal Beach Resorts & Spa - All Inclusive's beach location. During your stay, you'll be within walking distance of Akumal Beach. Features include free WiFi in public areas and free valet parking, plus 7 outdoor pools.

  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, 2 poolside bars and 8 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include a free kids' club, a concierge and tour or ticket assistance
  • On-site recreation includes kayaking
  • Guests speak favourably about the helpful staff and the beach
  • Just a 5-minute drive from Akumal Beach and a few minutes from Aktun Chen

Sunscape Akumal Beach Resorts & Spa - All Inclusive ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Family (1)
3 out of 5
Der Checkin erfolgte problemlos, allerdings ohne jegliche Hinweise zur Anlage, Lage der Restaurants, Übersichtsplan o.ä.. Das Zimmer war am anderen Ende der Anlage, dreckig und muffig. Wir konnten aber am Folgetag in ein neues Zimmer (sauber) im Hauptkomplex umziehen. Pro: sehr nettes Personal, das stehts bemüht ist jedem Wunsch nach zu kommen; sehr tolle und gepflegte Außenanlage; toller Kinderpool; gute Bars mit nettem Service (Poolbar mit Fernando), besonders das CocoCafe mit klasse Service, tollem Cafe und Snacks den ganzen Tag über. Super. Con: Anlage wurde teilweise nur schlecht renoviert; die Pools sind dreckig; zu wenige Sitzmöglichkeiten am am Strand, wenn man nicht gleich morgens reserviert, hat man Pech gehabt; jeder Pool ist eiskalt; das Essen und der Service im Buffetrestaurant ist max. Mittelmass. Service war nicht vorhanden.- Wenn man Glück hatte bekam man einen Kaffee zum Frühstück oder andere Getränke angeboten oder ein zweites mal Besteck, ansonsten wurde man ignoriert.unterirdisch. Wie es besser geht, konnte man in den anderen Restaurants erleben. Guter Service und leckeres Essen. Wir haben uns mehr von diesem Hotel versprochen, da wir schon ganz andere 4* Hotels kennengelernt haben. Schade, da das Hotel sehr viel Potential hat. Wir würden nicht nochmal wieder kommen.

Posted by on 17 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Koordinator für soziale Medien

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung von Ihrem Aufenthalt in unserem Resort. Es war eine wahre Freude, ein Teil des Urlaubserlebnisses in diesem fantastischen Reiseziel zu sein, und wir schätzen die Zeit, die Sie gebraucht haben, um Ihre Kommentare zu Ihrem Erlebnis mitzuteilen. Wir möchten Sie darüber informieren, dass alle Kommentare und Vorschläge an die beteiligten Abteilungen gerichtet werden, um unseren Service zu verbessern. Wenn Sie uns eine zweite Chance geben könnten, sind wir sicher, dass wir mit unserer persönlichen Unterstützung Ihre Wahrnehmung ändern und Ihnen ein wundervolles Urlaubserlebnis bieten können. Herzliche Grüße, Karla Ortiz Koordinator für soziale Medien

About the Sunscape Akumal Beach Resorts & Spa - All Inclusive

Location Carr. Cancún - Tulum KM 252, Akumal, QROO 77780

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

  • All available beverages included

Property Features

Sunscape Akumal Beach Resorts & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Sunscape Akumal Beach Resorts & Spa - All Inclusive for summer fun including 7 outdoor swimming pools, the free kids' club and a children's pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a garden and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.

  • 362 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds


Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Parking: Free valet parking and self parking

Room Amenities

Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 362 air-conditioned accommodations with a safe and a hairdryer. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Bath or shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Sunscape Akumal Beach Resorts & Spa - All Inclusive has 6 restaurants on site.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Scuba diving on site
  • Kayaking on site


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • On-site COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.