16 Jan 2020 by Charlotte - Front Office Coordinator
Dear guest, Thank you for your stay with us and taking the time to leave us your review/feedback. We are happy to hear that you liked the hotel and the location. Thank you for the compliments! We are sorry to hear that your check-in was not how it supposed to be. We will discuss this internally. Thank you for giving us your feedback! Regarding the balcony door, in all of our rooms it is not possible to open the door to the balcony this is because of safety reasons. We hope to welcome you back soon! Kind regards,
28 Apr 2018 by Emily Hartong
Dear Guest, Thank you for taking the time to leave us a review, we are delighted to know you enjoyed your stay with us for your girlfriends birthday trip. We appreciate your feedback and I apologize that regrettably your room was not available at the designated time but I am happy to know we were able to make up for it. Thank you for letting us be your friends in Amsterdam. Kind Regards, Emily Hartong Front Office Manager/ Room Mate Aitana
10 Feb 2020 by Javier
Dear guest, Thank you very much for your perfect score! We are happy to see you enjoyed your stay with us and I hope we can welcome you back in the future. Warm regards, Javier Sanchez Torres - Duty Manager - Room Mate Aitana
9 Feb 2020 by Kamile
Dear Guest, Thank you for choosing Room Mate Aitana and for taking the time to leave us your rating. I hope to welcome you back to Aitana on your next trip to Amsterdam. Warm wishes, Kamile Stukaite - Front Office Coordinator - Room Mate Aitana
Due to COVID-19, this property’s food and beverage options may be limited.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have free WiFi. There are 7 meeting rooms available. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Room Mate Aitana. Parking is available for a fee. This 4-star Amsterdam hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Room Mate Aitana offers 284 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. 37-inch Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.
Ijdock – This restaurant serves breakfast, lunch and dinner.
Room service is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Due to COVID-19, this property´s foods and beverage options may be limited pursuant to local regulations.
The credit card used to book the reservation must be presented by the cardholder at check-in
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast and through room service.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.