8 Nov 2019 by Online Marketing Manager
Dear Guest, Thank you for taking time on sharing your review. Your concerns have been taken in consideration and will be shared with the related department managers of our hotel. We will get in action about the issues that you have mentioned for future improvements. Best Regards.
8 Nov 2019 by online marketing manager
Dear Guest, We are truly sorry to see your review of your stay. Our intention is to provide an overall positive experience and are sorry this was not the case for you. Thank you for your valued feedback which has already been shared with the team for quality control and improvements. Best regards,
8 Nov 2019 by Online Marketing Manager
Dear Guest, Thank you so much for taking the time to rate your recent experience with us at Luna Blanca Hotel. We look forward to welcoming you back soon. Kind Regards
17 Aug 2019 by Online Marketing Manager
Lieber Anonymous, herzlichen Dank für Ihre wunderbare Bewertung. Wir haben Ihr Feedback sehr gerne mit unseren Mitarbeitern geteilt und die Teams haben sich gefreut, dass sie Ihnen einen sehr angenehmen Aufenthalt bereiten konnten. Wir freuen uns darauf, Sie auch in Zukunft wieder als Gast in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen,
7 Aug 2019 by Online Marketing Manager
Dear Guest, Thank you for your review. Sadly it seems that you did not enjoy your recent stay with us. As you have posted this form an anonymous profile, we will be unable to contact you directly to discuss the reasons why however if you could kindly contact the hotel and inform us of any issues which occurred, that would be highly appreciated. Kind regards
This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Luna Blanca Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Unwind on the private sandy beach, located just 300 meters away. For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Luna Blanca Resort & Spa - All Inclusive, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a free kid's club and a kids' pool. Self parking and valet parking are free. For a fee, the property may offer extended parking privileges after check-out. This 5-star Side resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Free parking nearby
Luna Blanca Resort & Spa - All Inclusive offers 316 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Turquoise Restaurant – This poolside buffet restaurant serves breakfast, lunch and dinner.
Anchor Restaurant – Overlooking the pool and garden, this theme restaurant specialises in seafood and only serves dinner. Reservations are required. Open selected days.
Mezzaluna Restaurant – Overlooking the pool and garden, this theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sushi-sho Restaurant – Overlooking the pool and garden, this theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open selected days.
24-hour room service is available.
3 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a complimentary water park and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Shantai Spa & Wellness has 5 treatment rooms, including rooms for couples. Services include facials and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 12 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.