17 Aug 2018 by Rixos Sungate Hotel Management
Sehr geehrter Ebookers, es freut uns das Sie einen schönen Urlaub in unserem Hause verbracht haben und wir danken Ihnen vielmals für Ihre Bewertung. Es macht uns sehr glücklich das Ihnen neben unseren Angeboten vor allem unser Personal in Errinnerung geblieben ist. Dieses Lob geben wir gerne und voller Freude an die zuständigen Abteilungen weiter. Es tut uns leid, wenn es zu Unzufriedenheiten mit dem Mietwagenhaendler gab. Gerne haben wir Ihre Kritik aufgenommen und an die Beschwerdestelle weitergeleitet. Wir hoffen, dass dies ein Einzelfall bleibt. Über ein Wiedersehen würden wir uns sehr freuen und verbleiben mit freundlichen Grüssen, Rixos Sungate Hotel Management
Due to COVID-19, this property’s food and beverage options may be limited.
All-inclusive room rates at Rixos Sungate - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Some rates at Rixos Sungate - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Rixos Sungate - All Inclusive such as free water park access and the seasonal outdoor pool. A free manager's reception is offered daily. There are 16 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 6 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a kids' pool, outdoor tennis courts and a health club. Valet parking is free. This 5-star Kemer hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
Rixos Sungate - All Inclusive offers 1094 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies or patios. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a bath, slippers, complimentary toiletries and hairdryers. This Kemer hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
Veranda Turkuaz – This restaurant serves breakfast, brunch, lunch and dinner.
Pino Restaurant – On-site restaurant. Open daily.
Aegean Restaurant – On-site restaurant. Open daily.
Olivia – This theme restaurant is located by the pool. Open daily.
24-hour room service is available.
5 outdoor tennis courts and a complimentary water park with waterslides are featured at the hotel. An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Rixos Royal Spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property caters to families and prohibits unaccompanied single men.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and cash.
For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.