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4.3 out of 5

"Very friendly and helpful staff. Every thing was great! " More

By a verified traveller on Mon 13 Jan 2020

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Business Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£60* Per night/room 30 Oct - 31 Oct

Executive Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Business Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Studio, 1 Queen Bed with Sofa bed (Longstay)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Mercure City Amsterdam City Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from Amstel Business Park. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. Built in 1990, this 4-star hotel has 368 rooms over 18 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with flat-screen TVs, fridges and room service (during limited hours)
  • Free WiFi
  • Enjoy international cuisine while dining at Bar/Lounge FLOOR
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the proximity to public transport
  • Just a 5-minute drive from RAI Exhibition and Congress Centre and a few minutes from Ziggo Dome

Mercure City Amsterdam City Hotel ratings based on 32 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure City Amsterdam City Hotel

Everyone (21) Couples (3) Business (1) Family (2) Other (1) Friends (1)
5 out of 5
Very friendly and helpful staff. Every thing was great!

Posted by on 13 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by AV

Dear Guest, Wow, thank you for your 5 star rating. I feel happy that you had such a nice stay at our hotel. Of course I will pass on your compliments about the staff. We appreciate you taking the time to review your stay at the hotel, thank you. If you are ever visiting Amsterdam again do not hesitate to come by or stay with us again. Kind regards, Amy van 't Veer Front Office Supervisor

3 out of 5

Posted by on 12 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by AV

Dear Guest, Thank you for taking the time to rank our hotel. We hope you enjoyed staying at the hotel and we would love to welcome you back sometime. Kind regards, Amy van 't Veer Front Office Supervisor

5 out of 5

Posted by on 22 Dec 2019

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Comment from Hotel Management

26 Dec 2019 by BB

Thank you very much for the great rating of our hotel! We look forward to welcoming you again in the future

4 out of 5
Accomodation was good, no complaints Happy with our stay

Posted by on 29 Sep 2019

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Comment from Hotel Management

15 Oct 2019 by BB

Thank you very much for your kind review. We are glad that you had a pleasant stay and hope to see you again!

4 out of 5
The location is quite good. So quite happy with it. However in terms of hospitality, one manager didn't even smile and didn't explain facilities at the hotel.

Posted by on 27 Sep 2019

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5 out of 5

Posted by on 28 Jun 2019

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Comment from Hotel Management

14 Jul 2019 by BB

Thank you for the amazing rating of your stay at the Mercure Hotel Amsterdam City. We look forward to welcoming you again in the future

4 out of 5

Posted by on 8 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by BB

Thank you for the great rating! We look forward to welcoming you to the Mercure Hotel Amsterdam City again in the future

5 out of 5
Very nice hotel excellant conditions bed was so comfortable

Posted by on 4 Feb 2019

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Comment from Hotel Management

6 Feb 2019 by Ben Breekveldt

Dear Guest, Thank you for your amazing review! We are happy that you like our hotel so much and that you slept very well in our comfy beds. We hope to host you again in the future. Kind regards, Ben Breekveldt Management Assistant

5 out of 5
We were so lucky to get the end room on the 15th floor. Panoramic views on 2 sides. Rooms were clean and well-stocked. Close to a station. Quiet area as well.

Posted by on 21 Jan 2019

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Comment from Hotel Management

28 Jan 2019 by Ben Breekveldt

Dear guest, Thank you for rating our hotel. We are happy that you enjoyed the panoramic view and had a pleasant stay at the Mercure Hotel Amsterdam City. We hope to welcome you to our hotel again in the future. Kind regards, Ben Breekveldt Management Assistant

5 out of 5
Loved it there! Excellent facilities, nice rooms, great breakfast, very professional stuff. Would recommend it to anyone!

Posted by on 13 Aug 2018

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Comment from Hotel Management

14 Aug 2018 by RvH

Dear Guest, Thank you very much for leaving us your review and kind words! We are glad we have been able to deliver you a wonderful experience, and we hope your next visit will be as pleasant as this one. Sincerely, Renske van Hoof, Management Assistant

About the Mercure City Amsterdam City Hotel

Location Joan Muyskenweg 10, Amsterdam, 1096 CJ

Renovations + Closures

This property is closed from 11 September 2020 to 25 October 2020 (dates subject to change).

Property Features

Mercure City Amsterdam City Hotel offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 9042 square feet (840 square metres). A terrace, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Mercure City Amsterdam City Hotel. Parking is available for a fee. This 4-star Amsterdam hotel is smoke free.

  • 368 guestrooms or units
  • 18 levels
  • 9042 sq ft of conference space
  • 840 sq. m of conference space
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Amsterdam (AMS-Schiphol) (20 km / 12.4 mi)
  • Train station: Amsterdam RAI Station (2.3 km / 1.4 mi)
  • Metro station: Overamstel Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure City Amsterdam City Hotel offers 368 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to noon.

Bar/Lounge FLOOR – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.

L'Ambiance – This restaurant only serves breakfast. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

At check-in, you'll be asked to present the credit card you used to book your room.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 16 years of age.
  • A 6.422 per cent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 14.00 per person (approximately)
  • Self-parking fee: EUR 24 per day
  • Early check-in fee: EUR 30.00 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amsterdam City Mercure Hotel
  • Mercure Amsterdam City
  • Mercure Hotel Amsterdam City
  • Mercure Amsterdam
  • Mercure City Amsterdam City
  • Mercure City Amsterdam City Hotel Hotel
  • Mercure City Amsterdam City Hotel Amsterdam
  • Mercure City Amsterdam City Hotel Hotel Amsterdam

You should know

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.