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"A 3 star hotel at 4 star prices that is mainly clean but rather tired. Breakfast is poor quality food & service - a disappointment even for a 3 star h ... " More

By a verified traveller on Mon 16 Apr 2018

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Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£114* Per night/room 16 May - 17 May

Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy De Keyser Hotel's good location. During your stay, you'll be connected to a shopping centre and just a quick walk from Antwerp Zoo. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the location and the overall condition of the property
  • Just a 5-minute walk from Antwerp Zoo and 7 minutes by car from Sportpaleis
  • Airport shuttle service available for a fee

De Keyser Hotel ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for De Keyser Hotel

Everyone (4) Couples (6) Family (2) Other (1)
3 out of 5

Ok hotel close to the station

A 3 star hotel at 4 star prices that is mainly clean but rather tired. Breakfast is poor quality food & service - a disappointment even for a 3 star hotel. Poor value for money.

Posted by on 16 Apr 2018

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4 out of 5

Very central, close to antwerp centraal

Nice hotel near centraal station, had a room on 6th floor, was quiet and clean

Posted by , from baden switzerland on 11 Sep 2017

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4 out of 5

Quick Stop over trip

De Keyser benefits from a great central location, extremely convenient for the Antwerp main Diamond District. The rooms are comfortable and well priced although there is a lack of some amenities that could be expected of a hotel with 4 star rating. Breakfast bar provides a very good choice of menu and although there is no evening restaurant facility that is not very important considering the hotel is surrounded by a variety of restaurants a very short walk away. Overall I would recommend this hotel if you want a reasonably priced stay in a convenient location.

Posted by on 27 Jan 2016

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4 out of 5
Zentral gelegen direkt am Hauptbahnhof. Alle Sehenswürdigkeiten sind fussläufig erreichbar! Klimaanlage hat nicht funktioniert. Da war nicht kritisch, da die Außentemperatur bei 23 Grad lag.

Posted by on 22 Aug 2022

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5 out of 5
Grosses Zimmer, sauber, sehr freundliches Personal, super Frühstücksbuffet. Und sehr gute Lage. Das Badezimmer hat leider keine Heizung.

Posted by on 8 Mar 2020

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3 out of 5
Il devrait clairement être mentionné (au moment de la réservation ?) que la nourriture n'est pas autorisée dans l'établissement, au risque d'une surfacturation

Posted by on 22 Jul 2019

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2 out of 5
Heizung funktionierte nicht. Zimmer war ne Absteige. Nach Reklamation gab es ein neues Zimmer, ein tolles Zimmer wo die Erwartung übertroffen hat. Aber der erste Eindruck bleibt bestehen. Schade, dass es immer eine Reklamation braucht, bevor ein guter Service geboten wird.

Posted by on 10 Mar 2017

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4 out of 5

Goed op de badkamer na

Het is een goed hotel op de badkamer na. Deze was verouderd, de douche knop had je los in de hand als je niet uit keek. de wc knop idem dito. Schimmel randen aan douche gordijn. Verder wel schoon. Kleine kamer. Ontbijt was goed en gevarieerd. Het personeel was super vriendelijk. Super locatie. Op de badkamer na wel vier sterren waard.

Posted by on 18 Mar 2016

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4 out of 5

in het centrum

Goed gelegen in het centrum, vlakbij winkelstraat De Meir

Posted by on 2 Mar 2016

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4 out of 5

perfect voor een stedentrip je loopt het hotel uit en je staat in de stad of bij antwerpen centraal

Perfect gelegen je loopt het station uit en binnen 2 minuten sta je in je hotel kamer en vanuit daar gelijk in de stad. Mooie ruime badkamer en slaapkamer totaal geen last van geluiden vanaf de stad en station

Posted by on 30 Nov 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. WiFi is free in public spaces. Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. Tour or ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly De Keyser Hotel. An airport shuttle at scheduled times is available for a fee. This 4-star Antwerp hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 9 levels
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Antwerp (ZWE-Antwerp Central Train Station) (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

De Keyser Hotel offers 123 accommodations with minibars and a safe. 40-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and hairdryers. This Antwerp hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM.

Emerald – This bar serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

De Keyser Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.

  • Property does not offer on-site COVID-19 testing
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20.00 per person
  • Airport shuttle fee: EUR 11 per person (one way)
  • Airport shuttle fee per child: EUR 11.00 (one way), (from 2 to 11 years old)
  • Nearby parking fee: EUR 20 per day (328 ft away; open 7:00 AM to 11:00 PM)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • De Keyser
  • De Keyser Antwerp
  • De Keyser Hotel
  • De Keyser Hotel Antwerp
  • Hotel Keyser
  • Alfa De Keyser Antwerp
  • Hotel Alfa De Keyser
  • Keyser Hotel Antwerp
  • Keyser Hotel
  • Keyser Antwerp
  • De Keyser Hotel Hotel
  • De Keyser Hotel Antwerp
  • De Keyser Hotel Hotel Antwerp
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.