30 Apr 2019 by Guest Experience Manager
Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. This department is improving constantly, we can see it from the result of the surveys that we send to our guests. The wide choice and the quality are very appreciated. We are sorry if in this case our buffet could not fit your needed. The Resort is not recent built despite that our maintenance team strive to maintain the bungalows and the facilities as good as possible. Step by step we are making some improvement in the bungalows to avoid the imperfections that can come up with the unusual climatology of heat and humidity of the Island. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Marta Gonzato Guest Experience Manager
19 Aug 2018 by Laura Sacchi Royal Level Service Manager
Dear Hennyloo, thank you for taking he time to leave such a great feedback, it is really nice knowing you enjoyed your time spent with us! We are happy that our restaurant could meet all tastes of all family members and that you enjoyed the room we accommodate you in along with all our facilities and entertainment team! Please accept our apologies if the photographer resulted a bit insistent, we all try to involve as much as possible all our guests but we are sorry if this has caused any inconvenience. On the other hand we are extremely happy to know you are thinking of coming back with us and we shall look forward to meet and exceed your expectations soon! With kind regards, Laura Sacchi Guest Experience Manager
The following facilities or services will be unavailable from January 20 2021 to October 31 2021 (dates subject to change):
All-inclusive room rates at Barceló Castillo Beach Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Some rates at Barceló Castillo Beach Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Barceló Castillo Beach Resort offers its guests a marina, 3 outdoor swimming pools, an outdoor tennis court, and a fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. WiFi is free in public spaces. A kids' pool, a terrace, and a free kid's club are also featured at the family-friendly Barceló Castillo Beach Resort. Self parking is free. This 4-star Antigua hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Barceló Castillo Beach Resort offers 380 forms of air-conditioned accommodation with a hairdryer and free toiletries. Rooms open to balconies or patios. 32-inch Plasma televisions come with satellite channels. Accommodation at this 4-star hotel has kitchenettes with fridges, microwaves and kitchenware and utensils. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Restaurante El Castillo – Overlooking the ocean, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Restaurante El Ancla – Overlooking the ocean, this buffet restaurant specialises in international cuisine and serves breakfast and dinner.
El Camarote – This restaurant serves breakfast, lunch and dinner.
La Perlita – This gastropub specialises in pizza and is located on the beach.
Noray – On-site sports bar.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.