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4.1 out of 5

"The staff was very welcoming and friendly " More

By a verified traveller on Mon 21 Nov 2022

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Family Room

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 4 Max

Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Queen Accessible Guest Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of DoubleTree by Hilton Amsterdam Centraal Station's great location. During your stay, you're just a quick walk from St. Nicholas Church. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at LuminAir
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Nieuwmarkt Square and Oude Kerk
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

DoubleTree by Hilton Amsterdam Centraal Station ratings based on 22 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Amsterdam Centraal Station

Everyone (10) Couples (8) Family (1)
5 out of 5
The staff was very welcoming and friendly

Posted by on 21 Nov 2022

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Comment from Hotel Management

27 Nov 2022 by Claire

Dear Michael, thank you for staying with us and sharing your positive rating. Kindly note that I have informed the entire team about your kind words! This really made their day. We hope to see you back soon! Best regards, team DoubleTree by Hilton Amsterdam Centraal Station

5 out of 5
I didnt ask much of the hotel (breakfast wasnt included) but everything i needed was catered for. Clean and great location with friendly staff.

Posted by , from Manchester on 10 Feb 2020

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Comment from Hotel Management

11 Feb 2020 by Service Executive

Dear Matt, Thank you for this great review and for having been our guest. How wonderful that you have used our prime location to your convenience to get around in Amsterdam, thank you for sharing your thoughts, also regarding the friendliness of the team. Having the chance to welcome you again in near future would be a great pleasure! Warm regards, Johannes

2 out of 5
Room was dirty, tv and lamp didn’t work. View out of window was looking straight into another room, no privacy. Dangerously hot tap with no warning, broken shower.

Posted by on 29 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by Service Executive

Dear Guest, Thank you for having been our guest and for your review. I am sincerely sorry to learn that you have been experiencing inconveniences regarding your guest room. Please be assured that only a flawlessly cleaned and functioning guest room meets our high service standards and your description far from this. Further, I regret not to have had met your expectations concerning the view of the standard guest room you booked and urge you to share any kind of concerns with the team to expereicne the outgoing service attitude and care. We very much hope you had a memorable time in Amsterdam and to welcome you again to convince you of our service standards. Warm regards, Johannes

4 out of 5
I would have liked the change of room to a double room instead of having two single beds. I messaged before hand they said to ask on the day and they were not accommodating so that was a real let down. Also think they are significantly overpriced for room service.

Posted by on 9 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by Service Executive

Dear Guest, Thank you for staying with us and for your review. We are happy that you were satisfied with your stay, however, I do highly regret not to have been able to have been able to provide you with a different bedding type than you initially booked. The team is always doing their utmost to fulfill any guest requests and I regret to have fallen short of your and our expectations here. We hope you had a lovely time in Amsterdam itself as well. Warm regards, Johannes

5 out of 5
Excellent location good friendly staff. Hotel couldn’t be faulted

Posted by on 8 Sep 2019

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Comment from Hotel Management

9 Sep 2019 by Service Executive

Dear Guest, Thank you for this wonderful review of your stay and for having taken a moment to share your experience. The team always strives to provide all our guests with a memorable experience and I am glad that we including our centralized location helped regarding this. The team hopes to be your host again in future! Warm regards, Johannes

1 out of 5
Not that much as did not want to let me as lost passport and British embassies was sending me new one

Posted by on 15 Aug 2019

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5 out of 5

Posted by on 17 Mar 2024

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5 out of 5

Posted by on 3 Jan 2024

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4 out of 5

Posted by on 13 Sep 2023

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Comment from Hotel Management

5 Oct 2023 by DoubleTree by Hilton Amsterdam Centraal Station

Dear Barbara, Thank you for taking the time to share your feedback regarding your recent experience. We genuinely appreciate your honesty, and we are deeply sorry to hear that your stay did not meet your expectations, resulting in a 4/10 rating.We take all guest feedback seriously as it helps us identify areas for improvement. We would be grateful if you could provide more details about your stay or any specific issues you encountered so that we can address them promptly and make necessary changes to enhance our services.Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we regret that we fell short of this during your visit. Please know that your comments are being taken into consideration, and we are committed to working on any shortcomings.If you are willing to give us another chance, we would be more than happy to welcome you back and provide you with a better experience. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to make amends.Thank you again for your feedback, and we hope to have the chance to serve you better in the future.Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station

4 out of 5
Sehr zentral gelegenes Hotel. Sehr freundlich und hilfsbereites Personal. Im Hotelzimmer hört man ab und zu mal einen Zug vorbei fahren.

Posted by on 30 May 2023

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Comment from Hotel Management

1 Jun 2023 by DoubleTree by Hilton Amsterdam Centraal Station

Dear Svenja, It is wonderful to receive such a nice review from you. We are happy to see that you liked the central location of the hotel and that the staff was friendly and helpful. We hope you had a great time visiting the city and made some memorable moments! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station

About the DoubleTree by Hilton Hotel Amsterdam Centraal Station

Location Oosterdoksstraat 4, Amsterdam, 1011 DK

Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. A 24-hour fitness centre, a library, and multilingual staff are also featured at DoubleTree by Hilton Amsterdam Centraal Station. The hotel can provide concierge services and wedding services. Smoking is allowed in designated areas at this 4-star Amsterdam hotel.

  • 557 guestrooms or units
  • 12 levels
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 2011
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Amsterdam (ZYA-Amsterdam Central Station) (2.2 km / 1.3 mi)
  • Metro station: Amsterdam Central Metro Station (0.3 km / 0.2 mi)

Room Amenities

DoubleTree by Hilton Amsterdam Centraal Station offers 557 accommodations with DVD players and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a shower, slippers, designer toiletries and hairdryers. This Amsterdam hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

LuminAir – This rooftop bar specialises in international cuisine and serves lunch and dinner.

LOT61 – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golfing nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Hospital bed available
  • Portable hoist available
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 50 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lb per pet
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is not currently implementing any guest safety measures
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 18
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50
  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27.5 for adults and from EUR 13.75 for children
  • Nearby parking fee: EUR 45 per day (16 ft away)
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amsterdam Station Hotel
  • DoubleTree Hilton Amsterdam Centraal Station
  • DoubleTree Hilton Centraal
  • DoubleTree Hilton Hotel Amsterdam Centraal Station
  • DoubleTree Hilton Hotel Centraal
  • Hotel Amsterdam Station
  • DoubleTree Hilton Hotel Centraal Station
  • DoubleTree Hilton Centraal Station
  • DoubleTree by Hilton Amsterdam Centraal Station Hotel
  • DoubleTree by Hilton Hotel Amsterdam Centraal Station
  • DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
  • DoubleTree by Hilton Amsterdam Centraal Station Hotel Amsterdam

You should know

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.