20 Nov 2019 by Hotel Troya Team
Dear guests, thank you for taking some time in evaluating your experience at the Hotel Troya, and thank you for giving a good rating of our establishment. Regarding you comments about the works, there are some works in an annex buidilng, which is going to become a commercial area. There are no works within the Hotel premises. We have been informed that those external works will be finished soon. The All Inclusive service includes several services, but not the Spa Circuit (that is the facility where an indoor swimming pool is located). The Spa Circuit is included if you book a Club Alexandre Room or a Junior Suite. However, our 3 main swimming pools are heated when needed, and they are all free of use for our guests. If you come back in the future, please do not hesitate to contact the Hotel prior to your visit. We will be happy to provide detailed information about your options and the services that you can book. Kind regards,
16 Jan 2020 by Hotel Troya Team
Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We regret if our hotel services did not suit your expectations. You may rest assured that we will take into consideration each one of your comments. We hope to welcome you soon. Best regards,
23 Nov 2018 by Hotel Troya Team
Sehr geehrte Gäste, Vielen Dank für Ihre Nachricht, und auch für Ihre nette Wörter über die Lage. Es tut uns leid dass die Sauberkeit Ihren Erwartungen nicht erfüllen könnte. Wir hoffen Sie nochmal begrüssen, Mit freundlichen Grüssen, Das Hotel Troya Team
This property is closed from 1 March 2020 to 31 August 2020 (dates subject to change).
All-inclusive room rates at Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Hotel Troya are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Troya offers its guests a full-service spa, 2 the outdoor swimming pools, a fitness centre, and a kids' pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is available daily. Public spaces have free WiFi. Event space at this resort measures 1119 square feet (104 square metres) and includes conference centres. A library, a terrace, and a free kid's club are also featured at the family-friendly Hotel Troya. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Troya was completed in July 2019. This 4-star Arona resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Hotel Troya offers 354 forms of air-conditioned accommodation with a hairdryer and free toiletries. 32-inch Smart televisions come with satellite channels. Bathrooms include a shower. This Arona resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in July 2019.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurant La Palapa – This poolside restaurant specialises in international cuisine and only serves lunch.Guests can enjoy drinks at the bar.
Restaurant Arena – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Bar Salón – On-site piano bar. Open selected days.
Bar La Palapa – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.
2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility or spa tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room and Turkish bath/hammam.
Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Conference rooms (surcharge) may be available on request; advance booking is required.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.