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"Very noisy work going on went all inclusive wanted us to pay 15 euros each for indoor swimming pool very slow at pool bar serving can here very noisy ... " More

By a verified traveller on Sun 17 Nov 2019

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Hotel Description

Our customers tell us that they enjoy the free breakfast at Hotel Troya. During your stay, you're just a quick walk from Troya Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. Built in 1973, this 4-star resort has 354 rooms over 8 floors. Each room includes amenities such as free WiFi and a Smart TV.

  • Air-conditioned rooms with Smart TVs, room service (during limited hours) and free toiletries
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine with pool views at Restaurant La Palapa, one of the property's 2 restaurants and 2 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body treatments, facials or Ayurvedic treatments at Natural Spa
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, bicycles to rent and scooters/mopeds to rent
  • Guests speak favourably about the helpful staff and the breakfast
  • Steps from Troya Beach and Veronicas Strip

Standard Double or Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Junior Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room

Bed Count 4 Single Beds Maximum Occupancy 4 Max

Club Room (Alexandre)

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Panoramic Room, Hot Tub, Beach View (Alexandre)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room (single use)

Bed Count 2 Single Beds Maximum Occupancy 1 Max

Hotel Troya ratings based on 3 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Troya

Everyone (2) Couples (1)
4 out of 5
Very noisy work going on went all inclusive wanted us to pay 15 euros each for indoor swimming pool very slow at pool bar serving can here very noisy disco 6am finish

Posted by on 17 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Hotel Troya Team

Dear guests, thank you for taking some time in evaluating your experience at the Hotel Troya, and thank you for giving a good rating of our establishment. Regarding you comments about the works, there are some works in an annex buidilng, which is going to become a commercial area. There are no works within the Hotel premises. We have been informed that those external works will be finished soon. The All Inclusive service includes several services, but not the Spa Circuit (that is the facility where an indoor swimming pool is located). The Spa Circuit is included if you book a Club Alexandre Room or a Junior Suite. However, our 3 main swimming pools are heated when needed, and they are all free of use for our guests. If you come back in the future, please do not hesitate to contact the Hotel prior to your visit. We will be happy to provide detailed information about your options and the services that you can book. Kind regards,

3 out of 5
Hotelli oli peruskorjattu edellisenä kesänä ja tältä osin siisti, huoneiden siivous oli ala-arvoista. Olimme 9 vrk ja näistä 2 kertaa olimme tyytyväisiä huoneemme siivoukseen, tällöin siivous tapahtui klo 12-13 ja kiitimme itse vielä siivoojaa, mutta muulloin huone siivottiin vasta klo 14-16 ja siivouksen taso oli hirveää. Huoneessa ei selvästikään siivottu lattiaa, valtavat pölypallot oven takana, jaloissa tuntui jatkuvasti roskainen lattia. Pyyhkeitä vaihdettiin liian harvoin. Nuhraantuneissa pyyhkeissä ja lakanoissa oli reikiä, epämielyttävä "vauvan kakan värinen" viltti oli sängyssä ja se oli pakko pitää yöllä päällä koska oli viileää. Päiväpeittoa ei ollut. Kylpyhuoneessa ei ollut paikkaa omalle kosmetiikkapussille ja sen paikka oli siis lattialla. Tavarat jotka olivat lavuaarin reunalla saivat olla paikallaan kun siivooja huuhtaisi altaan, eli lavuaari oli epäsiisti, joten siivosin sen aina itse.. Huoneeseen kuului shampoo ja suihkugeeli, lisää emme saaneet ennen kuin viimeisenä päivänä. Huoneeseen kuului 2 lasia ja 2 kahvikuppia, niitä ei koskaan pesty. Mieheni jäi kerran seuraamaan siivousta. Klo 14.30 tuli siivooja, sängyt pedattiin, moppi liikkui muutaman kerran keskilattialla, parvekkeelle ei tehty mitään, wc:ssä pestiin wc-pönttö ja käsipyyhkeet vaidettiin, suihkumatto tuotiin myöhemmin, roskis tyhjennettiin. Tämä kesti 3 min. Parvekkeen ovessa oli huonot eristeet sillä rantaravintolan hurja meteli kesti jokayö klo 06:een asti. Emme suosittele tätä hotellia.

Posted by on 16 Jan 2020

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Comment from Hotel Management

16 Jan 2020 by Hotel Troya Team

Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We regret if our hotel services did not suit your expectations. You may rest assured that we will take into consideration each one of your comments. We hope to welcome you soon. Best regards,

3 out of 5
Lage super Sauberkeit Zimmer unter 50n % Zufriedenheit

Posted by , from Schweiz on 16 Nov 2018

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Comment from Hotel Management

23 Nov 2018 by Hotel Troya Team

Sehr geehrte Gäste, Vielen Dank für Ihre Nachricht, und auch für Ihre nette Wörter über die Lage. Es tut uns leid dass die Sauberkeit Ihren Erwartungen nicht erfüllen könnte. Wir hoffen Sie nochmal begrüssen, Mit freundlichen Grüssen, Das Hotel Troya Team

Renovations + Closures

This property is closed from 1 March 2020 to 31 August 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Troya are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Troya offers its guests a full-service spa, 2 the outdoor swimming pools, a fitness centre, and a kids' pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is available daily. Public spaces have free WiFi. Event space at this resort measures 1119 square feet (104 square metres) and includes conference centres. A library, a terrace, and a free kid's club are also featured at the family-friendly Hotel Troya. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Troya was completed in July 2019. This 4-star Arona resort is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 1119 sq ft of conference space
  • 104 sq. m of conference space
  • Built in 1973
  • Buffet breakfast (free)
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tenerife (TFS-Tenerife South) (17.5 km / 10.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Troya offers 354 forms of air-conditioned accommodation with a hairdryer and free toiletries. 32-inch Smart televisions come with satellite channels. Bathrooms include a shower. This Arona resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in July 2019.

  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.

Restaurant La Palapa – This poolside restaurant specialises in international cuisine and only serves lunch.Guests can enjoy drinks at the bar.

Restaurant Arena – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Bar Salón – On-site piano bar. Open selected days.

Bar La Palapa – On-site rooftop bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Conference rooms (surcharge) may be available on request; advance booking is required.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 6 per day
  • In-room safe fee: EUR 2.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Troya
  • Hotel Troya Arona
  • Troya Arona
  • Hotel Troya Arona
  • Hotel Troya Resort
  • Hotel Troya Resort Arona

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.