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4.3 out of 5

"Very enjoyable I would certainly recommend the hotel - but do ask for a mattress topper! " More

By a verified traveller on Sun 25 Feb 2018

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Hotel Description

Our customers tell us they enjoy Cleopatra Palace Hotel's proximity to the airport. During your stay, you're just a quick walk from Las Vistas Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 1996, this 4-star resort has 431 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and a balcony in each room.

  • Air-conditioned rooms with balconies, 24-hour room service and satellite TV
  • Free breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • The restaurant, beach bar and poolside bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Treat yourself to reflexology, body scrubs or hot stone massages at Mare Nostrum SPA
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a fitness centre and a sauna
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Within a 15-minute walk of Las Vistas Beach and Los Cristianos Beach
  • Airport shuttle service available for a fee

Standard Room (2 Adults)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£131* Per night/room 21 Oct - 22 Oct

Superior Double Room, Private Pool

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, Pool View (2 adults and 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite (Doble)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Suite (Doble)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room, Private Pool (2 adults and 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Cleopatra Palace Hotel ratings based on 107 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cleopatra Palace Hotel

Everyone (25) Couples (61) Family (7) Friends (7) Other (2)
5 out of 5
A bit pricey on W Tobit awesome Love sea view room and breakfast is excellent

Posted by on 27 Jun 2019

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Comment from Hotel Management

12 Jul 2019 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for your detailed and positive report. I´m very pleased to know that our services, facilities and location have surpassed your expectations. Warmest regards,

5 out of 5
Everything was to a very good standard. Staff friendly and helpful. Buffet breakfast and dinner was excellent with lots of choices. Bed was comfortable. Unfortunately the entrance hall was always clean and attractive BUT the previously stunning chandeliers were a disgrace . Management company take note!

Posted by , from Moussac France on 28 May 2019

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Comment from Hotel Management

7 Jun 2019 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for taking the time to write and post such a positive and detailed review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities. Warmest regards,

4 out of 5

Posted by on 20 Feb 2019

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4 out of 5
Lovely hotel , the food was awful. Don’t book anything more than bed/breakfast

Posted by on 21 Jan 2019

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4 out of 5

Posted by on 28 Dec 2018

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4 out of 5

Brilliant position.

Cons: The comfort of the beds and the rooms are a little dated.
Very enjoyable I would certainly recommend the hotel - but do ask for a mattress topper!

Posted by on 25 Feb 2018

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5 out of 5

Excellent hotel outstanding breakfast /staff

From arrrivai to leaving every aspect was of the highest standard helpful and pleasant staff room kept spotless every day 2 weeks of memorable holiday no reason for complaint in any aspect. Thanks to all the staff at the Cleopatra well bone

Posted by , from northern ireland on 30 Dec 2017

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4 out of 5

Good position for beach

Pros: position very good
Cons: beds could be improved as they were like put you up not a divan bases very hard
Location: The beach just out side the door, walking along coast line, shops ,night life restaurants rest full
Just returned from weeks stay we were pleased with the hotel may we just say the reception staff were very helpful and efficient and professional in every way as all staff most helpful. We had upgrade to sea view room which made our holiday really special. Just one thing the beds could be better as they were hard, and tea& coffee machine would have been nice in the room. But the breakfast was amazing they had every thing anyone could want. Would not hesitate to go again.

Posted by , from Kent England on 5 Dec 2017

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3 out of 5

Dissaapointing

Pros: Location
Cons: Upkeep
Location: Beach on one side strip on the other. All the restaurants bars and shops you could possibly want
I've been to this hotel a few times now. The price goes up and up but the quality is going down. It's starting to look very tired. The location is fabulous but the price is not worth paying for that alone.

Posted by , from cheshire on 13 Nov 2017

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4 out of 5

Great location

Nice hotel in great location. Could do with tea making facilities in room. Quiet pool area and no people running down for beds in morning. Breakfast perfect. Cleanliness excellent. Staff lovely

Posted by , from scotland on 13 Nov 2017

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Property Features

Cleopatra Palace Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A beach bar, A poolside bar, and A bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. A kid's pool, a fitness centre, and a terrace are also featured at the family-friendly Cleopatra Palace Hotel. A round-trip airport shuttle (available on request) is available for a fee. Self parking is free. This 4-star Arona resort is smoke free.

  • 431 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1996
  • Breakfast available (free)
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Tenerife (TFS-Tenerife South) (18.1 km / 11.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cleopatra Palace Hotel offers 431 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, a bidet, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served a free breakfast daily from 7:00 AM to 10:30 AM.

Cleopatra Palace Hotel has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Mare Nostrum SPA. Services include hot stone massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cleopatra Palace Arona
  • Cleopatra Palace Hotel
  • Cleopatra Palace Hotel Arona
  • Cleopatra Palace
  • Cleopatra Palace Hotel Arona
  • Cleopatra Palace Hotel Resort
  • Cleopatra Palace Hotel Resort Arona

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Cleopatra Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.