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"Excellent location. Staff are fantastic, nothing is too much trouble. The hotel is an ageing gem. The rooms inparticular need to be updated as they ar ... " More

By a verified traveller on Fri 31 Jan 2020

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Hotel Description

Our customers tell us they can't get enough of Mediterranean Palace's great location. During your stay, you're just a quick walk from Las Vistas Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools. Built in 1988, this 5-star resort has 535 rooms over 6 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, 24-hour room service and satellite TV
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Mediterranean Palace, a buffet restaurant that serves international cuisine
  • Take a swim in the 2 outdoor pools
  • Services include babysitting, a kids' club and a lifeguard on site
  • On-site recreation includes tennis courts, a fitness centre and a sauna
  • Guests speak favourably about the breakfast and the helpful staff
  • Within a 15-minute walk of Las Vistas Beach and Los Cristianos Beach
  • Airport and local-area shuttle service available for a fee

Standard, Sea View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard, Mountain View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, Sea View (2 adults and 1child)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Suite (2 adults and 1 child)

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Standard, Pool View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, Mountain View (2 adults and 1 child)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Mediterranean Palace ratings based on 81 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mediterranean Palace

Everyone (31) Couples (34) Family (8) Friends (3) Other (1)
4 out of 5
Excellent location. Staff are fantastic, nothing is too much trouble. The hotel is an ageing gem. The rooms inparticular need to be updated as they are showing their age and are a bit tired and battered in parts. The location saves it, sandwiched between the beach and the Safari centre with all the restaurants snd shops.

Posted by on 31 Jan 2020

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Comment from Hotel Management

7 Feb 2020 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

5 out of 5

Posted by on 15 Nov 2019

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5 out of 5
Staff were lovely, property well maintained, breakfast was good, location was excellent.

Posted by on 1 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Alejandro Crespo General Manager

Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

5 out of 5

Posted by on 4 Apr 2019

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2 out of 5
The property was very dated , not at the cleanliness I would have expected of a 5 star hotel !

Posted by on 26 Mar 2019

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3 out of 5
The location of the hotel is great. The pool and terrace are really good. Plenty sun beds but the hotel condition is tired and tatty. The furniture in the rooms are shoddy and the walls are paper thin. The bathroom has seen better days. The enamel was off the bath and the shower was difficult to control water temp wise. Whilst I know I booked a mountain view room, the room was overlooking the bins and we were wakened every day by the staff emptying an abundance of trash and bottles into these bins and you couldn’t open the patio door for diesel fumes from the delivery trucks. This was my third visit to this hotel and I think my last for a while until they renovate the rooms. The breakfasts had plenty choice but I did see hairs in the salad.

Posted by on 18 Dec 2018

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2 out of 5

Posted by on 29 Oct 2018

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4 out of 5

Posted by on 17 Sep 2018

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5 out of 5

Posted by on 12 Sep 2018

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5 out of 5
Really like this hotel. Yes the rooms are a little dated but they are clean and comfortable. Amanda was our daily cleaner and was very friendly and did a good job. The location is great for the beach and for getting to shops and restaurants but if you have a mountain view room, the road can be noisy. Air con was also a bit on the noisy side. Pool area is superb. Towels are provided without the need for a deposit. The breakfasts were superb. Good English breakfast and fruit cereal and all the trimmings. Reception staff were great and couldn't have been any more helpful. Courtesy room provided for when we left was spotless and fully stocked with towels and toiletries. This was my second visit and we will definitely be back in December this year.

Posted by , from Wigan UK on 29 Mar 2018

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Renovations + Closures

This property is closed from 15 May 2020 to 13 August 2020 (dates subject to change).

Property Features

Mediterranean Palace offers its guests 2 the outdoor swimming pools, a sauna, a fitness centre, and a kids' pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the luxury Mediterranean Palace. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 5-star Arona resort is smoke free.

  • 1 building
  • 535 guestrooms or units
  • 6 levels
  • Built in 1988
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Fridge (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Tenerife (TFS-Tenerife South) (19 km / 11.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Mediterranean Palace offers 535 forms of air-conditioned accommodation with a safe and free newspapers. Rooms open to balconies. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and fridges can be requested.

  • Private balcony
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge available
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Mediterranean Palace – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

  • Number of treatment rooms 10
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 40 per person (one-way)
  • Refrigerator fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mediterranean Palace Arona
  • Mediterranean Palace Hotel Arona
  • Mediterranean Palace
  • Mediterranean Palace Hotel
  • Mediterranean Palace Resort Arona
  • Mediterranean Palace Arona
  • Mediterranean Palace Resort
  • Mediterranean Palace Resort Arona

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Mediterranean Palace offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.