14 Jun 2022 by Front Office Team
Dear Liza, We are always here to help. We always want for our guest to feel comfortable. Also, I would like to say, we are sorry that this wasn't your case. Unfortunately, our hotel does not provide room service. But we are always at the reception to answer your calls or help you in some other way. As for the form, you had to sign. Those are house rules of the hotel, which every guest has to sign while stay here. It is a classic procedure. Thank you for your feedback, we always appreciate every feedback, so we can do better.
28 Jun 2019 by Georgios
Dear Sir, Madam, Thank you for your recent stay and for your time to share your feedback. Glad to read that our room stood out from your stay. We are offering 6 different type of rooms and our penthouses on the 6th floor providing unique view from the city and comfort. We welcome all of our guests feedback in order to improve our operations and therefore we would like to thank you for taking the time. All the best,
24 May 2019 by Georgios
Dear Sir, Madam, Thank you for feedback and for your time to share. We are offering 6 different type of rooms, depending of the availability and demand pricing is varies. In all online websites for our guests to book us we promote all type of rooms. Not sure if you have shared your concern with us, we could have assisted you on the spot 24/7. Hope you enjoyed the rest of your stay in Amsterdam. All the best,
15 Dec 2018 by Kyrillos
Dear Guests, We are very happy to hear that everything about the stay was very good and and that stay has exceeded your expectations as this is what we strive for. We are looking forward to hosting you again in the soon future and hopefully make your stay even more enjoyable. All the best and safe travels.
There's a snack bar/deli on site. WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Grand Hotel Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Amsterdam hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Grand Hotel Downtown offers 46 accommodations with minibars (stocked with some free items) and laptop-compatible safes. 27-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Amsterdam hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:30 AM.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property will place a credit card authorization for the total amount of the reservation for any bookings where payment for the stay will be made on site instead of at the time of booking.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.
