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4.1 out of 5

"Been this hotel about 12 times before under diamond resorts and the cleanliness and gardens where keep soot on , think the hotel has slipped a bit sin ... " More

By a verified traveller on Sat 07 Oct 2017

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Hotel Description

Our customers tell us they can't get enough of Ona Garden Lago's great location. During your stay, you're just a quick walk from Hidropark. Enjoy features like free self-parking, plus a restaurant and a fitness centre. This 3-star aparthotel has 81 aparthotels over 6 floors. Enjoy your stay with amenities like a kitchen and a furnished balcony/patio in each apartment.

  • Each apartment offers a kitchen, a furnished balcony/patio and a separate living room
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a computer, laundry facilities and a lift
  • On-site recreation includes a fitness centre, a sauna and a playground
  • Guests have great things to say about the beds and the helpful staff
  • 9 minutes by foot from Hidropark and a 3-minute drive from Alcudia Beach
  • Airport shuttle service available for a fee

Apartment, 1 Bedroom (2 people)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£90* Per night/room 16 Jul - 17 Jul

Apartment, 2 Bedrooms (sleeps 4)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Apartment, 3 Bedrooms (sleeps 8)

Bed Count 8 Single Beds Maximum Occupancy 8 Max

Apartment, 2 Bedrooms (sleeps 6)

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Ona Garden Lago ratings based on 37 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ona Garden Lago

Everyone (3) Couples (13) Business (1) Family (11) Other (4) Friends (4)
5 out of 5

Posted by on 10 Oct 2019

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2 out of 5

Disappointing from start to finish

Pros: Room sizes (6 birth) are fantastic
Cons: more staff, and less noisy guest!
Location: Great location, out of main drag. Was fantastic for local cycling (road), had bikes delivered to hotel, and lived in room with us.
4th visit to hotel. Since brand change to Ona, hotel has gone down hill big time. Only one member staff at reception, which isn't great when people checking in. Room's always spacious (2 bed & sofa bed 6 birth). Major issue we had was on Tuesday 31st, it was trick or treat and around 7 rooms had been rented for the night, by teenagers/early 20's who were partying with loud music & alcohol all night, something we were not prepared for!!, or the other holiday makers staying here. We complained to reception, but was told its what we do in Spain this time of year. Sadly our last visit

Posted by , from London on 7 Nov 2017

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4 out of 5
Been this hotel about 12 times before under diamond resorts and the cleanliness and gardens where keep soot on , think the hotel has slipped a bit since ona have taken it over the corridor and room was never moped in all the time I was there .

Posted by , from chashire on 7 Oct 2017

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5 out of 5

Great value for money

It was a nice comfortable stay Although the pool was out of service the jacuzzi was nice and hot Free internet on beach Good 20 mins walk to beach which is no problem Shops and lidle nearby so made up for the many restaurants closed for the season

Posted by on 9 Jan 2016

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5 out of 5

Trip with friends )

Good value for money. Location its only Ok, because without car is too far from beach and centre, shops and bars. Apartment was in good condition and comfortable. Wifi should be free for guests, you have to pay 7euros per day (

Posted by on 26 Mar 2015

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4 out of 5

Great value

Great value Rooms super Tv and channels really good Will definitely stay again

Posted by on 15 Mar 2015

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5 out of 5

Gorgeous!

Thoroughly enjoyed our stay at Garden Lago Alcudia. Excellent value for money. Staff very informative and friendly. Apartment was lovely, spacious, immaculately clean and had everything we needed. Location good. Not on the main strip (which is not a bad thing) but only a 5 minute walk. Overall highly recommended and this hotel would definitely be my first choice if/when I go back to Alcudia.

Posted by on 12 Mar 2015

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5 out of 5

Great place to relax

Family of four, enjoyed all the amenities,staff,and cleanliness. Great place to relax. Central to many shops, restaurants and water/ outdoor activities. Situated in a quiet area of Alcudia. Only negative, very expensive Internet .

Posted by on 1 May 2015

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4 out of 5

good, roomy apartments

Pros: The size of the apartments
Cons: The location of the airconditioning machines
Location: The old center of Alcúdia is not far and very nice.
Good and well sized apartments, with a strange but decent swimming pool. Appartments are not very central but quiet. With a car you should have no problems. A negative point is that the airconditioning machines are on the balcony. So when you have the airconditioning on (inside your room), it will be very hot at the balcony. Because of this you can't even stay there anymore on warm days. They really have to put the airconditioning machines elsewhere!

Posted by on 12 Aug 2018

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4 out of 5

very nice room and swimming pool

Pros: the room and swimming pool and the emplacement
Cons: i don't know
Location: i don't know
A little travel but i'll be back into this hotel because it's near from alcudia and the room is perfeckt

Posted by on 25 Jul 2017

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 13 October to 15 April:

  • Swimming pool

Property Features

Ona Garden Lago offers its guests a seasonal outdoor pool, a kids' pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. A library, a terrace, and tour or ticket assistance are also featured at the business-friendly Ona Garden Lago. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 3-star Alcudia aparthotel.

  • 81 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Number of living rooms
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Full-sized fridge/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Ona Garden Lago offers 81 forms of accommodation with DVD players and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate living rooms. A pillow menu is available. Flat-screen televisions come with satellite channels. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Alcudia aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Private balcony or patio (furnished)
  • Living room
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Coffee maker
  • Kitchenware
  • Pillow options
  • Bathtub or shower
  • Housekeeping (limited)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 9 AM to 11 AM.

Ona Garden Lago has a restaurant on site.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Waterskiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Where payment for the stay will be made on site instead of at the time of booking, the credit card used to secure the reservation must be presented at the time of check-in, along with a valid photo ID for verification. Any other arrangements must be coordinated with the property prior to arrival.

A printed booking confirmation must be presented at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 9:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Ona Garden Lago

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The maximum number of cots/cribs in a room is 1. Please contact the property using the information on the reservation confirmation received after booking.

Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.

Guests must contact this hotel in advance to reserve a wheelchair accessible guestroom and sofa bed linen.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property Registry Number – TC/6
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100.00 per stay
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 12 per person (approximately)
  • Fee for in-room wireless Internet: EUR 5.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5.95 per day (rates may vary)
  • Airport shuttle fee: EUR 75 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: EUR 10 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Lago Diamond Resorts Apartment Alcudia
  • Garden Lago Diamond Resorts Apartment
  • Garden Lago Diamond Resorts Alcudia
  • Garden Lago Diamond Resorts
  • Garden Lago Apartment Alcudia
  • Garden Lago Apartment
  • Garden Lago Alcudia
  • Garden Lago Hotel Port d`Alcudia
  • Garden Lago Majorca Spain
  • Ona Garden Lago Apartment Alcudia
  • Ona Garden Lago Apartment
  • Ona Garden Lago Alcudia
  • Garden Lago
  • Garden Lago by Diamond Resorts
  • Ona Garden Lago Alcudia
  • Ona Garden Lago Aparthotel
  • Ona Garden Lago Aparthotel Alcudia

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.