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Breakfast Plan Deluxe Tropical View

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£68* Per night/room 1 Oct - 2 Oct

Sun Club Pool View Double

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Deluxe Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Run of the House

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Breakfast Plan Deluxe Pool View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Deluxe Jungle View Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Sunscape Akumal Beach Resorts & Spa's beach location. During your stay, you'll be within walking distance of Akumal Beach. Features include free WiFi in public areas and free valet parking, plus 7 outdoor pools. This 4-star resort has 362 rooms. Each room includes amenities such as a flat-screen TV and free toiletries.

  • Air-conditioned rooms with flat-screen TVs, safes and desks
  • Free WiFi in some public areas
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, 2 poolside bars and 8 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • Guests speak favourably about the helpful staff and the beach
  • 5 minutes by car from Akumal Beach and 14 minutes from Xel-Há Park

Sunscape Akumal Beach Resorts & Spa ratings based on 1 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Akumal Beach Resorts & Spa

Family (1)
3 out of 5
Der Checkin erfolgte problemlos, allerdings ohne jegliche Hinweise zur Anlage, Lage der Restaurants, Übersichtsplan o.ä.. Das Zimmer war am anderen Ende der Anlage, dreckig und muffig. Wir konnten aber am Folgetag in ein neues Zimmer (sauber) im Hauptkomplex umziehen. Pro: sehr nettes Personal, das stehts bemüht ist jedem Wunsch nach zu kommen; sehr tolle und gepflegte Außenanlage; toller Kinderpool; gute Bars mit nettem Service (Poolbar mit Fernando), besonders das CocoCafe mit klasse Service, tollem Cafe und Snacks den ganzen Tag über. Super. Con: Anlage wurde teilweise nur schlecht renoviert; die Pools sind dreckig; zu wenige Sitzmöglichkeiten am am Strand, wenn man nicht gleich morgens reserviert, hat man Pech gehabt; jeder Pool ist eiskalt; das Essen und der Service im Buffetrestaurant ist max. Mittelmass. Service war nicht vorhanden.- Wenn man Glück hatte bekam man einen Kaffee zum Frühstück oder andere Getränke angeboten oder ein zweites mal Besteck, ansonsten wurde man ignoriert.unterirdisch. Wie es besser geht, konnte man in den anderen Restaurants erleben. Guter Service und leckeres Essen. Wir haben uns mehr von diesem Hotel versprochen, da wir schon ganz andere 4* Hotels kennengelernt haben. Schade, da das Hotel sehr viel Potential hat. Wir würden nicht nochmal wieder kommen.

Posted by on 17 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Koordinator für soziale Medien

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung von Ihrem Aufenthalt in unserem Resort. Es war eine wahre Freude, ein Teil des Urlaubserlebnisses in diesem fantastischen Reiseziel zu sein, und wir schätzen die Zeit, die Sie gebraucht haben, um Ihre Kommentare zu Ihrem Erlebnis mitzuteilen. Wir möchten Sie darüber informieren, dass alle Kommentare und Vorschläge an die beteiligten Abteilungen gerichtet werden, um unseren Service zu verbessern. Wenn Sie uns eine zweite Chance geben könnten, sind wir sicher, dass wir mit unserer persönlichen Unterstützung Ihre Wahrnehmung ändern und Ihnen ein wundervolles Urlaubserlebnis bieten können. Herzliche Grüße, Karla Ortiz Koordinator für soziale Medien

About the Sunscape Akumal Beach Resorts & Spa

Location Carr. Cancún - Tulum KM 252, Akumal, QROO 77780

Renovations + Closures

This property is closed from 27 March 2020 to 30 September 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Meals, snacks and beverages included

  • Food and beverage restrictions apply
  • All available beverages included

Property Features

Some rates at Sunscape Akumal Beach Resorts & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 7 the outdoor swimming pools at Sunscape Akumal Beach Resorts & Spa, and enjoy summer activities such as snorkelling and scuba diving. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This beach resort also offers a kids' pool, a garden and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.

  • 362 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -7
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (95.7 km / 59.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sunscape Akumal Beach Resorts & Spa offers 362 forms of air-conditioned accommodation with a safe and a hairdryer. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Sunscape Akumal Beach Resorts & Spa has 6 restaurants on site.

Nearby Activities

7 the outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Scuba diving on site
  • Kayaking on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sunscape Akumal Beach Resorts & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines and the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal
  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts & Spa Resort
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts & Spa Resort Akumal
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.