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3.7 out of 5

"Staff don't smile much and all seem pretty miserable " More

By a verified traveller on Wed 04 Mar 2020

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Hotel Description

The spacious rooms at São Rafael Suite Hotel - All Inclusive get good marks from our customers. During your stay, you'll be within walking distance of Sao Rafael Beach. Features include free WiFi in public areas, plus 3 restaurants and 2 bars. This 5-star hotel has 105 rooms over 4 floors. Each room includes amenities such as a balcony and satellite TV channels.

  • Air-conditioned rooms with balconies, 24-hour room service and satellite TV
  • Free WiFi and wired Internet in some public areas
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body treatments, aromatherapy or Ayurvedic treatments at the spa
  • Services include babysitting, supervised activities for kids and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a steam room and a sauna
  • Guests speak favourably about the pool and the beach
  • 13 minutes by foot from Sao Rafael Beach and a 2-minute drive from Albufeira Marina

Suite, 1 Bedroom, Sea View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Family Suite

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Deluxe Family Suite Sea View

Bed Count 4 Single Beds Maximum Occupancy 5 Max

Double Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Family Room

Bed Count 2 Single Beds Maximum Occupancy 4 Max

São Rafael Suite Hotel - All Inclusive ratings based on 9 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for São Rafael Suite Hotel - All Inclusive

Everyone (8) Family (1)
3 out of 5
Staff don't smile much and all seem pretty miserable

Posted by on 4 Mar 2020

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Comment from Hotel Management

19 Mar 2020 by João Borges - Assistant Manager

Dear Guest, We appreciate your preference when choosing our Hotel NAU São Rafael Suites and for sharing your experience. We are very sorry to hear that your stay did not match your expectations and we offer our most sincere apologies. We would like to mention that this type of situation is not usual in our hotel. We strive to always provide a quality service to all our guests. In light of your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed. We hope to be able to receive you again in the near future and we will do everything to make your stay truly memorable. Best regards, João Borges Assistant Manager

3 out of 5

Not a 5* Hotel

Pros: Family accommodation. Staff very helpful.
Cons: Quality of food and drinks - especially pool side No pool side service More variety and better quality in restaurant food.
Great accommodation and friendly staff but generally not the 5* its advertised as. Food at the restaurant, drinks and entertainment more matching a 4* resort. Great kids club but didn't seem to be widely used during the height of the season. Great for a couple of nights but I wouldn't be keen to stay there for any longer.

Posted by , from UK on 15 Aug 2018

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Comment from Hotel Management

15 Aug 2018 by Guest Relations

Dear Karen, Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites. It certainly deserved our best attention. We are pleased to see that you found our rooms family friendly. Also, we appreciate your kind words about our attentive and helpful Team. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with some aspects of your recent experience, that doesn't reflect our standard. We regret not meeting your taste with the range of food options provided in our Restaurants. We would like to point out that it is possible upon request to our head waiter to arrange you alternative food choices in our restaurants if the provided ones don't meet your taste. Also, in addition to our Buffet Restaurant, we have an Italian restaurant and a Gastrobar. Regarding the entertainment, we are sorry for not being able to achieve your expectations and we will, certainly, take your comments and suggestions into consideration. Once again, thank you for sharing your comments and experiences. We will certainly improve from your feedback and take the necessary steps to fordge forward and continue to deliver an exceptional experience to our guests. We hope that you will nevertheless give us the opportunity to welcome you back in order to provide you a truly memorable experience. Kind Regards, Sara Alves Guest Relations

3 out of 5
We stayed for a 4 night break for my husbands birthday. A lovely welcome, staff cannot do enough for you, they were all fantastic throughout our stay. The food was usual buffet standard, plenty of choice but as said in previous reviews the food was warm and not hot. The A La Carte restaurant was lovely! And they made a real effort with cake and bubbles for a birthday surprise.. The bar area was small but was fine for us as we only used it once and it was quite empty for our our stay so not a problem however the drinks were! If you like beer then you’ll be happy but there was only a small list of drinks that were free and all branded and any sparkling wines were charged for. Cocktails were pre made out of a machine and not the best. The rooms were perfectly adequate and clean and were serviced each day but are looking tired. The big thing for us is entertainment and that was really lacking here, maybe it was because it was the beginning of the season but there really wasn’t any. We went out in the evenings into the old and new towns.. great atmosphere, live music etc. A great hotel for golfers but would not recommend for families. I would also agree with many reviews that this is most definitely not a 5 star hotel but a 3/4 star but I also did not pay 5 star prices so am happy with our stay.

Posted by , from Southampton, England on 19 May 2018

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Comment from Hotel Management

25 May 2018 by Guest Relations

Dear Guest, Thank you for taking the time to share your experience at our Hotel Nau São Rafal Suites. We are very pleased to read that your visit went well and that you enjoyed an overall pleasant stay. We're happy that you found the Hotel facilities comfortable, and appreciated the services provided by our Team. Thank you for sharing your comments and suggestions regarding the Food and Drinks service, they will be taken into consideration. We hope that you will nevertheless give us the opportunity to welcome you back in a near future. Kind Regards, Sara Fernandes Guest Relations

3 out of 5

Lovely Hotel, Lovely Staff, Horrible Clientele!

Pros: The facilities, the staff, the location, the value for money.
Cons: Either reduce the amount of golf groups allowed at one time, or make it clearer to people when booking that it is a predominantly golfers hotel.
Location: Good location 20 minutes walk from Albufeira marina, private beach just down the hill from the hotel, and of course GOLF!
Are you a large group of obnoxious, rowdy golf w4nkers that love dominating a place and disturbing the peace and comfort of families and couples on holiday?? Then this is the place for you! As the title says, I thought the hotel itself was very nice, clean, and the facilities were good. The rooms were modern, a good size, and the balconies quite private. I also thought the food was pretty decent for an all inclusive resort and the staff were all very friendly and helpful. The location is pretty good and in a quiet area just outside Albufeira (20 min walk) with a lovely little beach just down the hill if you don't fancy the big resort hustle and bustle. However, The hotel is a magnet for big groups of rowdy golfers who can't afford to stay in the actual golf hotels and resorts. They dominate all public areas, bars, and restaurants with their loud profanity strewn 'banter', and make it very uncomfortable for other guests just trying to enjoy a relaxing drink or intimate dinner etc. The only respite that you get from them is in the middle of the day when they are all out playing golf, but come 5pm the bar fills up and you can't get a seat anywhere as they have pushed all the tables together and taken all the seats. The hotel is in a well know golf area and the total cost wasn't that much, so perhaps I should have guessed, but the hotel website certainly doesn't promote itself a golfers only hotel.

Posted by , from Kent, UK on 28 Mar 2018

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Comment from Hotel Management

9 Apr 2018 by Filipa Freitas - Assistant Manager

Dear Guest We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are thankful with your positive comments about our facilities, food quality, room cleanness and friendliness of our staff. However we are really sorry to hear that we did not meet your expectations. Our teams work to continuously provide a high quality service in order to achieve the maximum satisfaction of our guests, and we are sad to hear that the same did not took place during your stay, especially due to the ambiance of the hotel influenced by other guests. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services. Thank you again for sharing your comments. It is our hope that you will give us the opportunity to welcome to our hotel again in the near future. Kind regards, Filipa Freitas - Assistant Manager

5 out of 5

Can't wait to return

Everything was absolutely perfect, from the food to the friendly helpful staff and also the spa made it a holiday to remember. I'm already planning another trip back.

Posted by , from West Yorkshire on 7 Oct 2017

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Comment from Hotel Management

14 Oct 2017 by Filipa Freitas – Assistant Manager

Dear Mrs. Alice We thank you for choosing NAU São Rafael Suites for your stay and for your fantastic review. We are thrilled to read your positive comments about our helpful staff and relax center facilities. We work to continuously provide a high quality service and we are glad to hear that we were able to provide you a perfect stay. We are looking forward to welcome you again to our hotel in the near future and provide you another pleasant stay. Kind regards, Filipa Freitas – Assistant Manager

4 out of 5

Relaxing hotel

Friendly staff.. poolside lucky there was available sunbed till about midnight and could still get a bed, so that was good. Food was ok, suppose what you'd expect for a all inclusive. Overall good mini break x

Posted by , from england on 25 Aug 2017

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Comment from Hotel Management

29 Aug 2017 by Guest Relations

Dear guest, Thank you very much for your preference for São Rafael Suites and for your feedback. We were very happy to know that we had a good time in our hotel. Your evaluation about your stay is very important to us. We look forward to welcoming you back to our hotel in the near future. Kind Regards, Patrícia Guedes - Guest Relations

5 out of 5
Hyvät palvelut ja siistit tilat hotellialueella. Merenranta vähän kaukana.

Posted by on 29 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Guest Relations

Dear Guest, Thank you for taking the time to share your experience at our Hotel NAU São Rafael Suites. We are delighted to hear that you had such a great experience with us. Thank you for your comments and suggestions, they will certainly be noted by our managers. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

4 out of 5

hotel familial

Pros: les repas le spa l plage a 10mn a pied le centre ville
Cons: pas de salle de sport et pas de jacuzzi
Location: ville assez touristique
hotel pour se reposer prend en charge les enfants toute la journee

Posted by , from paris on 16 Aug 2018

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Comment from Hotel Management

18 Aug 2018 by Guest Relations

Cher Amy, Nous vous remercions d'avoir choisi NAU São Rafael Suites et pour d´avoir pris le temps de nous laisser votre commentaire. Nous sommes ravis de lire vos commentaires positifs surtout sur notre variété gastronomique et Spa. Nous sommes heureux que vous avez apprécié notre emplacement privilégié à proximité de la plage de São Rafael. Nous aimerions mentionner que nous avons un gymnase en plein air avec quelques équipements. Nous passerons en revue vos commentaires et vous assurerons que nous apprendrons et nous améliorerons. Nous espérons vous accueillir à nouveau dans notre hôtel dans un proche avenir. Sincèrement, Sara Alves Guest Relations

3 out of 5

joli hôtel, mais excentré

Bonnes prestations en général mais piscines petites pour un 5 étoiles, chambre bruyante et il n'est possible de se rendre à la plage ou en ville qu'avec un taxi, les shuttle de l'hôtel ne sont pas pratiques au niveau de l'horaire et pas assez fréquents

Posted by on 10 Aug 2016

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About the São Rafael Suite Hotel - All Inclusive

Location Sesmarias 8200-613, Albufeira, 8200-613

Renovations + Closures

The property is closed between 3 November and 26 March.

All-inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included

Entertainment

  • On-site entertainment and activities

Other inclusions

  • Round-trip airport transfers

Not included

  • Room service
  • Gratuities

  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • Airport transfers included (round trip)
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All on-site activities, facilities and equipment included
  • Gratuities not included
  • Room service not included
  • All food and beverages included

Property Features

São Rafael Suite Hotel - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. São Rafael Suite Hotel - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An outdoor pool, a kids' pool, and a sauna are also featured at the luxury São Rafael Suite Hotel - All Inclusive. This 5-star Albufeira hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Supervised kid's activities
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Microwave (on request)

Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Faro (FAO-Faro Intl.) (47.1 km / 29.2 mi)

Room Amenities

São Rafael Suite Hotel - All Inclusive offers 105 forms of accommodation with a safe and a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, bidets and complimentary toiletries. Housekeeping is offered on a daily basis and microwaves can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Microwave available
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

São Rafael Suite Hotel - All Inclusive has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Sports massage
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Clean & Safe (Portugal) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Clean & Safe (Portugal) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property Registry Number – 432
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Hotel Names

  • Cs Sao Rafael Hotel Albufeira
  • Cs Sao Rafael Suite Hotel
  • Rafael Suite
  • Rafael Suite Hotel
  • São Rafael Hotel
  • São Rafael Suite
  • São Rafael Suite Albufeira
  • São Rafael Suite Hotel
  • São Rafael Suite Hotel Albufeira
  • Sao Rafael Suites Albufeira, Portugal - Algarve
  • São Rafael Suite Hotel All Inclusive Albufeira
  • São Rafael Suite Hotel All Inclusive
  • São Rafael Suite All Inclusive Albufeira
  • São Rafael Suite All Inclusive
  • Sao Rafael Suite All Inclusive
  • São Rafael Suite Hotel - All Inclusive Hotel
  • São Rafael Suite Hotel - All Inclusive Albufeira
  • São Rafael Suite Hotel - All Inclusive Hotel Albufeira

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.