18 Jun 2019 by Kempinski Hotel Amman Management
Dear Sir, As we already received your complain from other channel and we answered it immediately with a clear explanation about what happened and we were delighted to refund 76$ to your good self at that point. Best Regards and many thanks for your valuable feedback.
Kempinski Hotel Amman Jordan offers its guests a full-service spa, a health club, and a spa tub. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. WiFi and wired Internet are free in public spaces. There's an onsite business centre. There are 17 meeting rooms available. A casino, a seasonal outdoor pool, and a nightclub are also featured at the luxury Kempinski Hotel Amman Jordan. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. A complete renovation of Kempinski Hotel Amman Jordan was completed in August 2016. Smoking is allowed in designated areas at this 5-star Amman hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Kempinski Hotel Amman Jordan offers 278 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in August 2016.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Via Appia Restaurant – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Kempi Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
Le Cafe Lounge Terrace – This café specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Strikers Entertainment – This theme restaurant specialises in American cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
H2O Pool & Lounge – This poolside theme restaurant specialises in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
A complimentary food shopping service is offered and 24-hour room service is available.
A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Kempinski Spa has 5 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a steam room. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Kempinski Hotel Amman Jordan offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.