4.0 out of 5

"We stayed in the penthouse suite and the room and space was great, hotel was in a fab location with lots of cafes and restaurants nearby, a nice easy ... " More

By a verified traveller on Mon 30 Apr 2018

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Hotel Description

Our customers tell us they enjoy the quiet rooms at Grand Hotel Downtown. During your stay, you'll be connected to the convention centre and just a quick walk from Vondelpark. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available. Built in 2012, this 4-star hotel has 46 rooms over 2 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, minibars (stocked with some free items) and room service (during limited hours)
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests speak favourably about the proximity to shopping and the quiet guestrooms
  • Within a 15-minute walk of Foodhallen and Leidseplein

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£71 per night

Family Room, 1 Double Bed with Sofa bed, Ground Floor

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Luxury Penthouse, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (twin/king, from April 2019 only King bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin/Double (from April 2019 Double bed)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Grand Hotel Downtown ratings based on 75 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hotel Downtown

Everyone (27) Couples (34) Business (5) Family (1) Friends (4) Other (3)
4 out of 5
Penthouse is lovely with a very spacious terrace breakfast very basic

Posted by on 13 Mar 2019

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5 out of 5
It was such an amazing hotel, small but absolutely cozy and warm. The location is great, the hotel itself is surrounded by many restaurants and shops, everything was easily reachable by simply walking. The hotel staff were so kind to us, very welcoming from the first minute until the very last, extremely helpful at all times when any information was needed. Our breakfast was not included yet we loved the fact that the hotel still offers free coffee and snacks in the restaurant area near reception. Overall it was an amazing experience, we were extremely lucky we had the chance to stay in this hotel! Truly recommend it and think it should be rated 5* instead of 4* !

Posted by on 13 Dec 2018

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Comment from Hotel Management

15 Dec 2018 by Kyrillos

Dear Guests, We are very happy to hear that everything about the stay was very good and and that stay has exceeded your expectations as this is what we strive for. We are looking forward to hosting you again in the soon future and hopefully make your stay even more enjoyable. All the best and safe travels.

5 out of 5

Lovely hotel, great location

We stayed in the penthouse suite and the room and space was great, hotel was in a fab location with lots of cafes and restaurants nearby, a nice easy walk into town. Would definitely stay here again.

Posted by , from England on 30 Apr 2018

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5 out of 5

Beautiful

Pros: Everything.
Cons: Nothing.
Loved this hotel. Great location, clean, secure and definitely worth paying the penthouse upgrade! Incredible views from the rooftop balconies.

Posted by , from UK on 22 Mar 2018

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4 out of 5

Lovely clean hotel in a great location

We had a lovely stay in this hotel. Room was very compact but clean and modern with tea making facilities and all that we needed. Perfect location for trams and walking with lovely cafes and shops on the doorstep.

Posted by , from BRISTOL on 31 Dec 2017

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4 out of 5

Great Location, Nice Hotel

Pros: Location
The young man at reception was very helpful with advising us on parking, thank you. The location is great, you can walk the whole of central Amsterdam. There are lots of cafes and restaurants on the same street. The room was OK, it was very small - there is literally no space to put anything (not even 2 cabin size suitcases) it was a struggle. There is one single wardrobe for approximately 7 items and 2 shelves. There is one bed side drawer. The room is too small but was clean and the bathroom was clean and had toiletries.

Posted by , from London on 30 Jun 2017

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5 out of 5

Lovely hotel, nice location.

Staff were lovely & welcoming & helpful, all bar 1 man whocouldn't really be bothered with us. Ground floor, quite alot of street noise, so if you are a light sleeper it won't be for you. Room was small, but ample. Would have been nice for a little more hanging space, as there is no iron, didn't affect me with jeggings & jumpers, my partner just had creased shirts & jeans. Lovely shower, but couldn't have it on full because bathroom flooded. If you run sink for more than a minute it filled up and took ages to empty. The seal on bottom of shower was brown & looked like it needed replacing! There was ALOT of dust down side of bed, had to pull cabinet out when I dropped my map down there. There are alot of cheaper options to stay in, so i paid extra expecting something a little cleaner. But I guess unless you look, you don't notice. I loved that we had slippers- very nice touch! & robes. Little fridge too which was very handy. Clean towels daily & bed remade- not changed though. I wouldn't change mine daily, in other hotels it is common practise to change the sheets, this didn't bother us- but some it might. I did complain about noisy neighbors music; But to be fair, it probably wasn't loud, you can hear everything, I heard everytime one of the rooms near us went in or out. Would stay again, but possibly would look for closer to central Amsterdam, I would love to try the penthouse, but its expensive. This is a good hotel for reasonable price. Could be better, could be worse.

Posted by , from GH on 16 Feb 2017

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Comment from Hotel Management

22 Feb 2017 by Grand Hotel Downtown Management

Thank you for taking the time to write such a detailed review of your experience staying at the Grand Hotel Downtown. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work firsthand. We would be more than happy to welcome you back at our Hotel.

3 out of 5

Average

The hotel is OK, it's average. The room we had was quite small but had everything we needed so was ok. The girl at reception sent us to another part of the building which was across the courtyard (where she said our room was) it turns out that our room was actually in the same part of the building where reception is! A little odd. When we called reception to ask for an extra duvet, she didn't know what a duvet was. The staff (at reception) were not friendly or helpful, they didn't seem to know much about the hotel itself. The hotel is in a nice location, it's away from the crowds and noise. You can walk to most of the attractions, it's up to a 30 minute walk. The tram stop is near by and there are cafes and restaurants on the same street.

Posted by , from London on 16 Jan 2017

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Comment from Hotel Management

27 Jan 2017 by Grand Hotel Downtown

Thank you for taking your time and sharing your feedback. Please accept our apologies for any inconvenienced that has been caused during your stay. Hope you will give us another opportunity to serve you better in accordance with our 'Grand' philosophy.

3 out of 5

Not very welcoming staff and noisy room

Hotel itself was fine. Other than air con sounding like a train and water pipes whistling all night. Staff were not very welcoming or helpful. Nice looking hotel and clean

Posted by on 7 Sep 2016

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Comment from Hotel Management

2 Oct 2016 by Grand Hotel Downtown

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Excellent hotel

Very good penthouse sweet with large terrace very comfy bed and good parking for your mo ped

Posted by on 14 Feb 2016

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Property Features

Grand Hotel Downtown offers its guests tour or ticket assistance, multilingual staff, and dry cleaning/laundry services. WiFi is free in public spaces. The business-friendly Grand Hotel Downtown also features room service (during limited hours) and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Amsterdam hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 2 levels
  • Built in 2012
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Amsterdam (AMS-Schiphol) (14.7 km / 9.2 mi)
  • Train station: Amsterdam Zuid Station (3.5 km / 2.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Grand Hotel Downtown offers 46 forms of air-conditioned accommodation with minibars (stocked with some free items) and laptop-compatible safes. 27-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Stocked minibar (select free items)
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property will place a credit card authorization for the total amount of the reservation for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 45.0 per night.

Pets

  • Pets and service animals are not allowed at Grand Hotel Downtown

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this hotel in advance to reserve a crib (infant bed), rollaway bed, or onsite parking. Please contact the office using the information on the reservation confirmation received after booking.

Additional policies and fees may apply when booking more than 3 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Noise-free rooms not guaranteed
  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A 6.422 per cent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15.00 for adults and EUR 7.50 for children (approximately)
  • Self-parking fee: EUR 25 per night
  • Early check-in fee: EUR 45 (subject to availability)
  • Late check-out fee: EUR 45 (subject to availability)
  • Rollaway bed fee: EUR 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Downtown Amsterdam
  • Grand Hotel Downtown
  • Grand Downtown Amsterdam
  • Grand Downtown

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Grand Hotel Downtown.