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4.0 out of 5

"Only outside entertainment area, pool could do with been heated " More

By a verified traveller on Sat 19 Oct 2019

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at AluaSoul Alcudia Bay Adults Only. During your stay, you're just a quick walk from Hidropark. Features include free breakfast and free WiFi in public areas, plus 2 restaurants. Built in 1987, this 4-star hotel has 171 rooms over 6 floors. Each room includes amenities such as free WiFi and a memory foam bed.

  • Air-conditioned rooms with memory foam beds, flat-screen TVs and premium bedding
  • Free buffet breakfast served daily
  • Free WiFi
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the seasonal outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Within a 15-minute walk of Alcudia Beach and Hidropark
  • Airport shuttle service available for a fee

Standard Double or Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Double Room Single Use, Pool View

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Double Room Single Use

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Double or Twin Room, 1 Bedroom, Pool View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

AluaSoul Alcudia Bay Adults Only ratings based on 6 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for AluaSoul Alcudia Bay Adults Only

Couples (3) Family (2)
4 out of 5
Only outside entertainment area, pool could do with been heated

Posted by on 19 Oct 2019

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Comment from Hotel Management

22 Oct 2019 by Alua Hotels & Resorts

Dear Anonymous. Thank you very much for the positive feedback and for your trust. We are sorry if there is only an outside area for entertainment and that the pool is not heated. For most of the year this works well as the sun is shining and temperatures hot. We sincerely hope the still warm sea could make up for the inconvenience. Best regards, Alua Hotels & Resorts

3 out of 5
Stuff need Same mindset of hospitality That’s important

Posted by on 16 Oct 2019

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Comment from Hotel Management

17 Oct 2019 by Allua Hotels & Resorts

Dear Anonymous. We are very sorry if your experience in our hotel has not been as expected or desired and regret that you have experienced some of our staff as unaccommodating, even though we consider it our job to make every guest feel comfortable. We take into account your opinion in order to continue improving, solving problems and offering a good quality service. Best regards, Alua Hotels & Resort

3 out of 5
Frühstück war gut sonstiges essen wie in einer Mensa ohne Geschmack..

Posted by on 9 Aug 2019

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Comment from Hotel Management

7 Sep 2019 by Alua Hotels & Resorts

Liebe/r Anonymous. Wir bedauern sehr, dass wir nicht all Ihre Erwartungen erfüllen konnten, hoffen aber, dass Sie trotzdem einen schönen Urlaub mit uns hatten. Schade, dass Sie mit dem Essen nicht zufrieden waren, obwohl wir versuchen in Qualität und Auswahl etwas für jeden Geschmack zu bieten. Wir hoffen, dass wir beim nächsten Mal besser ankommen in unserem Bemühen, Ihnen einen bestmöglichen Service zu bieten. Mit freundlichen Grüßen, Alua Hotels & Resorts

5 out of 5
Reception war immer mit personal besetzt, personal freundlich, zimmer sehr schön und sauber, essen war gut

Posted by on 17 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by Alua Hotels & Resorts

Hallo, Vielen Dank für Ihre Besuch un auch für Ihre Zeit, um Ihre Meinung zu teilen. Wir freuen uns, dass Sie die Erfahrung in Alua Hotels genossen hat. Würden Sie wieder kommen? Aufmerksam, Alua Hotels & Resorts

4 out of 5

siisti lomahotelli

Siisteys koko hotellin alueella oli plussaa! Ruoka tuoretta, mutta melko samaa tarjolla kokoajan. Lasten kanssa hyvä hotelli.

Posted by on 20 Jul 2015

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5 out of 5

Très bel hotel

Voyage en famille, 3 enfants + nous !!! Top!! Plage à 5/10 mn à pieds. Restaurant parfait, personnel super.... tout à recommander.

Posted by on 10 May 2015

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About the AluaSoul Alcudia Bay Adults Only

Location Carrer de la Gavina, 4, Alcudia, Mallorca 07410

Renovations + Closures

The property is closed in January.

All-inclusive Details

All-inclusive room rates at AluaSoul Alcudia Bay Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks and beverages included

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Gratuities
  • Taxes

  • Taxes not included
  • All meals served buffet style
  • On-site entertainment and activities included
  • Airport transfers not included
  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • All on-site activities, facilities and equipment included
  • On-site live performances included

Property Features

Some rates at AluaSoul Alcudia Bay Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of AluaSoul Alcudia Bay Adults Only, you'll find a seasonal outdoor pool, a spa tub, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly AluaSoul Alcudia Bay Adults Only. A complete renovation of AluaSoul Alcudia Bay Adults Only was completed in April 2017. Smoking is allowed in designated areas at this 4-star Alcudia hotel.

  • 1 building
  • 171 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1987
  • Buffet breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Palma de Mallorca (PMI) (60.8 km / 37.8 mi)
  • Property shuttles: Airport shuttle

Room Amenities

AluaSoul Alcudia Bay Adults Only offers 171 forms of accommodation with laptop-compatible safes and coffee/tea makers. Memory foam beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Alcudia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Flat-screen television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Climate control
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.

AluaSoul Alcudia Bay Adults Only has 2 restaurants on site.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at AluaSoul Alcudia Bay Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser

The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 16
  • Individually wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hotel Aluasoul
  • Hotel Marina Delfín Verde Alcudia
  • Hotel Marina Delfin Verde Majorca, Spain
  • Marina Delfín Verde
  • Marina Delfín Verde Alcudia
  • Marina Delfin Verde Hotel
  • Marina Delfin Verde Puerto Alcudia
  • Marina Verde Hotel
  • Hotel Marina Delfin Verde Majorca Spain
  • Aluasoul Alcudia Bay
  • Aluasoul
  • AluaSoul Alcudia Bay Adults Hotel
  • AluaSoul Adults Hotel
  • AluaSoul Alcudia Bay Adults
  • Hotel Aluasoul Alcudia Bay Adults Only
  • Hotel Aluasoul Alcudia Bay
  • Aluasoul Alcudia Alcudia
  • AluaSoul Alcudia Bay Adults Only Hotel
  • AluaSoul Alcudia Bay Adults Only Alcudia
  • AluaSoul Alcudia Bay Adults Only Hotel Alcudia

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.