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4.5 out of 5

"This hotel ticked every box to a very high standard! Very impressed and loved the upgrade! Would go back for sure. " More

By a verified traveller on Wed 17 Apr 2019

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Zafiro Palace Alcudia. During your stay, you're just a quick walk from Alcudia Beach. Free WiFi in public areas, free self-parking and 2 indoor pools are available. Built in 2015, this 5-star hotel has 369 rooms over 4 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with memory foam beds, deep-soaking bathtubs and 24-hour room service
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at The Market, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 2 indoor and 10 outdoor pools
  • Indulge with manicures and pedicures, facials or body treatments at Zen, Wellness & Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a health club and a steam room
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 6 minutes by foot from Alcudia Port and a 2-minute drive from Roman Remains of Pollentia

Junior Suite (Swim Up, 3 Adults + 1 child)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite (Swim up, 3 adults + 1 child)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Junior Suite (Penthouse, 2 Adults + 1 child)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, Pool View (3 adults + 1 child)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Junior Suite (Swim Up, 2 Adults + 2 children)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite (Swim up, 2 adults +2 children)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Zafiro Palace Alcudia ratings based on 19 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Zafiro Palace Alcudia

Everyone (12) Family (4) Other (1)
5 out of 5
This hotel ticked every box to a very high standard! Very impressed and loved the upgrade! Would go back for sure.

Posted by on 17 Apr 2019

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Comment from Hotel Management

1 May 2019 by Guest Relations Manager-Zafiro Palace Alcudia

Dear guest, Thank you for taking the time to leave us such amazing feedback following your recent stay with us. I am delighted to see that you enjoyed your stay and left us feeling relaxed! We hope to welcome you back again soon. Thank you again, Tamara Elsa Dominguez Claes

4 out of 5
A very nice and well maintained Hotel with a very friendly staff and management. Great for families with kids as well as for bicyclist vacationing in Mallorca. Not so much recommended if you are looking for a romantic getaway. We stayed in a Junior Swim Up suite and it was very spacious, even with the Baby Bed in the Room. The buffet (we had breakfast and dinner) offered a great variety and was tasty (not necessarily exceptional but for the given room rate, it met our expectations). We were there in late April and the property was not booked yet at full capacity, so it was very comfortable / relaxing. I could imagine during high season when the hotel is fully booked, it could feel a bit busy and louder.

Posted by , from Switzerland on 22 Apr 2018

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Comment from Hotel Management

24 May 2018 by Guest Relations

Dear guest, On behalf of the entire team, we thank you for choosing us for your vacations. There is nothing more rewarding than receive the positives comments of our guests. We are happy to know that all the efforts we have made to pleasing you during your stay was worthwhile. Once again, thank you and we all hope to have the opportunity to serve you again soon. We remain at your disposal in case you need assistance with you next holiday! Best regards,

5 out of 5
Excellent staff and food. Very spacious and comfortable room. Good swimming pools. Gym has no enough equipments for a five star. It is a mini gym actually.

Posted by on 12 Apr 2018

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Comment from Hotel Management

14 May 2018 by Guest Relations

Dear guest, Thank you for giving us your opinion of Zafiro Palace Alcudia to other travelers. Thank you for your lovely words regarding the excelent staff , food, rooms and swimming pools which I will be happy to share with the rest of the team! Best regards!

4 out of 5

Lovely hotel and staff - good food but some issues

Some issues spoilt overall experience. 1. Floor of pool was so rough it actually cut my hudband and grandsons feet ( and most other guests) My grandson eventually wore socks in the pool and the soles were cut to ribbons. 2. For the first 7 days of our stay, one pool table did not work at all and there was only one other. On the day that this was repaired the other one had a ball trapped. When my husband reported this he was told to 'go to reception'to sort it out. 3. There was absolutely no privacy in the bedroom/ bathroom. We shared a family room with our 12 year old grandson and feel that the area should have been much better designed. Overall we had a lovely holiday

Posted by , from uk on 25 Aug 2017

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5 out of 5

A great hotel

Modern hotel with great facilities and food, definetly one to take children to. Beach is a short walk from the hotel.

Posted by on 21 May 2017

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5 out of 5

Great family hotel

Location: 5min walk to beach and Marina. 15-20min easy walk to old town
Lovely swim up suite. Perfect hotel for young families. Very baby friendly.

Posted by , from london on 9 Oct 2016

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5 out of 5

Five star family hotel

We have just returned from a nine night stay. We were a family of four on an all inclusive basis. We have stayed in quite a few five star hotels and this one far surpasses others in many ways! Food and drink-amazing quality. Cocktails are made properly. Coffees and fraps are amazing! Can dine in themed restaurants as often as desired if on all inclusive. Buffet has a wide variety at breakfast lunch and dinner and the pool bar was lovely for lunch snacks. Rooms-amazing bed. Most comfortable nights sleep I've had in a long time. Didn't mind the open plan of bathroom but can see how with teenage children you might want more privacy. We were overlooking the car park and road which was still very quiet. Facilities-pool areas amazing. Always plenty beds so don't need to scramble for one very early on a morning. They also have a good system whereby you can't reserve your sunbeds which I think is fair. The park was lovely too our little boy loved it! Entertainment-brilliant for children. I thought there was a good mix of adult and children entertainment. Staff-work so so hard and are very friendly. Location-75?euros for a taxi to airport which is reasonable. The hotel was a few minutes walk from the port which was brilliant! Security-gates on the front drive needed room card to open them to gain access. Clealiness-very clean. Rooms serviced well. Recommendations - need to have a better policing system for all inclusive. Just a card system and not always checked by staff. Security-even though has gates, needs better security as anyone could just climb the wall as it's not very high. Park-needs a canopy over it through the day as its too hot during heat of the day. Maintenance-can see some areas of wear and tear already such as paintwork on walls outside and in and the outside shower areas. Needs to keep on top of this so it doesn't go downhill quickly. Overall, an amazing holiday. We would definitely return.

Posted by on 4 Aug 2015

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4 out of 5
Personnel très gentil et disponible. Merveilleuse période de l'année car hôtel pas rempli. Nous avons pu disponser des endroits, piscines mini-golf à volonté. Dommage animations presque inexistentes le soir (dernière semaine d'octobre). Mais très bel endroit.

Posted by on 5 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Guest Relations Manager

Dear guest, Thank you for taking the time to leave such a lovely review regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Tamara Elsa Domínguez Claes Guest Relations Manager Zafiro Palace Alcudia

5 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

12 May 2019 by Guest Relations Manager

Dear guest, Thank you for taking the time to leave such a good score regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Tamara Elsa Dominguez Claes Guest Relations Manager-Zafiro Palace Alcudia

4 out of 5

Posted by on 2 Oct 2018

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Comment from Hotel Management

3 Oct 2018 by Guest Relations Manager

Thank you!

Renovations + Closures

This property is closed from 15 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Zafiro Palace Alcudia are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Gratuities
  • Taxes

  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium or imported alcoholic beverages
  • Taxes not included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Fitness facilities included
  • Room service not included
  • All food and beverages included
  • Minibar not included

Property Features

Some rates at Zafiro Palace Alcudia are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Zafiro Palace Alcudia, you'll find a full-service spa, 10 the outdoor swimming pools, and 2 indoor swimming pools along with an outdoor tennis court and a waterslide. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A swim-up bar. WiFi is free in public spaces. Event space at this hotel measures 0 square feet (0 square metres) and includes conference centres. A kids' pool, a health club, and a hot tub are also featured at the luxury Zafiro Palace Alcudia. Self parking is free. Smoking is allowed in designated areas at this 5-star Alcudia hotel.

  • 369 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 2 bars or lounges
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Palma de Mallorca (PMI) (61.7 km / 38.3 mi)
  • Parking: Free self parking

Room Amenities

Zafiro Palace Alcudia offers 369 forms of air-conditioned accommodation with minibars and espresso makers. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Microwave
  • Hob
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Egyptian cotton linens
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.

El Pórtico – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.

El Olivo – This theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.

Tastes & Sushi – This sushi bar specialises in sushi and only serves dinner. Reservations are required. Open selected days.

La Veranda – This bistro only serves dinner. Reservations are required. Open selected days.

Late-night fare is available from 24-hour room service.

Nearby Activities

10 the outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a waterslide, a health club and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Miniature golf on site
  • Snorkelling nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Zen, Wellness & Spa has 2 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 4 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector, a security system and window guards. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 22 and EUR 28 for adults, and EUR 11 and EUR 14 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: EUR 4 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viva Zafiro Alcudia Hotel
  • Viva Zafiro Hotel
  • Viva Zafiro Alcudia
  • Viva Zafiro
  • Viva Zafiro Alcudia Majorca, Spain
  • Viva Zafiro Alcudia & Spa Majorca Spain
  • Zafiro Palace Alcudia Hotel
  • Zafiro Palace Hotel
  • Zafiro Palace
  • Viva Zafiro Alcudia Spa
  • Zafiro Palace Alcudia ex Viva Zafiro Alcudia Spa
  • Zafiro Palace Alcudia Spa ex Viva Zafiro Alcudia Spa
  • Zafiro Palace Alcudia Hotel
  • Zafiro Palace Alcudia Alcudia
  • Zafiro Palace Alcudia Hotel Alcudia

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.