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4.8 out of 5

"The woman who checked us in on Saturday evening was one of the most professional and welcoming front of house staff I have ever encountered. I wish a ... " More

By a verified traveller on Tue 25 Feb 2020

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Budget Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£48* Per night/room 27 Jun - 28 Jun

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Star and Garter. During your stay, you're just a quick walk from Andover Museum and Museum of the Iron Age. Enjoy features like free WiFi in public areas and free self-parking. This 3-star hotel has 37 rooms over 2 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, coffee makers and ironing boards
  • Free WiFi
  • Free self-parking
  • Services include luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 1-minute drive from Andover Museum and Museum of the Iron Age and 5 minutes from Finkley Down Farm

The Star and Garter ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star and Garter

Everyone (2) Couples (1) Family (2)
5 out of 5
The woman who checked us in on Saturday evening was one of the most professional and welcoming front of house staff I have ever encountered. I wish all staff in hospitality could be as efficient as she was - she ordered a taxi for me, and personally came up to tell me when it was booked and to give me additional taxi numbers, as well as helpful information about local tourist points, and about the breakfast the next morning. Thank you so much!

Posted by , from Surbiton on 25 Feb 2020

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Comment from Hotel Management

18 Sep 2020 by Lynn

Dear Katherine, Thank you for the glowing review, we always like to go the extra mile when possible. Kind regards Lynn Manager

5 out of 5
Our room was great, lovely bed!! The courtyard is a great place to relax and the high street being out the front means you’re in the doorstep to a variety of pubs, restaurants and shops

Posted by on 19 Apr 2019

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Comment from Hotel Management

25 Apr 2019 by Lynn

Dear Guest, Thank you for your great comments. Kind Regards Lynn Manager

5 out of 5
Ideal location for town centre. Staff very pleasant and helpful. Breakfast excellent. Will visit again

Posted by on 23 Mar 2019

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Comment from Hotel Management

27 Mar 2019 by Lynn General Manager

Dear Guest, Thank you for your lovely comments. We will look forward to welcoming you again. KInd Regards Lynn General Manager

5 out of 5

Posted by on 10 Dec 2018

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4 out of 5

Good hotel in central location

Pros: Friendly and helpful staff and despite it being in town it was quiet.
Cons: The hotel bar
Location: Central location with ample pubs and eateries
This is the third time we have stayed at this hotel. It is a comfortable hotel close to all amenities. Plenty of bars and restaurants to choose from. Parking is also available to the rear.

Posted by on 6 Aug 2018

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Renovations + Closures

The property is closed between 20 December and 03 January.

Property Features

The Star and Garter offers its guests a terrace and a garden. Public spaces have free WiFi. Self parking is free. This Georgian Andover hotel is smoke free.

  • 37 guestrooms or units
  • 2 levels
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Andover Station (1.9 km / 1.2 mi)
  • Parking: Free self parking

Room Amenities

The Star and Garter offers 37 forms of accommodation with complimentary bottles of water and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Saturday: 9:00 AM-10:00 PM
  • Sunday-Sunday: 9:00 AM-3:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 10:00 PM
  • Sunday - Sunday: 9:00 AM - 3:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Star Garter Hotel Andover
  • The Star and Garter Hotel
  • The Star and Garter Andover
  • The Star and Garter Hotel Andover
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.