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4.3 out of 5

"Good buffet breakfast. We were upgraded to a room with a plung pool which was always in the shade so very cold. Room also was never warm as it got no ... " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

Our customers tell us that they can't get enough of the free breakfast at Cleopatra Palace Hotel. During your stay, you're just a quick walk from Las Vistas Beach. You'll find features such as free WiFi in public areas, plus a full-service spa and an outdoor pool. Built in 1996, this 4-star resort has 431 rooms over 4 floors. Each room includes amenities such as free WiFi and a private pool.

  • Air-conditioned rooms with private pools, balconies and 24-hour room service
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • The restaurant, beach bar and poolside bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, body treatments or reflexology at Mare Nostrum SPA
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a fitness centre and yoga classes
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Las Vistas Beach and Los Cristianos Beach
  • Airport shuttle service available for a fee

Standard Room (2 Adults)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£116* Per night/room 1 Jul - 2 Jul

Superior Double Room, Private Pool

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, Pool View (2 adults and 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite (Doble)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Suite (Doble)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room, Private Pool (2 adults and 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Cleopatra Palace Hotel ratings based on 92 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cleopatra Palace Hotel

Everyone (28) Couples (46) Family (9) Friends (4) Other (1)
1 out of 5

Posted by on 7 Feb 2020

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4 out of 5
Good buffet breakfast. We were upgraded to a room with a plung pool which was always in the shade so very cold. Room also was never warm as it got no sun. Bit over priced for facilities

Posted by on 27 Jan 2020

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Comment from Hotel Management

7 Feb 2020 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

4 out of 5
The room was looking at the car park no sun at all a ebookers room 8111

Posted by on 25 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

5 out of 5
A bit pricey on W Tobit awesome Love sea view room and breakfast is excellent

Posted by on 27 Jun 2019

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Comment from Hotel Management

12 Jul 2019 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for your detailed and positive report. I´m very pleased to know that our services, facilities and location have surpassed your expectations. Warmest regards,

5 out of 5
Everything was to a very good standard. Staff friendly and helpful. Buffet breakfast and dinner was excellent with lots of choices. Bed was comfortable. Unfortunately the entrance hall was always clean and attractive BUT the previously stunning chandeliers were a disgrace . Management company take note!

Posted by , from Moussac France on 28 May 2019

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Comment from Hotel Management

7 Jun 2019 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for taking the time to write and post such a positive and detailed review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities. Warmest regards,

4 out of 5

Posted by on 20 Feb 2019

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4 out of 5
Lovely hotel , the food was awful. Don’t book anything more than bed/breakfast

Posted by on 21 Jan 2019

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4 out of 5

Posted by on 28 Dec 2018

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4 out of 5

Brilliant position.

Cons: The comfort of the beds and the rooms are a little dated.
Very enjoyable I would certainly recommend the hotel - but do ask for a mattress topper!

Posted by on 25 Feb 2018

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5 out of 5

Excellent hotel outstanding breakfast /staff

From arrrivai to leaving every aspect was of the highest standard helpful and pleasant staff room kept spotless every day 2 weeks of memorable holiday no reason for complaint in any aspect. Thanks to all the staff at the Cleopatra well bone

Posted by , from northern ireland on 30 Dec 2017

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Renovations + Closures

This property is closed from 15 May 2020 to 30 June 2020 (dates subject to change).

Property Features

Cleopatra Palace Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A beach bar, A poolside bar, and A bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A business centre and a meeting room are available. A kids' pool, a terrace, and tour or ticket assistance are also featured at the family-friendly Cleopatra Palace Hotel. An airport shuttle (available on request) is available for a fee. This 4-star Arona resort is smoke free.

  • 431 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1996
  • Full breakfast (free)
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Parking (limited spaces)

Transport

  • Airport: Tenerife (TFS-Tenerife South) (18.1 km / 11.3 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Cleopatra Palace Hotel offers 431 forms of air-conditioned accommodation with private pools and minibars. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Housekeeping is provided on a daily basis.

  • Private pool
  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 10:30 AM.

Cleopatra Palace Hotel has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Mare Nostrum SPA. Services include hot stone massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guests' stays 24 hours

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cleopatra Palace Arona
  • Cleopatra Palace Hotel
  • Cleopatra Palace Hotel Arona
  • Cleopatra Palace
  • Cleopatra Palace Hotel Arona
  • Cleopatra Palace Hotel Resort
  • Cleopatra Palace Hotel Resort Arona

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Cleopatra Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.