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3.5 out of 5

"Nice room, with a good view over the pool. great reception area, and a very good restaurant. A very good pool, although slightly too cold for most pe ... " More

By a verified traveller on Wed 20 Dec 2017

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Hotel Description

Our customers tell us they can't get enough of Apartamentos HG Tenerife Sur's walkable location. During your stay, you'll be connected to the convention centre and just a quick walk from Los Cristianos Beach. Features include 2 outdoor pools, a restaurant and a poolside bar. Built in 1983, this 3-star aparthotel has 189 aparthotels. A kitchenette and a furnished balcony are available in each apartment.

  • Each apartment offers a kitchenette, a furnished balcony and a sofa bed
  • Enjoy a bite to eat at Las Flores, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the 2 outdoor pools
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna, racquetball/squash and a playground
  • Guests have great things to say about the family-friendly amenities and the beds
  • Within a 15-minute walk of Los Cristianos Beach and Las Vistas Beach

Standard Studio, 1 Bedroom

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£79* Per night/room 1 Jul - 2 Jul

Double Room Single Use, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Apartment, 1 Bedroom

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Apartamentos HG Tenerife Sur ratings based on 6 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Apartamentos HG Tenerife Sur

Everyone (3) Family (1)
4 out of 5

good hotel close to most amenities

Pros: Pool area, and local to most things, e.g. bus station, super markets, other types of shops and not to far to nearest beach.
Cons: Just to make sure everything is cleaned well, before people arrive.
Location: It's in a good area to most amenities. Water park not to far, beaches same and all super markets are very close.
Nice room, with a good view over the pool. great reception area, and a very good restaurant. A very good pool, although slightly too cold for most people, but the children seem to put up with it. I would stay there again, but I was disappointed that the room was only cleaned twice, and not very good. There was dust under the bed, settee and cupboard unit when we arrived. After saying that, all the staff there are very nice, and I would recommend this hotel to my friends and family.

Posted by , from UK on 20 Dec 2017

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5 out of 5
Sattui huono tuuri kait kun takapiha oli surkea. Parvekekin olisi ollut parempi.

Posted by on 2 Nov 2018

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Comment from Hotel Management

14 Nov 2018 by Beatriz Mesa- Customer Service

Dear Customer, We sincerely thank you for the feedback of your stay in your last visit to HG Tenerife Sur. Your feedback is very useful to us and help us to improve. We take note about your comment about the patio door and will ask the people involved to check it thoroughly. We hope to see you again soon, until then, please do not hesitate to contact us for anything you may need. Yours Sincerely,

3 out of 5

Just ”ok”.

Location near beach was good and pool area was big and nice. Street side room was noisy and quite basic without any good points to mention.

Posted by , from Finland on 21 Feb 2018

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4 out of 5

Kiva hotelli.

Pros: Lähellä bussiasemaa, muutenkin hyvällä paikalla vähän pos rannasta, mutta sopivasti. Vähän pois rantahälinästä.
Cons: Fiwi voisi olla ilmainen tai edullisempi.
Location: Kauniita loma asuntoja lähellä, myös patikointireitit laavavuorille.
Hyvät isot parvekkeet, ja allasosasto mahtava lastenaltaineen.

Posted by on 27 Dec 2017

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2 out of 5

Sijainti hyvä, mutta tason laatu huono, petyimme!

Pros: Sijainti.
Cons: Huoneiston peruskuntoa
Location: Sijainti ihan hyvä, hälellä sijaitseva vaellus reitti ja lähellä oleva uima ranta .
Keittiössä uuni pesemällä ei voinut valmistaa ruokaa ja muutenkin keittiö huonossa kunnossa , astioita niukasti piti olla jatkuvasti tiskaamassa, laminaatti huonossa kunnossa, vaatekaapin ovi repsotti ei avautunut kunnolla sen kanssa sai taistella että sai auki tai kiinni. Aamuisin ei tullut lämmintä vettä. Roskat siivottiin lähes päivittäin oli ainoa plussa.

Posted by on 25 Dec 2017

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3 out of 5

Nice hotel with a good location

We spent 10 days in December 2017 at this hotel. The room was OK, spacious enough and with a view to a walking way, not very noisy. The pool area is very nice, first the water was a bit too cool but they started to warm it so that at the end it was quite suitable. Cleaning was OK. We didn't pay for TV etc. In the last evening, the TV of next door was open and the voice came very clearly into our room, that was unpleasant. Luckily it didn't happen more than once. We would like to have had some activities like aerobic, hydrobic etc. but the only amusement was some lonely singer at the restaurant and fashion shows at the pool for marketing clothes. Sauna was just a joke, at least for a Finn. Breakfast was not very good for the price, so after the first morning we made our own and got much better with less money. The location was good: bus station, beach, restaurants are all near and the bus to/from the airport comes quickly and close to the hotel (nr 111). There were enough sun beds and cushions whenever we came to the pool, so that is not an issue any more, at least at our visit. Neither were there disturbing building noises any more. All in all, we were satisfied with the hotel and our stay.

Posted by , from Helsinki on 18 Dec 2016

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About the Apartamentos HG Tenerife Sur

Location Avenida de Ámsterdam, 3, Arona, Tenerife 38650

Renovations + Closures

The property will be renovating from 27 April 2020 until 21 June 2020 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the aparthotel will make every effort to minimise noise and disturbance.

Property Features

As a guest of Apartamentos HG Tenerife Sur, you'll find 2 the outdoor swimming pools, a sauna, and a kids' pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have WiFi for a fee. Event space at this aparthotel measures 1076 square feet (100 square metres) and includes conference centres. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Apartamentos HG Tenerife Sur. This 3-star Arona aparthotel is smoke free.

  • 189 guestrooms or units
  • 5 buildings
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 1983
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -2
  • Children's pool
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free parking nearby

Room Amenities

Apartamentos HG Tenerife Sur offers 189 forms of accommodation which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Rooms open to furnished balconies. Televisions come with premium satellite channels. Accommodation at this 3-star aparthotel has kitchenettes with fridges, hobs and kitchenware and utensils. Bathrooms include baths or showers and bidets. This Arona aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a limited basis and an iron/ironing board can be requested.

  • In-room kitchenette
  • Private balcony (furnished)
  • Separate bedroom
  • Pull-out sofa bed
  • Television
  • Satellite channels
  • Premium channels
  • Fridge
  • Hob
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (limited)
  • Hairdryer
  • Safe (surcharge)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Las Flores – This buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Las Flores – On-site bar.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game drive nearby
  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Playground on site
  • Racquetball/squash on site
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveller safety, contactless check-in and check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveller safety, contactless check-in and check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property is cleaned with disinfectant
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guests' stays 48 hours
  • Online Penalty Collection
  • Property does not use a professional cleaning service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 8 for adults and EUR 4 for children (approximately)
  • Fee for in-room wireless Internet: EUR 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per day (rates may vary)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartamentos HG Tenerife Sur
  • Apartamentos HG Tenerife Sur Aparthotel
  • Apartamentos HG Tenerife Sur Aparthotel Arona
  • Apartamentos HG Tenerife Sur Arona
  • HG Sur
  • HG Sur Tenerife
  • HG Tenerife
  • HG Tenerife Sur
  • Tenerife Sur
  • Apartamentos HG Tenerife Sur Hotel Arona
  • Apartamentos HG Tenerife Sur Hotel
  • Apartamentos HG Tenerife Sur Apartment Arona
  • Apartamentos HG Tenerife Sur Apartment
  • Apartamentos HG Tenerife Sur Arona
  • Apartamentos HG Tenerife Sur Aparthotel
  • Apartamentos HG Tenerife Sur Aparthotel Arona

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.