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"Customer service could be improved . Not that a friendly " More

By a verified traveller on Mon 16 Sep 2019

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Superior Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
£48* Per night/room 11 Jul - 12 Jul

Deluxe Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Superior Room (Plus)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

The spacious rooms at Steigenberger Airport Hotel Amsterdam get high marks from our customers. During your stay, you're just a quick walk from Amsterdamse Bos. Enjoy features like free WiFi in public areas and a free round-trip airport shuttle, plus 2 bars. Built in 2003, this 4-star hotel has 440 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and premium bedding in each room.

  • Air-conditioned rooms with 24-hour room service, premium bedding and desks
  • Free WiFi and wired Internet
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort and spaciousness
  • 10 minutes by car from Vondelpark and 13 minutes from Ziggo Dome
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)

Steigenberger Airport Hotel Amsterdam ratings based on 24 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Steigenberger Airport Hotel Amsterdam

Everyone (16) Couples (5) Family (3)
4 out of 5
Customer service could be improved . Not that a friendly

Posted by on 16 Sep 2019

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5 out of 5
Thoroughly enjoyed our stay, all aspects especially the breakfast and the spa facilities. My partner and I would certainly recommend this hotel and visit again.

Posted by on 22 Jul 2019

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3 out of 5
Far away from the city center and there is no public transport after midnight. Parking on site is very expensive

Posted by on 23 Apr 2019

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Comment from Hotel Management

16 Oct 2019 by Steigenberger Airport Hotel Amsterdam

Dear guest, Thank you for taking the time to provide us with your review. It has been a pleasure serving you and we are looking forward to your next visit. With kind regards, Erwin M. Bruyn General Manager

2 out of 5
At check in about 2300 in the evening I was more or less still forced to leave s deposit of €50 why??? When I got to my room the cleaning staff was still in there! Not really good I love the hotels and normally no issues but these two things annoyed me!

Posted by on 31 Mar 2019

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Comment from Hotel Management

16 Oct 2019 by Steigenberger Airport Hotel Amsterdam

Dear guest, Your feedback is very important to us. We would like to thank you very much for taking some of your valuable time and give us your feedback as this might help us to improve our services and hospitality. It is indeed correct that we ask for a € 50,00 deposit for any extras which might be used during your stay. with us. We hope to have a chance to welcome you back at the Steigenberger Airport Hotel Amsterdam in the near future! With kind regards, Erwin M. Bruyn General Manager

5 out of 5

Posted by on 14 Jan 2019

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5 out of 5
Wir mussten ins Hotel wegen langen Transitwartezeiten. Das Personal war super nett und hilfsbereit. Das Restaurant hatte nur Take Away service (wegen Covid Regeln), aber sie haben alle notwendigen Massnahmen der Sauberkeit erfüllt. Gern wieder.

Posted by on 11 May 2021

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1 out of 5

Posted by on 4 Aug 2020

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Comment from Hotel Management

7 Jan 2021 by Steigenberger Airport Hotel Amsterdam

Dear guest, We are very sorry to hear we could not fulfill your wishes and needs and hope that you can give us some more information to improve this. With kind regards, Erwin M. Bruyn General Manager

1 out of 5

Posted by on 3 Aug 2020

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Comment from Hotel Management

7 Jan 2021 by Steigenberger Airport Hotel Amsterdam

Dear guest, We are very sorry to hear that we could not fulfill your wishes during your stay and hope you can give us some more information to make sure we can use your constructive feedback. With kind regards, Erwin M. Bruyn General Manager

2 out of 5
Mehrheit des Personals unfreundlich, Wasserkocher im Zimmer defekt (kein Restaurant wegen Corona, daher sehr wichtig), überall Teppichboden in den Zimmern Airport-Shuttle unzuverlässig

Posted by on 31 May 2020

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Comment from Hotel Management

14 Jan 2021 by Steigenberger Airport Hotel Amsterdam

Dear guest, We offer you our sincere apologies for not being able to give you the correct Steigenberger experience and hope to welcome you back soon to do better. With kind regards, Erwin M. Bruyn General Manager

4 out of 5

Posted by on 8 May 2020

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About the Steigenberger Airport Hotel Amsterdam

Location Stationsplein ZW 951, Schiphol, 1117 CE

Property Features

Steigenberger Airport Hotel Amsterdam offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A swim-up bar. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business centre. Event space at this hotel measures 5447 square feet (506 square metres) and includes conference rooms. A sauna, a library, and a terrace are also featured at the eco-friendly Steigenberger Airport Hotel Amsterdam. A roundtrip airport shuttle is free (available on request). Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Schiphol hotel.

  • 1 building
  • 440 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • 5447 sq ft of conference space
  • 506 sq. m of conference space
  • Built in 2003
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Schiphol Airport (AMS) (9 km / 5.6 mi)
  • Train station: Amsterdam Lelylaan Station (8.1 km / 5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Steigenberger Airport Hotel Amsterdam offers 440 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room dining (24 hours)
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Sports & Media Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Trattoria – This diner specialises in Italian cuisine and only serves dinner. A children's menu is available. Open selected days.

Coffee & Wine Lounge – This lobby lounge only serves light fare. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Lifestyle Club & Active Spa has 2 treatment rooms.

The spa is open daily.

  • Number of treatment rooms 2

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests are currently required to wear face masks when boarding this property’s airport shuttle. Masks are not provided.

Due to COVID-19, housekeeping services must be arranged with the property in advance.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 19.50 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 15 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Visitors or unregistered guests are not permitted to receive food and beverage services from the hotel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50 per day
  • A 6.05 per cent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 27.95 per person (approximately)
  • Self-parking fee: EUR 25.00 per day (in/out privileges)
  • Extended parking fee: EUR 25.00 per day
  • Pet fee: EUR 19.50 per pet (varies based on length of stay)
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)
  • Rollaway bed fee: EUR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Steigenberger Airport Amsterdam
  • Steigenberger Airport Amsterdam
  • Steigenberger Airport Amsterdam Hotel
  • Steigenberger Airport Hotel Amsterdam
  • Steigenberger Amsterdam
  • Steigenberger Hotel Airport Amsterdam
  • Steigenberger Hotel Amsterdam
  • Steigenberger Airport Hotel Amsterdam Schiphol, Haarlemmermeer
  • Steigenberger Airport Hotel Amsterdam Schiphol
  • Steigenberger Airport Amsterdam Schiphol
  • Steigenberger Amsterdam
  • Steigenberger Airport Hotel Amsterdam Hotel
  • Steigenberger Airport Hotel Amsterdam Schiphol
  • Steigenberger Airport Hotel Amsterdam Hotel Schiphol

You should know

  • Steigenberger Airport Hotel Amsterdam offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.