27 Nov 2022 by Claire
Dear Michael, thank you for staying with us and sharing your positive rating. Kindly note that I have informed the entire team about your kind words! This really made their day. We hope to see you back soon! Best regards, team DoubleTree by Hilton Amsterdam Centraal Station
11 Feb 2020 by Service Executive
Dear Matt, Thank you for this great review and for having been our guest. How wonderful that you have used our prime location to your convenience to get around in Amsterdam, thank you for sharing your thoughts, also regarding the friendliness of the team. Having the chance to welcome you again in near future would be a great pleasure! Warm regards, Johannes
30 Dec 2019 by Service Executive
Dear Guest, Thank you for having been our guest and for your review. I am sincerely sorry to learn that you have been experiencing inconveniences regarding your guest room. Please be assured that only a flawlessly cleaned and functioning guest room meets our high service standards and your description far from this. Further, I regret not to have had met your expectations concerning the view of the standard guest room you booked and urge you to share any kind of concerns with the team to expereicne the outgoing service attitude and care. We very much hope you had a memorable time in Amsterdam and to welcome you again to convince you of our service standards. Warm regards, Johannes
10 Dec 2019 by Service Executive
Dear Guest, Thank you for staying with us and for your review. We are happy that you were satisfied with your stay, however, I do highly regret not to have been able to have been able to provide you with a different bedding type than you initially booked. The team is always doing their utmost to fulfill any guest requests and I regret to have fallen short of your and our expectations here. We hope you had a lovely time in Amsterdam itself as well. Warm regards, Johannes
9 Sep 2019 by Service Executive
Dear Guest, Thank you for this wonderful review of your stay and for having taken a moment to share your experience. The team always strives to provide all our guests with a memorable experience and I am glad that we including our centralized location helped regarding this. The team hopes to be your host again in future! Warm regards, Johannes
5 Oct 2023 by DoubleTree by Hilton Amsterdam Centraal Station
Dear Barbara, Thank you for taking the time to share your feedback regarding your recent experience. We genuinely appreciate your honesty, and we are deeply sorry to hear that your stay did not meet your expectations, resulting in a 4/10 rating.We take all guest feedback seriously as it helps us identify areas for improvement. We would be grateful if you could provide more details about your stay or any specific issues you encountered so that we can address them promptly and make necessary changes to enhance our services.Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we regret that we fell short of this during your visit. Please know that your comments are being taken into consideration, and we are committed to working on any shortcomings.If you are willing to give us another chance, we would be more than happy to welcome you back and provide you with a better experience. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to make amends.Thank you again for your feedback, and we hope to have the chance to serve you better in the future.Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
1 Jun 2023 by DoubleTree by Hilton Amsterdam Centraal Station
Dear Svenja, It is wonderful to receive such a nice review from you. We are happy to see that you liked the central location of the hotel and that the staff was friendly and helpful. We hope you had a great time visiting the city and made some memorable moments! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. A 24-hour fitness centre, a library, and tour or ticket assistance are also featured at the business-friendly DoubleTree by Hilton Hotel Amsterdam Centraal Station. The hotel can provide concierge services and wedding services. Smoking is allowed in designated areas at this 4-star Amsterdam hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
DoubleTree by Hilton Hotel Amsterdam Centraal Station offers 557 accommodations with DVD players and laptop-compatible safes. A pillow menu is available. 55-inch flat-screen televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, designer toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
LuminAir – This rooftop bar specialises in international cuisine and serves lunch and dinner.
Lobby Bar – This bar only serves light fare. Reservations are required. Open selected days.
Eastwood Coffee – On-site bar. Open daily.
Eastwood Beer & Grill – This restaurant specialises in barbecue and only serves dinner. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.
